Safety remains our number one priority when it comes to getting you back into our restaurants. While guidance is changing around the UK, we are sticking with the following measures to help keep you and our teams safe:

• Enhanced cleaning throughout the day
• Hand sanitizer dispensers available in all restaurants
• Keeping as much space between tables as possible
• Employees confirming they are symptom-free before work
• We will keep our screens in areas of restaurants
• We have mechanical ventilation and doors/windows will be kept open to keep the air flowing
• We will continue to encourage contactless payment

While face masks are no longer legally required in England, we are encouraging all our teams to continue to wear them, and encourage you do to the same. The NHS Track and Trace QR code is available if you wish to use this.

In Scotland, as of 27th December we will be ensuring 1 metre distance between different groups. We ask you to please only visit in groups of no more than 3 households, and continue to wear your mask when moving around the restaurants. In Wales, as of 26th December all bookings will be subject to the “Rule of Six”. Face masks are also required when moving around the restaurant. In both Scotland and Wales, you and your party will need to provide contact details on arrival at the restaurant.

We can now take bookings online. Note, your booking party size and composition will need to comply with any local restrictions in place at the time of your visit.

 
RESTAURANTS

Which locations are closing?
Regrettably, due to impact of Covid-19, we’ve had to permanently close some of our restaurants. The locations which are reopening can be found at the top of this page, we hope to see you there.

What is happening with furniture/fittings etc within the closed locations? Can I have/buy it?
Unfortunately it’s not possible to purchase items from closed locations.

What happens to teams in restaurants that are closing, what are you doing to look after them?
To support employees alongside redeployment opportunities we are offering outplacement support, ranging from additional skills with interviewing techniques, CV writing and support with personal job search advice. We have also upweighted the Employee Assistance Programme covering wellbeing services ranging from family issues, stress & anxiety to financial and legal advice.

 

CUSTOMER EXPERIENCE

Why has my email not been responded to?
During lockdown the majority of our teams were on furlough. We apologise for the delay in our response as our Guest Services team works through the backlog.

 

SAFETY

Could I catch the virus through your food?
As per the latest government advice, the virus cannot be spread through food or packaging.

How can I trust that your restaurants are following the latest government guidance and adhering to the safety measures?
Please be assured we will continue to update our safety measures according to latest Government’s guidelines. The measures in place have been thoroughly tested by our teams and health & safety departments.

Why are your teams not wearing masks and gloves when preparing food and serving?
Under government guidelines, masks are advised only when social distancing is not possible. We have implemented strict measures which ensure our teams are able to social distance safely. We are, however, providing PPE for necessary tasks. Instead of using gloves, which can lead to poor practices, our teams are washing their hands and sanitizing frequently.

 

MENU

Why is your menu shorter? Why can’t I find my favourite dish?
As we reopen, we are offering a simplified menu allowing social distancing measures and reducing pressure on our teams. But don’t worry, we’ve made sure to keep our favourites! If yours didn’t make the cut, let us know on social media so we can take into account when full menu is back.

 

PAYMENT OPTIONS

Can I call and order a takeaway?
As we get to grips with the new processes, we are not able to take orders on the phone to limit contact points between teams. Please visit our Click & Collect page to place an order online. We apologise for any inconvenience this might cause.

Can I pay for my takeaway at the restaurant?
To ensure a contact-free experience, we are not able to accept payments at the restaurant. Please visit our Click & Collect page to place an order and pay online. We apologise for any inconvenience this might cause.

Can I use a voucher or gift card to pay for my takeaway/Click & Collect order?
Unfortunately we’re not able to accept vouchers through Click & Collect at the moment. However, we’re working hard to offer a solution as soon as possible.

What payment methods do you accept in restaurant?
In order to reduce contact in restaurant, we are encouraging Pay At Table – a payment function that allows you to pay using your own device. We also offer contactless card payments. However, if none of the contactless options work, we are also accepting cash payments.

I have a gift card/ voucher that expired during lockdown. What can I do?
At the moment we’re extending all gift/card voucher validity to 31st December, however if you fear you won’t be able to visit us before that, please contact our Guest Services team and we will look to extend the validity. The other terms and conditions apply.

How has the government’s VAT cut impacted your prices?
Following the government’s VAT cut, there is a reduction in prices on the menu and as a result of the changes, our menu now includes items with a range of VAT rates.