We are reopening our restaurants with team and guest safety in mind

Welcome back to your Frankie & Benny’s. We’ve been working hard on our reopening plans, with team and guest safety at the heart, and are reopening restaurants every week. Come back to this page where we will announce any new openings as soon as they’re confirmed.

The below restaurants are all open for dine-in (unless stated), delivery and Click & Collect
Aberdeen (C&C & delivery) Aberdeen US (C&C & delivery) Ashford Basildon
Birmingham Great Park Birmingham Plaza Birmingham The Fort Bournemouth West
Bristol Cabot Circus Bristol Cribbs Causeway Bristol Aspects Burleigh House
Bury The Rock Carmarthen Cardiff St Davids Castleford
Cheshire Oaks Chesterfield Croydon Denton
Derby Pride Park Doncaster Dudley Dunfermline
Edinburgh Fort Kinnaird Exeter Marsh Barton Falkirk Feltham
Gateshead Metrocentre Glasgow Braehead Glasgow Fort Glasgow Springfield Quay
Greenwich Retail Park Hamilton Kettering Kirkstall
Leeds Lenton Lincoln Liverpool Edge Lane
Livingston Maidstone Merryhill Newcastle Eldon Square
Northampton Riverside Nottingham Peterborough Plymouth
Rochester Romford Rotherham Scunthorpe
Stevenage Stockton On Tees Stoke Festival Park Surrey Quays
Swindon Thanet Trowbridge Tunbridge Wells
Wembley York Clifton Moor

 

The below restaurants will be reopening on Monday 17th August and will start taking bookings in the next few weeks
Aintree Fareham Manchester Trafford Centre Portsmouth Gunwharf Quay
Ashton Moss Gilligham Hampstead Valley Merthyr Tydfil Sheffield Arena
Belfast Boucher Road Giltbrook Nantgarw Taplow
Belfast Victoria Square Great Yarmouth Norwich Riverside Warrington
Blackpool Harlow Watergarden Oldham
Bridgend Leeds White Rose Orpington
Chester Broughton Park Manchester Printworks Peterborough Pavilions

 

The below restaurants will be reopening on Monday 24th August and will start taking bookings in the next few weeks
Argyll Street Colchester Inverness Spalding
Bromborough Dundee Overgate Ipswich Nacton Road Sheffield Meadowhall
Bury St Edmund Eastleigh Kings Lynn Tamworth
Cambridge Retail Park Greenwich The O2 Oxford Whitehall
Clarks Village High Wycombe Ocean Terminal

 

More restaurants will be reopening this month, keep your eyes peeled for those announcements!

 

Eat Out To Help Out
We’re thrilled to be taking part in Eat Out To Help Out scheme all throughout August. Terms and conditions can be found here
Reserve your table now, it’s going to get busy!

 

A new way to Click & Collect
If you order through Click & Collect, your journey at the restaurant will be a little different to make sure you feel safe and reassured. Here’s a quick look at what you can expect on your arrival:

Here's what we're doing to look after teams and guests

New menu

As we reopen, we are offering a simplified menu allowing social distancing measures and reducing pressure on our teams. But don’t worry, we’ve made sure to keep our favourites! If yours didn’t make the cut, let us know on social media so we can bear this in mind for the next stage. See menu.

Opening hours

Please note that we are operating reduced hours to allow for thorough cleaning of our restaurants. Please check your local restaurant page for the latest information.

Frequently Asked Questions

 
RESTAURANTS

Which locations are closing?
Unfortunately, we are unable to confirm the status of individual sites until the restructuring process is complete. We have started to reopen and will confirm individual restaurant details nearer the time, so please look out for updates on our social media platforms

What is happening with furniture/fittings etc within the closed locations? Can I have/buy it?
Unfortunately it’s not possible to purchase items from closed locations.

What happens to teams in restaurants that are closing, what are you doing to look after them?
To support employees alongside redeployment opportunities we are offering outplacement support, ranging from additional skills with interviewing techniques, CV writing and support with personal job search advice. We have also upweighted the Employee Assistance Programme covering wellbeing services ranging from family issues, stress & anxiety to financial and legal advice.

 

CUSTOMER EXPERIENCE

Why has my email not been responded to?
During lockdown the majority of our teams were on furlough. We apologise for the delay in our response as our Guest Services team works through the backlog.

 

SAFETY

Could I catch the virus through your food?
As per the latest government advice, the virus cannot be spread through food or packaging.

How can I trust that your restaurants are following the latest government guidance and adhering to the safety measures?
Please be assured we will continue to update our safety measures according to latest Government’s guidelines. The measures in place have been thoroughly tested by our teams and health & safety departments.

Why are your teams not wearing masks and gloves when preparing food and serving?
Under government guidelines, masks are advised only when social distancing is not possible. We have implemented strict measures which ensure our teams are able to social distance safely. We are, however, providing PPE for necessary tasks. Instead of using gloves, which can lead to poor practices, our teams are washing their hands and sanitizing frequently.

 

MENU

Why is your menu shorter? Why can’t I find my favourite dish?
As we reopen, we are offering a simplified menu allowing social distancing measures and reducing pressure on our teams. But don’t worry, we’ve made sure to keep our favourites! If yours didn’t make the cut, let us know on social media so we can take into account when full menu is back.

Are you offering breakfast?
A selection of restaurants (to make sure we get this right!) will be offering Breakfast from the 7th of August. Below is the list of sites participating. As we get more comfortable with the new process, we will update you on the future roll-outs on this page and our social media channels.

Birmingham - The Fort
Bristol - Cribbs Causeway
Chesterfield
Dunfermline
Edinburgh - Fort Kinnaird
Falkirk
Gateshead Metrocentre
Stevenage
Stockton On Tees

 

PAYMENT OPTIONS

Can I call and order a takeaway?
As we get to grips with the new processes, we are not able to take orders on the phone to limit contact points between teams. Please visit our Click & Collect page to place an order online. We apologise for any inconvenience this might cause.

Can I pay for my takeaway at the restaurant?
To ensure a contact-free experience, we are not able to accept payments at the restaurant. Please visit our Click & Collect page to place an order and pay online. We apologise for any inconvenience this might cause.

Can I use a voucher or gift card to pay for my takeaway/Click & Collect order?
Unfortunately we’re not able to accept vouchers through Click & Collect at the moment. However, we’re working hard to offer a solution as soon as possible.

What payment methods do you accept in restaurant?
In order to reduce contact in restaurant, we are encouraging Pay At Table – a payment function that allows you to pay using your own device. We also offer contactless card payments. However, if none of the contactless options work, we are also accepting cash payments.

I have a gift card/ voucher that expired during lockdown. What can I do?
At the moment we’re extending all gift/card voucher validity to 31st December, however if you fear you won’t be able to visit us before that, please contact our Guest Services team and we will look to extend the validity. The other terms and conditions apply.

How has the government’s VAT cut impacted your prices?
Following the government’s VAT cut, there is a reduction in prices on the menu and as a result of the changes, our menu now includes items with a range of VAT rates.

Why can’t I find any offers?
Due to the impact of Covid-19, we’ve had to suspend our standard offers and discounts. We are however delighted to be taking part in the government Eat Out To Help Out scheme, details of which can be found here.

We are reopening our restaurants with team and guest safety in mind

Welcome back to your Frankie & Benny’s. We’ve been working hard on our reopening plans, with team and guest safety at the heart, and are reopening restaurants every week. Come back to this page where we will announce any new openings as soon as they’re confirmed.

The below restaurants are now all open for dine-in (unless stated), delivery and contactless Click & Collect

Aberdeen (C&C & delivery) Aberdeen US (C&C & delivery) Ashford
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Basildon Birmingham Great Park Birmingham Plaza
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Birmingham The Fort Bournemouth West Bristol Cabot Circus
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Bristol Cribbs Causeway Bristol Aspects Burleigh House
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Bury The Rock Carmarthen Cardiff St Davids
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Castleford Cheshire Oaks Chesterfield
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Croydon Denton Derby Pride Park
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Doncaster Dudley Dunfermline
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Edinburgh Fort Kinnaird Exeter Marsh Barton Falkirk
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Feltham Gateshead Metrocentre Glasgow Braehead
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Glasgow Fort Glasgow Springfield Quay Greenwich Retail Park
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Hamilton Kettering Kirkstall
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Leeds Lenton Lincoln
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Liverpool Edge Lane Livingston Maidstone
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Merryhill Newcastle Eldon Square Northampton Riverside
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Nottingham Peterborough Plymouth
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Rochester Romford Rotherham
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Scunthorpe Stevenage Stockton On Tees
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Stoke Festival Park Surrey Quays Swindon
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Thanet Trowbridge Tunbridge Wells
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Wembley York Clifton Moor

 

These restaurants are reopening on Monday 17th August and will start taking bookings soon

Aintree Ashton Moss Belfast Boucher Road
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Belfast Victoria Square Blackpool Bridgend
------------------ ------------------ ------------------
Chester Broughton Park Fareham Gilligham Hampstead Valley
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Giltbrook Great Yarmouth Harlow Watergarden
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Leeds White Rose Manchester Printworks Manchester Trafford Centre
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Merthyr Tydfil Nantgarw Norwich Riverside
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Oldham Orpington Peterborough Pavilions West
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Portsmouth Gunwharf Quay Sheffield Arena Taplow
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Warrington

 

The below restaurants will be reopening on Monday 24th August and will start taking bookings soon

Argyll Street Bromborough Bury St Edmund
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Cambridge Retail Park Clarks Village Colchester
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Dundee Overgate Eastleigh Greenwich The O2
------------------ ------------------ ------------------
High Wycombe Inverness Ipswich Nacton Road
------------------ ------------------ ------------------
Kings Lynn Oxford Ocean Terminal
------------------ ------------------ ------------------
Spalding Sheffield Meadowhall Tamworth
------------------ ------------------ ------------------
Whitehall

 

More restaurants will be reopening this month, keep your eyes peeled for those announcements!

 

Eat Out To Help Out
We’re thrilled to be taking part in Eat Out To Help Out scheme all throughout August. Terms and conditions can be found here
Reserve your table now, it’s going to get busy!

 

A new way to Click & Collect
If you order through Click & Collect, your journey at the restaurant will be a little different to make sure you feel safe and reassured. Here’s a quick look at what you can expect on your arrival:

Here's what we're doing to look after teams and guests

New menu

As we reopen, we are offering a simplified menu allowing social distancing measures and reducing pressure on our teams. But don’t worry, we’ve made sure to keep our favourites! If yours didn’t make the cut, let us know on social media so we can bear this in mind for the next stage. See menu.

Opening hours

Please note that we are operating reduced hours to allow for thorough cleaning of our restaurants. Please check your local restaurant page for the latest information.

Frequently Asked Questions

 
RESTAURANTS

Which locations are closing?
Unfortunately, we are unable to confirm the status of individual sites until the restructuring process is complete. We have started to reopen and will confirm individual restaurant details nearer the time, so please look out for updates on our social media platforms

What is happening with furniture/fittings etc within the closed locations? Can I have/buy it?
Unfortunately it’s not possible to purchase items from closed locations.

What happens to teams in restaurants that are closing, what are you doing to look after them?
To support employees alongside redeployment opportunities we are offering outplacement support, ranging from additional skills with interviewing techniques, CV writing and support with personal job search advice. We have also upweighted the Employee Assistance Programme covering wellbeing services ranging from family issues, stress & anxiety to financial and legal advice.

 

CUSTOMER EXPERIENCE

Why has my email not been responded to?
During lockdown the majority of our teams were on furlough. We apologise for the delay in our response as our Guest Services team works through the backlog.

 

SAFETY

Could I catch the virus through your food?
As per the latest government advice, the virus cannot be spread through food or packaging.

How can I trust that your restaurants are following the latest government guidance and adhering to the safety measures?
Please be assured we will continue to update our safety measures according to latest Government’s guidelines. The measures in place have been thoroughly tested by our teams and health & safety departments.

Why are your teams not wearing masks and gloves when preparing food and serving?
Under government guidelines, masks are advised only when social distancing is not possible. We have implemented strict measures which ensure our teams are able to social distance safely. We are, however, providing PPE for necessary tasks. Instead of using gloves, which can lead to poor practices, our teams are washing their hands and sanitizing frequently.

 

MENU

Why is your menu shorter? Why can’t I find my favourite dish?
As we reopen, we are offering a simplified menu allowing social distancing measures and reducing pressure on our teams. But don’t worry, we’ve made sure to keep our favourites! If yours didn’t make the cut, let us know on social media so we can take into account when full menu is back.

Are you offering breakfast?
A selection of restaurants (to make sure we get this right!) will be offering Breakfast from the 7th of August. Below is the list of sites participating. As we get more comfortable with the new process, we will update you on the future roll-outs on this page and our social media channels.

Birmingham - The Fort
Bristol - Cribbs Causeway
Chesterfield
Dunfermline
Edinburgh - Fort Kinnaird
Falkirk
Gateshead Metrocentre
Stevenage
Stockton On Tees

 

PAYMENT OPTIONS

Can I call and order a takeaway?
As we get to grips with the new processes, we are not able to take orders on the phone to limit contact points between teams. Please visit our Click & Collect page to place an order online. We apologise for any inconvenience this might cause.

Can I pay for my takeaway at the restaurant?
To ensure a contact-free experience, we are not able to accept payments at the restaurant. Please visit our Click & Collect page to place an order and pay online. We apologise for any inconvenience this might cause.

Can I use a voucher or gift card to pay for my takeaway/Click & Collect order?
Unfortunately we’re not able to accept vouchers through Click & Collect at the moment. However, we’re working hard to offer a solution as soon as possible.

What payment methods do you accept in restaurant?
In order to reduce contact in restaurant, we are encouraging Pay At Table – a payment function that allows you to pay using your own device. We also offer contactless card payments. However, if none of the contactless options work, we are also accepting cash payments.

I have a gift card/ voucher that expired during lockdown. What can I do?
At the moment we’re extending all gift/card voucher validity to 31st December, however if you fear you won’t be able to visit us before that, please contact our Guest Services team and we will look to extend the validity. The other terms and conditions apply.

How has the government’s VAT cut impacted your prices?
Following the government’s VAT cut, there is a reduction in prices on the menu and as a result of the changes, our menu now includes items with a range of VAT rates.

Why can’t I find any offers?
Due to the impact of Covid-19, we’ve had to suspend our standard offers and discounts. We are however delighted to be taking part in the government Eat Out To Help Out scheme, details of which can be found here.