We are reopening our restaurants with team and guest safety in mind

Welcome back to your Frankie & Benny’s. We’ve been working hard on our reopening plans, with team and guest safety at the heart, and most of our restaurants have now reopened. Find out more below.

The below restaurants are all open for dine-in (unless restrictions), delivery and Click & Collect
Aberdeen Aberdeen Union Square Aintree Argyll Street
Ashford Ashton Moss Basildon Belfast Boucher Road
Belfast Victoria Square Birmingham Great Park Birmingham Plaza Birmingham The Fort
Blackpool Bournemouth West Bridgend Bristol Aspect
Bristol Cabot Circus Bristol Cribbs Causeway Bromborough Burleigh House
Bury The Rock Bury St Edmunds Cambridge Retail Park Cardiff St Davids
Carmarthen Castleford Cheshire Oaks Chester Broughton Park
Chesterfield Clarks Village Colchester Croydon
Denton Derby Pride Park Doncaster Dudley
Dundee Overgate Dunfermline Eastleigh Edinburgh Fort Kinnaird
Exeter Marsh Barton Falkirk Fareham Feltham
Gateshead Metrocentre Gilligham Hampstead Valley Giltbrook Glasgow Braehead
Glasgow Fort Glasgow Springfield Quay Great Yarmouth Greenwich Retail Park
Hamilton Harlow Watergarden High Wycombe Inverness
Ipswich Nacton Road Kettering Kings Lynn Kirkstall
Leeds Leeds White Rose Leicester Leicester Highcross
Lenton Lincoln Liverpool Edge Lane Livingston
Maidstone Manchester Printworks Manchester Trafford Centre Merryhill
Merthyr Tydfil Nantgarw Newcastle Eldon Square Northampton Riverside
Norwich Riverside Nottingham Ocean Terminal Oxford
Portsmouth Gunwharf Quay Plymouth Rochester Romford
Rotherham Scunthorpe Sheffield Arena Sheffield Meadowhall
Spalding Stevenage Stockton On Tees Stoke Festival Park
Stoke Trentham Gardens Surrey Quays Swindon Tamworth
Taplow Thanet Trowbridge Tunbridge Wells
Warrington Watford Wembley Whitehall
York Clifton Moor

 

Our O2 Greenwich restaurant will be reopening later in the year, come back to this page for more update.

 

A new way to Click & Collect
If you order through Click & Collect, your journey at the restaurant will be a little different to make sure you feel safe and reassured. Here’s a quick look at what you can expect on your arrival:

Here's what we're doing to look after teams and guests

New menu

As we reopen, we are offering a simplified menu allowing social distancing measures and reducing pressure on our teams. But don’t worry, we’ve made sure to keep our favourites! If yours didn’t make the cut, let us know on social media so we can bear this in mind for the next stage. See menu.

Opening hours

Please note that we are operating reduced hours to allow for thorough cleaning of our restaurants. Please check your local restaurant page for the latest information.

Please bring a face covering

Please note that from 24th September all guests who are not exempt will need to wear a face covering when visiting our restaurants, except when seated at a table to eat or drink. More information can be found here.

Frequently Asked Questions

 
RESTAURANTS

Which locations are closing?
Regrettably, due to impact of Covid-19, we’ve had to permanently close some of our restaurants. The locations which are reopening can be found at the top of this page, we hope to see you there.

What is happening with furniture/fittings etc within the closed locations? Can I have/buy it?
Unfortunately it’s not possible to purchase items from closed locations.

What happens to teams in restaurants that are closing, what are you doing to look after them?
To support employees alongside redeployment opportunities we are offering outplacement support, ranging from additional skills with interviewing techniques, CV writing and support with personal job search advice. We have also upweighted the Employee Assistance Programme covering wellbeing services ranging from family issues, stress & anxiety to financial and legal advice.

 

CUSTOMER EXPERIENCE

Why has my email not been responded to?
During lockdown the majority of our teams were on furlough. We apologise for the delay in our response as our Guest Services team works through the backlog.

 

SAFETY

Could I catch the virus through your food?
As per the latest government advice, the virus cannot be spread through food or packaging.

How can I trust that your restaurants are following the latest government guidance and adhering to the safety measures?
Please be assured we will continue to update our safety measures according to latest Government’s guidelines. The measures in place have been thoroughly tested by our teams and health & safety departments.

Why are your teams not wearing masks and gloves when preparing food and serving?
Under government guidelines, masks are advised only when social distancing is not possible. We have implemented strict measures which ensure our teams are able to social distance safely. We are, however, providing PPE for necessary tasks. Instead of using gloves, which can lead to poor practices, our teams are washing their hands and sanitizing frequently.

 

MENU

Why is your menu shorter? Why can’t I find my favourite dish?
As we reopen, we are offering a simplified menu allowing social distancing measures and reducing pressure on our teams. But don’t worry, we’ve made sure to keep our favourites! If yours didn’t make the cut, let us know on social media so we can take into account when full menu is back.

Are you offering breakfast?
A selection of restaurants (to make sure we get this right!) are offering Breakfast. Below is the list of sites participating. As we get more comfortable with the new process, we will update you on the future roll-outs on this page and our social media channels.

These restaurants offer breakfast every day until noon:
Birmingham - The Fort
Dunfermline
Falkirk
Gateshead Metrocentre

These restaurants will offer breakfast every day until noon from Monday 28th September:
Castleford
Giltbrook
Leeds
Leeds White Rose
Lincoln
Merryhill
Scunthorpe
Stoke Trentham Gardens
Whitehall

This restaurant will offer breakfast Thursday to Sunday until noon from Monday 28th September:
Livingston

These restaurants will offer breakfast Friday to Sunday until noon from Monday 28th September:
Aberdeen
Aberdeen Union Square
Basildon Festival Park
Bristol Aspects
Bristol Cribbs Causeway
Cambridge Retail Park
Cheshire Oaks
Chesterfield
Colchester
Fareham
Edinburgh Fort Kinnaird
Gillingham Hemptsead Valley
Hamilton
Leicester
Oldham
Peterborough
Rotherham
Sheffield Meadowhall
Stevenage
Stockton On Tees

These restaurants will offer breakfast Friday & Saturday until noon from Monday 28th September:
Belfast Boucher Road
Belfast Victoria Square

These restaurants will offer breakfast Saturday & Sunday until noon from Monday 28th September:
Aintree
Kettering
Liverpool Edge Lane
Newcastle Eldon Square
Northampton Riverside

 

PAYMENT OPTIONS

Can I call and order a takeaway?
As we get to grips with the new processes, we are not able to take orders on the phone to limit contact points between teams. Please visit our Click & Collect page to place an order online. We apologise for any inconvenience this might cause.

Can I pay for my takeaway at the restaurant?
To ensure a contact-free experience, we are not able to accept payments at the restaurant. Please visit our Click & Collect page to place an order and pay online. We apologise for any inconvenience this might cause.

Can I use a voucher or gift card to pay for my takeaway/Click & Collect order?
Unfortunately we’re not able to accept vouchers through Click & Collect at the moment. However, we’re working hard to offer a solution as soon as possible.

What payment methods do you accept in restaurant?
In order to reduce contact in restaurant, we are encouraging Pay At Table – a payment function that allows you to pay using your own device. We also offer contactless card payments. However, if none of the contactless options work, we are also accepting cash payments.

I have a gift card/ voucher that expired during lockdown. What can I do?
At the moment we’re extending all gift/card voucher validity to 31st December, however if you fear you won’t be able to visit us before that, please contact our Guest Services team and we will look to extend the validity. The other terms and conditions apply.

How has the government’s VAT cut impacted your prices?
Following the government’s VAT cut, there is a reduction in prices on the menu and as a result of the changes, our menu now includes items with a range of VAT rates.

We are reopening our restaurants with team and guest safety in mind

Welcome back to your Frankie & Benny’s. We’ve been working hard on our reopening plans, with team and guest safety at the heart, and most of our restaurants have now reopened. Find out more below.

The below restaurants are now all open for dine-in (unless local restrictions), delivery and contactless Click & Collect

Aberdeen Aberdeen Union Square Aintree
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Argyll Street Ashford Ashton Moss
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Basildon Belfast Boucher Road Belfast Victoria Square
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Birmingham Great Park Birmingham Plaza Birmingham The Fort
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Blackpool Bournemouth West Bridgend
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Bristol Aspect Bristol Cabot Circus Bristol Cribbs Causeway
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Bromborough Burleigh House Bury St Edmunds
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Bury The Rock Cambridge Retail Park Cardiff St Davids
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Carmarthen Castleford Cheshire Oaks
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Chester Broughton Park Chesterfield Clarks Village
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Colchester Croydon Denton
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Derby Pride Park Doncaster Dudley
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Dundee Overgate Dunfermline
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Edinburgh Fort Kinnaird Exeter Marsh Barton Falkirk
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Fareham Feltham Gateshead Metrocentre
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Gilligham Hampstead Valley Giltbrook Glasgow Braehead
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Glasgow Fort Glasgow Springfield Quay Great Yarmouth
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Greenwich Retail Park Hamilton Harlow Watergarden
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High Wycombe Inverness Ipswich Nacton Road
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Kettering Kings Lynn Kirkstall
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Leeds Leeds White Rose Leicester
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Leicester Highcross Lenton Lincoln
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Liverpool Edge Lane Livingston Maidstone
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Manchester Printworks Manchester Trafford Centre Merryhill
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Merthyr Tydfil Nantgarw Newcastle Eldon Square
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Northampton Riverside Norwich Riverside Nottingham
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Ocean Terminal Oldham Orpington
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Oxford Peterborough Peterborough Pavilions
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Portsmouth Gunwharf Quay Plymouth Rochester
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Romford Rotherham Scunthorpe
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Sheffield Arena Sheffield Meadowhall Spalding
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Stevenage Stockton On Tees Stoke Festival Park
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Surrey Quays Swindon Tamworth
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Taplow Thanet Trowbridge
-------------- -------------- --------------
Tunbridge Wells Warrington Watford
-------------- -------------- --------------
Wembley Whitehall York Clifton Moor

 

Our O2 Greenwich restaurant will be reopening later in the year, come back to this page for more update.

 

A new way to Click & Collect
If you order through Click & Collect, your journey at the restaurant will be a little different to make sure you feel safe and reassured. Here’s a quick look at what you can expect on your arrival:

Here's what we're doing to look after teams and guests

New menu

As we reopen, we are offering a simplified menu allowing social distancing measures and reducing pressure on our teams. But don’t worry, we’ve made sure to keep our favourites! If yours didn’t make the cut, let us know on social media so we can bear this in mind for the next stage. See menu.

Opening hours

Please note that we are operating reduced hours to allow for thorough cleaning of our restaurants. Please check your local restaurant page for the latest information.

Please bring a face covering

Please note that from 24th September all guests who are not exempt will need to wear a face covering when visiting our restaurants, except when seated at a table to eat or drink. More information can be found here.

Frequently Asked Questions

 
RESTAURANTS

Which locations are closing?
Regrettably, due to impact of Covid-19, we’ve had to permanently close some of our restaurants. The locations which are reopening can be found at the top of this page, we hope to see you there.

What is happening with furniture/fittings etc within the closed locations? Can I have/buy it?
Unfortunately it’s not possible to purchase items from closed locations.

What happens to teams in restaurants that are closing, what are you doing to look after them?
To support employees alongside redeployment opportunities we are offering outplacement support, ranging from additional skills with interviewing techniques, CV writing and support with personal job search advice. We have also upweighted the Employee Assistance Programme covering wellbeing services ranging from family issues, stress & anxiety to financial and legal advice.

 

CUSTOMER EXPERIENCE

Why has my email not been responded to?
During lockdown the majority of our teams were on furlough. We apologise for the delay in our response as our Guest Services team works through the backlog.

 

SAFETY

Could I catch the virus through your food?
As per the latest government advice, the virus cannot be spread through food or packaging.

How can I trust that your restaurants are following the latest government guidance and adhering to the safety measures?
Please be assured we will continue to update our safety measures according to latest Government’s guidelines. The measures in place have been thoroughly tested by our teams and health & safety departments.

Why are your teams not wearing masks and gloves when preparing food and serving?
Under government guidelines, masks are advised only when social distancing is not possible. We have implemented strict measures which ensure our teams are able to social distance safely. We are, however, providing PPE for necessary tasks. Instead of using gloves, which can lead to poor practices, our teams are washing their hands and sanitizing frequently.

 

MENU

Why is your menu shorter? Why can’t I find my favourite dish?
As we reopen, we are offering a simplified menu allowing social distancing measures and reducing pressure on our teams. But don’t worry, we’ve made sure to keep our favourites! If yours didn’t make the cut, let us know on social media so we can take into account when full menu is back.

Are you offering breakfast?
A selection of restaurants (to make sure we get this right!) are offering Breakfast. Below is the list of sites participating. As we get more comfortable with the new process, we will update you on the future roll-outs on this page and our social media channels.

These restaurants offer breakfast every day until noon:
Birmingham - The Fort
Dunfermline
Falkirk
Gateshead Metrocentre

These restaurants will offer breakfast every day until noon from Monday 28th September:
Castleford
Giltbrook
Leeds
Leeds White Rose
Lincoln
Merryhill
Scunthorpe
Stoke Trentham Gardens
Whitehall

This restaurant will offer breakfast Thursday to Sunday until noon from Monday 28th September:
Livingston

These restaurants will offer breakfast Friday to Sunday until noon from Monday 28th September:
Aberdeen
Aberdeen Union Square
Basildon Festival Park
Bristol Aspects
Bristol Cribbs Causeway
Cambridge Retail Park
Cheshire Oaks
Chesterfield
Colchester
Fareham
Edinburgh Fort Kinnaird
Gillingham Hemptsead Valley
Hamilton
Leicester
Oldham
Peterborough
Rotherham
Sheffield Meadowhall
Stevenage
Stockton On Tees

These restaurants will offer breakfast Friday & Saturday until noon from Monday 28th September:
Belfast Boucher Road
Belfast Victoria Square

These restaurants will offer breakfast Saturday & Sunday until noon from Monday 28th September:
Aintree
Kettering
Liverpool Edge Lane
Newcastle Eldon Square
Northampton Riverside

 

PAYMENT OPTIONS

Can I call and order a takeaway?
As we get to grips with the new processes, we are not able to take orders on the phone to limit contact points between teams. Please visit our Click & Collect page to place an order online. We apologise for any inconvenience this might cause.

Can I pay for my takeaway at the restaurant?
To ensure a contact-free experience, we are not able to accept payments at the restaurant. Please visit our Click & Collect page to place an order and pay online. We apologise for any inconvenience this might cause.

Can I use a voucher or gift card to pay for my takeaway/Click & Collect order?
Unfortunately we’re not able to accept vouchers through Click & Collect at the moment. However, we’re working hard to offer a solution as soon as possible.

What payment methods do you accept in restaurant?
In order to reduce contact in restaurant, we are encouraging Pay At Table – a payment function that allows you to pay using your own device. We also offer contactless card payments. However, if none of the contactless options work, we are also accepting cash payments.

I have a gift card/ voucher that expired during lockdown. What can I do?
At the moment we’re extending all gift/card voucher validity to 31st December, however if you fear you won’t be able to visit us before that, please contact our Guest Services team and we will look to extend the validity. The other terms and conditions apply.

How has the government’s VAT cut impacted your prices?
Following the government’s VAT cut, there is a reduction in prices on the menu and as a result of the changes, our menu now includes items with a range of VAT rates.