We are reopening our restaurants with team and guest safety in mind

Welcome back to your Frankie & Benny’s. We’ve been working hard on our reopening plans, with team and guest safety at the heart, and most of our restaurants have now reopened. Find out more about how we’re keeping you safe and adapting to the local regulations below.

 

The below restaurants are located in Scotland, outside the central belt:
In line with current government guidelines preventing more than 2 households mixing indoors and outdoors, please be aware that:
_ we may require ID from every member of a group to ensure that the addresses are linked to 2 households only
_ we reserve the right to refuse entry to anyone unable to provide an ID or presenting an ID with an address that doesn’t match the two main addresses from the rest of the group’s
_ our maximum capacity is limited to 6 people per table
_ you must wear a face covering when walking around our restaurant unless exempt, even when simply coming to collect an order
_ we are unable to serve alcohol inside our restaurants
Our opening hours may have changed, make sure you check these on your local restaurant’s page before visiting.

Aberdeen
Aberdeen Union Square
Dundee
Dunfermline
Inverness

 

The below restaurants are located in Scotland, inside the central belt:
In line with current government guidelines preventing households mixing indoors and outdoors, please be aware that:
_ we are only open for Click & Collect and Delivery
_ you must wear a face covering when coming to collect an order
Our opening hours may have changed, make sure you check these on your local restaurant’s page before visiting.

Braehead (please note this restaurant is temporarily closed)
Falkirk
Fort Kinnaird
Glasgow Fort
Glasgow Springfield Quay (please note this restaurant is temporarily closed)
Hamilton (please note this restaurant is temporarily closed)
Livingston
Ocean Terminal Edinburgh

 

The below restaurants are located in England or Northern Ireland, in a Tier 3 area
In line with current government guidelines preventing households mixing indoors and outdoors, please be aware that:
_ we may require ID from every member of a group to ensure that the addresses match so please don’t be offended if we ask
_ we reserve the right to refuse entry to anyone unable to provide an ID or presenting an ID with an address that doesn’t match the rest of the group’s except for members of a support bubble
_ our maximum capacity is limited to 6 people per table
_ you must wear a face covering when walking around our restaurant unless exempt, even when simply coming to collect an order
Our opening hours may have changed, make sure you check these on your local restaurant’s page before visiting.

Aintree
Belfast (Click & Collect and Delivery only)
Belfast Boucher Place (Click & Collect and Delivery only)
Blackpool
Bromborough
Edge Lane

 

The below restaurants are located in England or Wales, in a Tier 2 area
In line with current government guidelines preventing households mixing indoors, please be aware that:
_ we may require ID from every member of a group to ensure that the addresses match so please don’t be offended if we ask
_ we reserve the right to refuse entry to anyone unable to provide an ID or presenting an ID with an address that doesn’t match the rest of the group’s except for members of a support bubble
_ our outdoor seating spaces remain unimpacted
_ our maximum capacity is limited to 6 people per table
_ you must wear a face covering when walking around our restaurant unless exempt, even when simply coming to collect an order
Our opening hours may have changed, make sure you check these on your local restaurant’s page before visiting.

Argyll Street (please note this restaurant is temporarily closed)
Ashton Moss
Basildon
Birmingham Great Park
Birmingham The Fort
Bridgend
Broadway Plaza
Burleigh House (please note this restaurant is temporarily closed)
Burtonwood
Bury The Rock
Cardiff St. Davids
Carmarthen
Castleford
Cheshire Oaks
Chester Broughton
Chesterfield
Colchester
Croydon
Denton
Doncaster
Eldon Square
Feltham
Greenwich
Harlow
Kirkstall Road
Leeds Centre
Leeds White Rose Leeds
Leicester High Cross
Manchester Trafford Centre
Manchester Printworks
Meadowhall
Merthyr Tydfil
Metrocentre
Nantgarw
Nottingham Giltbrook
O2 (please note this restaurant is temporarily closed)
Oldham
Orpington
Romford
Rotherham
Sheffield
Surrey Quays
Wembley
Whitehall (please note this restaurant is temporarily closed)
York Clifton Moor

 

The below restaurants are located in England or Wales, in a Tier 1 area
In line with current government guidelines preventing households mixing indoors, please be aware that:
_ our maximum capacity is limited to 6 people per table
_ you must wear a face covering when walking around our restaurant unless exempt, even when simply coming to collect an order
Our opening hours may have changed, make sure you check these on your local restaurant’s page before visiting.

Ashford
Bournemouth West
Bristol Aspect
Bristol Cribbs Causeway
Bury St Edmunds
Cabot Circus
Clarks Village
Derby Pride Park
Dudley
Eastleigh
Exeter Marsh Barton
Fareham
Great Yarmouth
Hempstead Valley
Ipswich Nacton Road
Kettering
Kings Lynn
Leicester
Lenton
Lincoln
Maidstone
Merry Hill
Northampton Riverside
Norwich
Nottingham
Oxford
Peterborough
Peterborough Pavilions West
Plymouth
Portsmouth
Rochester
Spalding
Stevenage
Stockton Teeside
Stoke
Swindon
Tamworth
Taplow
Thanet
Trentham
Trowbridge
Tunbridge Wells
Watford

 
A new way to Click & Collect
If you order through Click & Collect, your journey at the restaurant will be a little different to make sure you feel safe and reassured. Here’s a quick look at what you can expect on your arrival:

Here's what we're doing to look after teams and guests

New menu

As we reopen, we are offering a simplified menu allowing social distancing measures and reducing pressure on our teams. But don’t worry, we’ve made sure to keep our favourites! If yours didn’t make the cut, let us know on social media so we can bear this in mind for the next stage. See menu.

Opening hours

Please note that we are operating reduced hours to allow for thorough cleaning of our restaurants. Please check your local restaurant page for the latest information.

Please bring a face covering

Please note that from 24th September all guests who are not exempt will need to wear a face covering when visiting our restaurants, except when seated at a table to eat or drink. More information can be found here.

Frequently Asked Questions

 
RESTAURANTS

Which locations are closing?
Regrettably, due to impact of Covid-19, we’ve had to permanently close some of our restaurants. The locations which are reopening can be found at the top of this page, we hope to see you there.

What is happening with furniture/fittings etc within the closed locations? Can I have/buy it?
Unfortunately it’s not possible to purchase items from closed locations.

What happens to teams in restaurants that are closing, what are you doing to look after them?
To support employees alongside redeployment opportunities we are offering outplacement support, ranging from additional skills with interviewing techniques, CV writing and support with personal job search advice. We have also upweighted the Employee Assistance Programme covering wellbeing services ranging from family issues, stress & anxiety to financial and legal advice.

 

CUSTOMER EXPERIENCE

Why has my email not been responded to?
During lockdown the majority of our teams were on furlough. We apologise for the delay in our response as our Guest Services team works through the backlog.

 

SAFETY

Could I catch the virus through your food?
As per the latest government advice, the virus cannot be spread through food or packaging.

How can I trust that your restaurants are following the latest government guidance and adhering to the safety measures?
Please be assured we will continue to update our safety measures according to latest Government’s guidelines. The measures in place have been thoroughly tested by our teams and health & safety departments.

Why are your teams not wearing masks and gloves when preparing food and serving?
Under government guidelines, masks are advised only when social distancing is not possible. We have implemented strict measures which ensure our teams are able to social distance safely. We are, however, providing PPE for necessary tasks. Instead of using gloves, which can lead to poor practices, our teams are washing their hands and sanitizing frequently.

 

MENU

Why is your menu shorter? Why can’t I find my favourite dish?
As we reopen, we are offering a simplified menu allowing social distancing measures and reducing pressure on our teams. But don’t worry, we’ve made sure to keep our favourites! If yours didn’t make the cut, let us know on social media so we can take into account when full menu is back.

Are you offering breakfast?
A selection of restaurants (to make sure we get this right!) are offering Breakfast. Below is the list of sites participating. As we get more comfortable with the new process, we will update you on the future roll-outs on this page and our social media channels.

These restaurants offer breakfast every day until noon:
Birmingham - The Fort
Dunfermline
Falkirk
Gateshead Metrocentre

These restaurants will offer breakfast every day until noon from Monday 28th September:
Castleford
Giltbrook
Leeds
Leeds White Rose
Lincoln
Merryhill
Scunthorpe
Stoke Trentham Gardens
Whitehall

This restaurant will offer breakfast Thursday to Sunday until noon from Monday 28th September:
Livingston

These restaurants will offer breakfast Friday to Sunday until noon from Monday 28th September:
Aberdeen
Aberdeen Union Square
Basildon Festival Park
Bristol Aspects
Bristol Cribbs Causeway
Cambridge Retail Park
Cheshire Oaks
Chesterfield
Colchester
Fareham
Edinburgh Fort Kinnaird
Gillingham Hemptsead Valley
Hamilton
Leicester
Oldham
Peterborough
Rotherham
Sheffield Meadowhall
Stevenage
Stockton On Tees

These restaurants will offer breakfast Friday & Saturday until noon from Monday 28th September:
Belfast Boucher Road
Belfast Victoria Square

These restaurants will offer breakfast Saturday & Sunday until noon from Monday 28th September:
Aintree
Kettering
Liverpool Edge Lane
Newcastle Eldon Square
Northampton Riverside

 

PAYMENT OPTIONS

Can I call and order a takeaway?
As we get to grips with the new processes, we are not able to take orders on the phone to limit contact points between teams. Please visit our Click & Collect page to place an order online. We apologise for any inconvenience this might cause.

Can I pay for my takeaway at the restaurant?
To ensure a contact-free experience, we are not able to accept payments at the restaurant. Please visit our Click & Collect page to place an order and pay online. We apologise for any inconvenience this might cause.

Can I use a voucher or gift card to pay for my takeaway/Click & Collect order?
Unfortunately we’re not able to accept vouchers through Click & Collect at the moment. However, we’re working hard to offer a solution as soon as possible.

What payment methods do you accept in restaurant?
In order to reduce contact in restaurant, we are encouraging Pay At Table – a payment function that allows you to pay using your own device. We also offer contactless card payments. However, if none of the contactless options work, we are also accepting cash payments.

I have a gift card/ voucher that expired during lockdown. What can I do?
At the moment we’re extending all gift/card voucher validity to 31st December, however if you fear you won’t be able to visit us before that, please contact our Guest Services team and we will look to extend the validity. The other terms and conditions apply.

How has the government’s VAT cut impacted your prices?
Following the government’s VAT cut, there is a reduction in prices on the menu and as a result of the changes, our menu now includes items with a range of VAT rates.

We are reopening our restaurants with team and guest safety in mind

Welcome back to your Frankie & Benny’s. We’ve been working hard on our reopening plans, with team and guest safety at the heart, and most of our restaurants have now reopened. Find out more about how we’re keeping you safe and adapting to the local regulations below.

 

The below restaurants are located in Scotland, outside the central belt:
In line with current government guidelines preventing more than 2 households mixing indoors and outdoors, please be aware that:
_ we may require ID from every member of a group to ensure that the addresses are linked to 2 households only
_ we reserve the right to refuse entry to anyone unable to provide an ID or presenting an ID with an address that doesn’t match the two main addresses from the rest of the group’s
_ our maximum capacity is limited to 6 people per table
_ you must wear a face covering when walking around our restaurant unless exempt, even when simply coming to collect an order
_ we are unable to serve alcohol inside our restaurants
Our opening hours may have changed, make sure you check these on your local restaurant’s page before visiting.

Aberdeen
Aberdeen Union Square
Dundee
Dunfermline
Inverness

 

The below restaurants are located in Scotland, inside the central belt:
In line with current government guidelines preventing households mixing indoors and outdoors, please be aware that:
_ we are only open for Click & Collect and Delivery
_ you must wear a face covering when coming to collect an order
Our opening hours may have changed, make sure you check these on your local restaurant’s page before visiting.

Braehead (please note this restaurant is temporarily closed)
Falkirk
Fort Kinnaird
Glasgow Fort
Glasgow Springfield Quay (please note this restaurant is temporarily closed)
Hamilton (please note this restaurant is temporarily closed)
Livingston
Ocean Terminal Edinburgh

 

The below restaurants are located in England or Northern Ireland, in a Tier 3 area
In line with current government guidelines preventing households mixing indoors and outdoors, please be aware that:
_ we may require ID from every member of a group to ensure that the addresses match so please don’t be offended if we ask
_ we reserve the right to refuse entry to anyone unable to provide an ID or presenting an ID with an address that doesn’t match the rest of the group’s except for members of a support bubble
_ our maximum capacity is limited to 6 people per table
_ you must wear a face covering when walking around our restaurant unless exempt, even when simply coming to collect an order
Our opening hours may have changed, make sure you check these on your local restaurant’s page before visiting.

Aintree
Belfast (Click & Collect and Delivery only)
Belfast Boucher Place (Click & Collect and Delivery only)
Blackpool
Bromborough
Edge Lane

 

The below restaurants are located in England or Wales, in a Tier 2 area
In line with current government guidelines preventing households mixing indoors, please be aware that:
_ we may require ID from every member of a group to ensure that the addresses match so please don’t be offended if we ask
_ we reserve the right to refuse entry to anyone unable to provide an ID or presenting an ID with an address that doesn’t match the rest of the group’s except for members of a support bubble
_ our outdoor seating spaces remain unimpacted
_ our maximum capacity is limited to 6 people per table
_ you must wear a face covering when walking around our restaurant unless exempt, even when simply coming to collect an order
Our opening hours may have changed, make sure you check these on your local restaurant’s page before visiting.

Argyll Street (please note this restaurant is temporarily closed)
Ashton Moss
Basildon
Birmingham Great Park
Birmingham The Fort
Bridgend
Broadway Plaza
Burleigh House (please note this restaurant is temporarily closed)
Burtonwood
Bury The Rock
Cardiff St. Davids
Carmarthen
Castleford
Cheshire Oaks
Chester Broughton
Chesterfield
Colchester
Croydon
Denton
Doncaster
Eldon Square
Feltham
Greenwich
Harlow
Kirkstall Road
Leeds Centre
Leeds White Rose Leeds
Leicester High Cross
Manchester Trafford Centre
Manchester Printworks
Meadowhall
Merthyr Tydfil
Metrocentre
Nantgarw
Nottingham Giltbrook
O2 (please note this restaurant is temporarily closed)
Oldham
Orpington
Romford
Rotherham
Sheffield
Surrey Quays
Wembley
Whitehall (please note this restaurant is temporarily closed)
York Clifton Moor

 

The below restaurants are located in England or Wales, in a Tier 1 area
In line with current government guidelines preventing households mixing indoors, please be aware that:
_ our maximum capacity is limited to 6 people per table
_ you must wear a face covering when walking around our restaurant unless exempt, even when simply coming to collect an order
Our opening hours may have changed, make sure you check these on your local restaurant’s page before visiting.

Ashford
Bournemouth West
Bristol Aspect
Bristol Cribbs Causeway
Bury St Edmunds
Cabot Circus
Clarks Village
Derby Pride Park
Dudley
Eastleigh
Exeter Marsh Barton
Fareham
Great Yarmouth
Hempstead Valley
Ipswich Nacton Road
Kettering
Kings Lynn
Leicester
Lenton
Lincoln
Maidstone
Merry Hill
Northampton Riverside
Norwich
Nottingham
Oxford
Peterborough
Peterborough Pavilions West
Plymouth
Portsmouth
Rochester
Spalding
Stevenage
Stockton Teeside
Stoke
Swindon
Tamworth
Taplow
Thanet
Trentham
Trowbridge
Tunbridge Wells
Watford

 

A new way to Click & Collect
If you order through Click & Collect, your journey at the restaurant will be a little different to make sure you feel safe and reassured. Here’s a quick look at what you can expect on your arrival:

Here's what we're doing to look after teams and guests

New menu

As we reopen, we are offering a simplified menu allowing social distancing measures and reducing pressure on our teams. But don’t worry, we’ve made sure to keep our favourites! If yours didn’t make the cut, let us know on social media so we can bear this in mind for the next stage. See menu.

Opening hours

Please note that we are operating reduced hours to allow for thorough cleaning of our restaurants. Please check your local restaurant page for the latest information.

Please bring a face covering

Please note that from 24th September all guests who are not exempt will need to wear a face covering when visiting our restaurants, except when seated at a table to eat or drink. More information can be found here.

Frequently Asked Questions

 
RESTAURANTS

Which locations are closing?
Regrettably, due to impact of Covid-19, we’ve had to permanently close some of our restaurants. The locations which are reopening can be found at the top of this page, we hope to see you there.

What is happening with furniture/fittings etc within the closed locations? Can I have/buy it?
Unfortunately it’s not possible to purchase items from closed locations.

What happens to teams in restaurants that are closing, what are you doing to look after them?
To support employees alongside redeployment opportunities we are offering outplacement support, ranging from additional skills with interviewing techniques, CV writing and support with personal job search advice. We have also upweighted the Employee Assistance Programme covering wellbeing services ranging from family issues, stress & anxiety to financial and legal advice.

 

CUSTOMER EXPERIENCE

Why has my email not been responded to?
During lockdown the majority of our teams were on furlough. We apologise for the delay in our response as our Guest Services team works through the backlog.

 

SAFETY

Could I catch the virus through your food?
As per the latest government advice, the virus cannot be spread through food or packaging.

How can I trust that your restaurants are following the latest government guidance and adhering to the safety measures?
Please be assured we will continue to update our safety measures according to latest Government’s guidelines. The measures in place have been thoroughly tested by our teams and health & safety departments.

Why are your teams not wearing masks and gloves when preparing food and serving?
Under government guidelines, masks are advised only when social distancing is not possible. We have implemented strict measures which ensure our teams are able to social distance safely. We are, however, providing PPE for necessary tasks. Instead of using gloves, which can lead to poor practices, our teams are washing their hands and sanitizing frequently.

 

MENU

Why is your menu shorter? Why can’t I find my favourite dish?
As we reopen, we are offering a simplified menu allowing social distancing measures and reducing pressure on our teams. But don’t worry, we’ve made sure to keep our favourites! If yours didn’t make the cut, let us know on social media so we can take into account when full menu is back.

Are you offering breakfast?
A selection of restaurants (to make sure we get this right!) are offering Breakfast. Below is the list of sites participating. As we get more comfortable with the new process, we will update you on the future roll-outs on this page and our social media channels.

These restaurants offer breakfast every day until noon:
Birmingham - The Fort
Dunfermline
Falkirk
Gateshead Metrocentre

These restaurants will offer breakfast every day until noon from Monday 28th September:
Castleford
Giltbrook
Leeds
Leeds White Rose
Lincoln
Merryhill
Scunthorpe
Stoke Trentham Gardens
Whitehall

This restaurant will offer breakfast Thursday to Sunday until noon from Monday 28th September:
Livingston

These restaurants will offer breakfast Friday to Sunday until noon from Monday 28th September:
Aberdeen
Aberdeen Union Square
Basildon Festival Park
Bristol Aspects
Bristol Cribbs Causeway
Cambridge Retail Park
Cheshire Oaks
Chesterfield
Colchester
Fareham
Edinburgh Fort Kinnaird
Gillingham Hemptsead Valley
Hamilton
Leicester
Oldham
Peterborough
Rotherham
Sheffield Meadowhall
Stevenage
Stockton On Tees

These restaurants will offer breakfast Friday & Saturday until noon from Monday 28th September:
Belfast Boucher Road
Belfast Victoria Square

These restaurants will offer breakfast Saturday & Sunday until noon from Monday 28th September:
Aintree
Kettering
Liverpool Edge Lane
Newcastle Eldon Square
Northampton Riverside

 

PAYMENT OPTIONS

Can I call and order a takeaway?
As we get to grips with the new processes, we are not able to take orders on the phone to limit contact points between teams. Please visit our Click & Collect page to place an order online. We apologise for any inconvenience this might cause.

Can I pay for my takeaway at the restaurant?
To ensure a contact-free experience, we are not able to accept payments at the restaurant. Please visit our Click & Collect page to place an order and pay online. We apologise for any inconvenience this might cause.

Can I use a voucher or gift card to pay for my takeaway/Click & Collect order?
Unfortunately we’re not able to accept vouchers through Click & Collect at the moment. However, we’re working hard to offer a solution as soon as possible.

What payment methods do you accept in restaurant?
In order to reduce contact in restaurant, we are encouraging Pay At Table – a payment function that allows you to pay using your own device. We also offer contactless card payments. However, if none of the contactless options work, we are also accepting cash payments.

I have a gift card/ voucher that expired during lockdown. What can I do?
At the moment we’re extending all gift/card voucher validity to 31st December, however if you fear you won’t be able to visit us before that, please contact our Guest Services team and we will look to extend the validity. The other terms and conditions apply.

How has the government’s VAT cut impacted your prices?
Following the government’s VAT cut, there is a reduction in prices on the menu and as a result of the changes, our menu now includes items with a range of VAT rates.