We are reopening our restaurants with team and guest safety in mind

Welcome back (again!) to your Frankie & Benny’s. We’ve been working hard on our reopening plans, with team and guest safety at the heart. Find out more about how we’re keeping you safe and adapting to the local regulations below.

Bookings are now open for our restaurants in England, from the 17th May, and in Scotland, from the 26th April.

We have now opened many of our restaurants in England for outdoor dining and have many more open for Click & Collect and delivery. If you do not see your nearest restaurant listed, it remains temporarily closed for now.

Outdoor Dining

The following sites are now open for outdoor dining for groups of up to 6, or two households. Please note that you must wear a mask when not seated at your table.

Delivery and Click & Collect services are also available from these restaurants.

Kirkstall
Bury – The Rock
Wembley
Ashton Moss
Birmingham - Plaza
Sheffield Arena
Birmingham – The Fort
Stoke - Trentham Gardens
Street - Clarks Village
Basildon - Festival Park
Kings Lynn
Leicester - Highcross
Leicester
Aintree
Liverpool Edge Lane
Northampton - Riverside
Norwich - Riverside
Peterborough
Peterborough - Pavilions West
Plymouth
Portsmouth - Gunwharf Quay
Rotherham
Stevenage
Birmingham - Great Park
Swindon
Thanet
Trafford Centre
Trowbridge
Cribbs Causeway
Ashford
Cheshire Oaks
Colchester
Dudley
Exeter - Marsh Barton
Fareham
Gillingham - Hempstead Valley
Greenwich
Lincoln
Denton
Oldham
Warrington - Burtonwood
Doncaster

Please note that we will not be taking bookings. If the weather is bad, we may have to close restaurants - please get in touch with your local branch if you are unsure!

Delivery and Click & Collect only

Please note that you must wear a mask when collecting your Click & Collect orders.

England

Castleford
York - Clifton Moor
Giltbrook
Ipswich - Nacton Road
Taplow
Bromborough
Romford
Great Yarmouth
Eldon Square Newcastle
Bury St Edmund
Bournemouth West Central
Merryhill
Stockton On Tees
Watford
Croydon
Tamworth
Derby - Pride Park
Nottingham
Aspects
Feltham
Kettering
Maidstone
Surrey Quays
Chesterfield
Stoke - Festival Park
Rochester
Blackpool
Tunbridge Wells
Eastleigh

Wales

Merthyr Tydfil
Bridgend
Chester - Broughton Park
Carmarthen

Northern Ireland

Belfast - Victoria Square

Scotland

Dunfermline
Falkirk
Ocean Terminal
Fort Kinnaird
Glasgow Fort
Inverness
Livingston
Dundee Overgate
Hamilton
Glasgow - Springfield Quay
Aberdeen - Union Square

Safety Info and Regulations

England

From 12th April:
Selected restaurants are open for outdoor dining, for groups of up to six people from different households, or any total number from up to two households.

Please note that you must wear a mask when not seated at your table.

From 17th May:
All of our restaurants will be open for indoor dining, for groups of up to six people from different households, or any total number from up to two households.

Scotland

From 26th April:
Selected restaurants are open for outdoor dining with alcohol permitted, and for indoor dining until 8pm, with no alcohol served. Up to four people from two different households may meet.

From 17th May:
Restaurants are open until 8pm indoors, with alcohol permitted. Guests will be given two-hour slots to dine.

Here's what we're doing to look after teams and guests

Please bring a face covering

Please note that all guests who are not exempt will need to wear a face covering when visiting our restaurants, except when seated at a table to eat or drink. More information can be found here.

Frequently Asked Questions

 
RESTAURANTS

Which locations are closing?
Regrettably, due to impact of Covid-19, we’ve had to permanently close some of our restaurants. The locations which are reopening can be found at the top of this page, we hope to see you there.

What is happening with furniture/fittings etc within the closed locations? Can I have/buy it?
Unfortunately it’s not possible to purchase items from closed locations.

What happens to teams in restaurants that are closing, what are you doing to look after them?
To support employees alongside redeployment opportunities we are offering outplacement support, ranging from additional skills with interviewing techniques, CV writing and support with personal job search advice. We have also upweighted the Employee Assistance Programme covering wellbeing services ranging from family issues, stress & anxiety to financial and legal advice.

 

CUSTOMER EXPERIENCE

Why has my email not been responded to?
During lockdown the majority of our teams were on furlough. We apologise for the delay in our response as our Guest Services team works through the backlog.

 

SAFETY

Could I catch the virus through your food?
As per the latest government advice, the virus cannot be spread through food or packaging.

How can I trust that your restaurants are following the latest government guidance and adhering to the safety measures?
Please be assured we will continue to update our safety measures according to latest Government’s guidelines. The measures in place have been thoroughly tested by our teams and health & safety departments.

Why are your teams not wearing masks and gloves when preparing food and serving?
Under government guidelines, masks are advised only when social distancing is not possible. We have implemented strict measures which ensure our teams are able to social distance safely. We are, however, providing PPE for necessary tasks. Instead of using gloves, which can lead to poor practices, our teams are washing their hands and sanitizing frequently.

 

MENU

Why is your menu shorter? Why can’t I find my favourite dish?
As we reopen, we are offering a simplified menu allowing social distancing measures and reducing pressure on our teams. But don’t worry, we’ve made sure to keep our favourites! If yours didn’t make the cut, let us know on social media so we can take into account when full menu is back.

 

PAYMENT OPTIONS

Can I call and order a takeaway?
As we get to grips with the new processes, we are not able to take orders on the phone to limit contact points between teams. Please visit our Click & Collect page to place an order online. We apologise for any inconvenience this might cause.

Can I pay for my takeaway at the restaurant?
To ensure a contact-free experience, we are not able to accept payments at the restaurant. Please visit our Click & Collect page to place an order and pay online. We apologise for any inconvenience this might cause.

Can I use a voucher or gift card to pay for my takeaway/Click & Collect order?
Unfortunately we’re not able to accept vouchers through Click & Collect at the moment. However, we’re working hard to offer a solution as soon as possible.

What payment methods do you accept in restaurant?
In order to reduce contact in restaurant, we are encouraging Pay At Table – a payment function that allows you to pay using your own device. We also offer contactless card payments. However, if none of the contactless options work, we are also accepting cash payments.

I have a gift card/ voucher that expired during lockdown. What can I do?
At the moment we’re extending all gift/card voucher validity to 31st December, however if you fear you won’t be able to visit us before that, please contact our Guest Services team and we will look to extend the validity. The other terms and conditions apply.

How has the government’s VAT cut impacted your prices?
Following the government’s VAT cut, there is a reduction in prices on the menu and as a result of the changes, our menu now includes items with a range of VAT rates.

We are reopening our restaurants with team and guest safety in mind

Welcome back (again!) to your Frankie & Benny’s. We’ve been working hard on our reopening plans, with team and guest safety at the heart. Find out more about how we’re keeping you safe and adapting to the local regulations below.

Bookings are now open for our restaurants in England, from the 17th May, and in Scotland, from the 26th April.

We have now opened many of our restaurants in England for outdoor dining and have many more open for Click & Collect and delivery. If you do not see your nearest restaurant listed, it remains temporarily closed for now.

Outdoor Dining

The following sites are now open for outdoor dining for groups of up to 6, or two households. Please note that you must wear a mask when not seated at your table.

Delivery and Click & Collect services are also available from these restaurants.

Kirkstall
Bury – The Rock
Wembley
Ashton Moss
Birmingham - Plaza
Sheffield Arena
Birmingham – The Fort
Stoke - Trentham Gardens
Street - Clarks Village
Basildon - Festival Park
Kings Lynn
Leicester - Highcross
Leicester
Aintree
Liverpool Edge Lane
Northampton - Riverside
Norwich - Riverside
Peterborough
Peterborough - Pavilions West
Plymouth
Portsmouth - Gunwharf Quay
Rotherham
Stevenage
Birmingham - Great Park
Swindon
Thanet
Trafford Centre
Trowbridge
Cribbs Causeway
Ashford
Cheshire Oaks
Colchester
Dudley
Exeter - Marsh Barton
Fareham
Gillingham - Hempstead Valley
Greenwich
Lincoln
Denton
Oldham
Warrington - Burtonwood
Doncaster

Please note that we will not be taking bookings. If the weather is bad, we may have to close restaurants - please get in touch with your local branch if you are unsure!

Delivery and Click & Collect only

Please note that you must wear a mask when collecting your Click & Collect orders.

England

Castleford
York - Clifton Moor
Giltbrook
Ipswich - Nacton Road
Taplow
Bromborough
Romford
Great Yarmouth
Eldon Square Newcastle
Bury St Edmund
Bournemouth West Central
Merryhill
Stockton On Tees
Watford
Croydon
Tamworth
Derby - Pride Park
Nottingham
Aspects
Feltham
Kettering
Maidstone
Surrey Quays
Chesterfield
Stoke - Festival Park
Rochester
Blackpool
Tunbridge Wells
Eastleigh

Wales

Merthyr Tydfil
Bridgend
Chester - Broughton Park
Carmarthen

Northern Ireland

Belfast - Victoria Square

Scotland

Dunfermline
Falkirk
Ocean Terminal
Fort Kinnaird
Glasgow Fort
Inverness
Livingston
Dundee Overgate
Hamilton
Glasgow - Springfield Quay
Aberdeen - Union Square

Safety Info and Regulations

England

From 12th April:
Selected restaurants are open for outdoor dining, for groups of up to six people from different households, or any total number from up to two households.

Please note that you must wear a mask when not seated at your table.

From 17th May:
All of our restaurants will be open for indoor dining, for groups of up to six people from different households, or any total number from up to two households.

Scotland

From 26th April:
Selected restaurants are open for outdoor dining with alcohol permitted, and for indoor dining until 8pm, with no alcohol served. Up to four people from two different households may meet.

From 17th May:
Restaurants are open until 8pm indoors, with alcohol permitted. Guests will be given two-hour slots to dine.

Here's what we're doing to look after teams and guests

New menu

As we reopen, we are offering a simplified menu allowing social distancing measures and reducing pressure on our teams. But don’t worry, we’ve made sure to keep our favourites! If yours didn’t make the cut, let us know on social media so we can bear this in mind for the next stage. See menu.

Please bring a face covering

Please note that all guests who are not exempt will need to wear a face covering when visiting our restaurants, except when seated at a table to eat or drink. More information can be found here.

Frequently Asked Questions

 
RESTAURANTS

Which locations are closing?
Regrettably, due to impact of Covid-19, we’ve had to permanently close some of our restaurants. The locations which are reopening can be found at the top of this page, we hope to see you there.

What is happening with furniture/fittings etc within the closed locations? Can I have/buy it?
Unfortunately it’s not possible to purchase items from closed locations.

What happens to teams in restaurants that are closing, what are you doing to look after them?
To support employees alongside redeployment opportunities we are offering outplacement support, ranging from additional skills with interviewing techniques, CV writing and support with personal job search advice. We have also upweighted the Employee Assistance Programme covering wellbeing services ranging from family issues, stress & anxiety to financial and legal advice.

 

CUSTOMER EXPERIENCE

Why has my email not been responded to?
During lockdown the majority of our teams were on furlough. We apologise for the delay in our response as our Guest Services team works through the backlog.

 

SAFETY

Could I catch the virus through your food?
As per the latest government advice, the virus cannot be spread through food or packaging.

How can I trust that your restaurants are following the latest government guidance and adhering to the safety measures?
Please be assured we will continue to update our safety measures according to latest Government’s guidelines. The measures in place have been thoroughly tested by our teams and health & safety departments.

Why are your teams not wearing masks and gloves when preparing food and serving?
Under government guidelines, masks are advised only when social distancing is not possible. We have implemented strict measures which ensure our teams are able to social distance safely. We are, however, providing PPE for necessary tasks. Instead of using gloves, which can lead to poor practices, our teams are washing their hands and sanitizing frequently.

 

MENU

Why is your menu shorter? Why can’t I find my favourite dish?
As we reopen, we are offering a simplified menu allowing social distancing measures and reducing pressure on our teams. But don’t worry, we’ve made sure to keep our favourites! If yours didn’t make the cut, let us know on social media so we can take into account when full menu is back.

 

PAYMENT OPTIONS

Can I call and order a takeaway?
As we get to grips with the new processes, we are not able to take orders on the phone to limit contact points between teams. Please visit our Click & Collect page to place an order online. We apologise for any inconvenience this might cause.

Can I pay for my takeaway at the restaurant?
To ensure a contact-free experience, we are not able to accept payments at the restaurant. Please visit our Click & Collect page to place an order and pay online. We apologise for any inconvenience this might cause.

Can I use a voucher or gift card to pay for my takeaway/Click & Collect order?
Unfortunately we’re not able to accept vouchers through Click & Collect at the moment. However, we’re working hard to offer a solution as soon as possible.

What payment methods do you accept in restaurant?
In order to reduce contact in restaurant, we are encouraging Pay At Table – a payment function that allows you to pay using your own device. We also offer contactless card payments. However, if none of the contactless options work, we are also accepting cash payments.

I have a gift card/ voucher that expired during lockdown. What can I do?
At the moment we’re extending all gift/card voucher validity to 31st December, however if you fear you won’t be able to visit us before that, please contact our Guest Services team and we will look to extend the validity. The other terms and conditions apply.

How has the government’s VAT cut impacted your prices?
Following the government’s VAT cut, there is a reduction in prices on the menu and as a result of the changes, our menu now includes items with a range of VAT rates.