We are reopening our restaurants with team and guest safety in mind

Welcome back to your Frankie & Benny’s. We’ve been working hard on our reopening plans, with team and guest safety at the heart, and most of our restaurants have now reopened. Find out more about how we’re keeping you safe and adapting to the local regulations below.

As of Wednesday 2nd December, the below restaurants in England will be located in Tier 2:
In line with government restrictions, we are only able to take bookings and seat tables of single households or support bubbles

Peterborough - Pavilions West
Wembley
Peterborough
Street - Clarks Village
Warrington - Burtonwood
Exeter - Marsh Barton
York - Clifton Moor
Harlow - Watergarden
Ipswich - Nacton Road
Fareham
Taplow
Portsmouth - Gunwharf Quay
Trowbridge
Bromborough
Romford
Northampton - Riverside
Great Yarmouth
Greenwich - Retail Park
Bury St Edmund
Bournemouth West Central
Liverpool Edge Lane
Oxford
Norwich - Riverside
Orpington
Kings Lynn
Watford
Croydon
Plymouth
Feltham
Kettering
Surrey Quays
Basildon - Festival Park
Stevenage
Aintree
Swindon
Colchester
Cheshire Oaks
Eastleigh

 

As of Wednesday 2nd December, the below restaurants in England will be located in Tier 3 and will remain open for delivery or Click & Collect only:

Bristol - Cabot Circus
Trafford Centre
Ashton Moss
Birmingham - The Fort
Metrocentre
Castleford
Bury - The Rock
Giltbrook
Oldham
Leeds - White Rose
Doncaster
Leicester - Highcross
Lenton
Gillingham - Hempstead Valley
Dudley
Rotherham
Denton
Eldon Square Newcastle
Merryhill
Lincoln
Stockton On Tees
Leicester
Tamworth
Derby - Pride Park
Nottingham
Aspects
Maidstone
Chesterfield
Stoke - Festival Park
Sheffield Arena
Kirkstall
Rochester
Blackpool
Thanet
Cribbs Causeway
Tunbridge Wells
Birmingham - Great Park
Ashford

The below restaurants are located in England and are staying open for takeaway from Thursday 5th November onwards:
In line with current government guidelines, please be aware that you must wear a face covering when coming to collect an order (unless exempt).
Our opening hours may have changed, make sure you check these on your local restaurant’s page before visiting.

Ashford
Ashton Moss
Aspects
Basildon Festival Park
Birmingham Great Park
Blackpool
Bristol Cribbs Causeway
Bury St Edmund
Castleford
Cheshire Oaks
Chesterfield
Colchester
Croydon
Denton
Derby Pride Park
Dudley
Eastleigh
Exeter Marsh Barton
Fareham
Feltham
Gillingham Hempstead Valley
Great Yarmouth
Greenwich Retail Park
Ipswich Nacton Road
Kettering
Kings Lynn
Leicester Highcross
Lincoln
Liverpool Edge Lane
Maidstone
Manchester Trafford Centre
Merryhill
Newcastle Eldon Square
Northampton Riverside
Norwich Riverside
Nottingham
Oldham
Peterborough
Peterborough Pavilions West
Plymouth
Portsmouth Gunwharf Quay
Rochester
Rotherham
Stevenage
Stockton On Tees
Stoke Festival Park
Surrey Quays
Swindon
Tamworth
Taplow
Thanet
Trowbridge
Tunbridge Wells
Warrington Burtonwood
Watford
York Clifton Moor

 

The below restaurants are located in England and are temporarily closing from Thursday 5th November onwards:

Aintree
Birmingham Plaza
Birmingham The Fort
Bournemouth West Central
Bristol Cabot Circus
Bromborough
Bury The Rock
Clarks Village
Doncaster
Gateshead Metrocentre
Giltbrook
Harlow Watergarden
Kirkstall
Leeds White Rose
Leeds
Leicester
Lenton
Manchester Printworks
Orpington
Oxford
Romford
Sheffield Arena
Sheffield Meadowhall
Spalding
Stoke Trentham Gardens
Wembley

The below restaurants are located in Scotland, in a level 4 area, and will be open for takeaway and Click & Collect only:

Glasgow Braehead
Glasgow Springfield Quay
Glasgow Fort
Hamilton
Livingston

The below restaurants are located in Scotland, in a level 3 area:

In line with current government guidelines preventing more than 2 households mixing in hospitality, please be aware that:
_ we may require ID from every member of a group to ensure that the addresses are linked to 2 households only
_ we reserve the right to refuse entry to anyone unable to provide an ID or presenting an ID with an address that doesn’t match the two main addresses from the rest of the group’s
_ our maximum capacity is limited to 6 people per table
_ we are unable to serve alcohol
_ you must wear a face covering when walking around our restaurant unless exempt, even when simply coming to collect an order
Our opening hours may have changed, make sure you check these on your local restaurant’s page before visiting.

Dundee
Falkirk
Fort Kinnaird
Glasgow Braehead
Glasgow Fort
Glasgow Springfield Quays
Hamilton
Livingston
Ocean Terminal
Dunfermline

 

The below restaurants are located in Scotland, in a level 2 area:

In line with current government guidelines preventing more than 2 households mixing in hospitality, please be aware that:
_ we may require ID from every member of a group to ensure that the addresses are linked to 2 households only
_ we reserve the right to refuse entry to anyone unable to provide an ID or presenting an ID with an address that doesn’t match the two main addresses from the rest of the group’s
_ our maximum capacity is limited to 6 people per table
_ alcohol can only be sold with the purchase of a main meal
_ you must wear a face covering when walking around our restaurant unless exempt, even when simply coming to collect an order
Our opening hours may have changed, make sure you check these on your local restaurant’s page before visiting.

Aberdeen
Aberdeen Union Square

 

The below restaurants are located in Scotland, in a level 1 area:

In line with current government guidelines preventing more than 2 households indoors, please be aware that our opening hours may have changed, make sure you check these on your local restaurant’s page before visiting.
And don’t forget you must wear a face covering when visiting us unless exempt.

Inverness

The below restaurants are located in Wales:

In line with current government guidelines, please be aware that groups of more than 4 people (not including children under 11) are not permitted to gather in hospitality.

Please also be aware that our opening hours may have changed, make sure you check these on your local restaurant’s page before visiting.

And don’t forget you must wear a face covering when not seated, unless exempt.

Bridgend
Cardiff St Davids
Carmarthen
Chester Broughton
Merthyr Tydfil
Nantgarw

 

The below restaurants are located in Northern Ireland:

In line with current government guidelines, please be aware that:
_ we are only open for Click & Collect and Delivery
_ you must wear a face covering when coming to collect an order
Our opening hours may have changed, make sure you check these on your local restaurant’s page before visiting.

Belfast
Belfast Boucher Place

Here's what we're doing to look after teams and guests

New menu

As we reopen, we are offering a simplified menu allowing social distancing measures and reducing pressure on our teams. But don’t worry, we’ve made sure to keep our favourites! If yours didn’t make the cut, let us know on social media so we can bear this in mind for the next stage. See menu.

Opening hours

Please note that we are operating reduced hours to allow for thorough cleaning of our restaurants. Please check your local restaurant page for the latest information.

Please bring a face covering

Please note that from 24th September all guests who are not exempt will need to wear a face covering when visiting our restaurants, except when seated at a table to eat or drink. More information can be found here.

Frequently Asked Questions

 
RESTAURANTS

Which locations are closing?
Regrettably, due to impact of Covid-19, we’ve had to permanently close some of our restaurants. The locations which are reopening can be found at the top of this page, we hope to see you there.

What is happening with furniture/fittings etc within the closed locations? Can I have/buy it?
Unfortunately it’s not possible to purchase items from closed locations.

What happens to teams in restaurants that are closing, what are you doing to look after them?
To support employees alongside redeployment opportunities we are offering outplacement support, ranging from additional skills with interviewing techniques, CV writing and support with personal job search advice. We have also upweighted the Employee Assistance Programme covering wellbeing services ranging from family issues, stress & anxiety to financial and legal advice.

 

CUSTOMER EXPERIENCE

Why has my email not been responded to?
During lockdown the majority of our teams were on furlough. We apologise for the delay in our response as our Guest Services team works through the backlog.

 

SAFETY

Could I catch the virus through your food?
As per the latest government advice, the virus cannot be spread through food or packaging.

How can I trust that your restaurants are following the latest government guidance and adhering to the safety measures?
Please be assured we will continue to update our safety measures according to latest Government’s guidelines. The measures in place have been thoroughly tested by our teams and health & safety departments.

Why are your teams not wearing masks and gloves when preparing food and serving?
Under government guidelines, masks are advised only when social distancing is not possible. We have implemented strict measures which ensure our teams are able to social distance safely. We are, however, providing PPE for necessary tasks. Instead of using gloves, which can lead to poor practices, our teams are washing their hands and sanitizing frequently.

 

MENU

Why is your menu shorter? Why can’t I find my favourite dish?
As we reopen, we are offering a simplified menu allowing social distancing measures and reducing pressure on our teams. But don’t worry, we’ve made sure to keep our favourites! If yours didn’t make the cut, let us know on social media so we can take into account when full menu is back.

 

PAYMENT OPTIONS

Can I call and order a takeaway?
As we get to grips with the new processes, we are not able to take orders on the phone to limit contact points between teams. Please visit our Click & Collect page to place an order online. We apologise for any inconvenience this might cause.

Can I pay for my takeaway at the restaurant?
To ensure a contact-free experience, we are not able to accept payments at the restaurant. Please visit our Click & Collect page to place an order and pay online. We apologise for any inconvenience this might cause.

Can I use a voucher or gift card to pay for my takeaway/Click & Collect order?
Unfortunately we’re not able to accept vouchers through Click & Collect at the moment. However, we’re working hard to offer a solution as soon as possible.

What payment methods do you accept in restaurant?
In order to reduce contact in restaurant, we are encouraging Pay At Table – a payment function that allows you to pay using your own device. We also offer contactless card payments. However, if none of the contactless options work, we are also accepting cash payments.

I have a gift card/ voucher that expired during lockdown. What can I do?
At the moment we’re extending all gift/card voucher validity to 31st December, however if you fear you won’t be able to visit us before that, please contact our Guest Services team and we will look to extend the validity. The other terms and conditions apply.

How has the government’s VAT cut impacted your prices?
Following the government’s VAT cut, there is a reduction in prices on the menu and as a result of the changes, our menu now includes items with a range of VAT rates.

We are reopening our restaurants with team and guest safety in mind

Welcome back to your Frankie & Benny’s. We’ve been working hard on our reopening plans, with team and guest safety at the heart, and most of our restaurants have now reopened. Find out more about how we’re keeping you safe and adapting to the local regulations below.

As of Wednesday 2nd December, the below restaurants in England will be located in Tier 2:
In line with government restrictions, we are only able to take bookings and seat tables of single households or support bubbles

Peterborough - Pavilions West
Wembley
Peterborough
Street - Clarks Village
Warrington - Burtonwood
Exeter - Marsh Barton
York - Clifton Moor
Harlow - Watergarden
Ipswich - Nacton Road
Fareham
Taplow
Portsmouth - Gunwharf Quay
Trowbridge
Bromborough
Romford
Northampton - Riverside
Great Yarmouth
Greenwich - Retail Park
Bury St Edmund
Bournemouth West Central
Liverpool Edge Lane
Oxford
Norwich - Riverside
Orpington
Kings Lynn
Watford
Croydon
Plymouth
Feltham
Kettering
Surrey Quays
Basildon - Festival Park
Stevenage
Aintree
Swindon
Colchester
Cheshire Oaks
Eastleigh

 

As of Wednesday 2nd December, the below restaurants in England will be located in Tier 3 and will remain open for delivery or Click & Collect only:

Bristol - Cabot Circus
Trafford Centre
Ashton Moss
Birmingham - The Fort
Metrocentre
Castleford
Bury - The Rock
Giltbrook
Oldham
Leeds - White Rose
Doncaster
Leicester - Highcross
Lenton
Gillingham - Hempstead Valley
Dudley
Rotherham
Denton
Eldon Square Newcastle
Merryhill
Lincoln
Stockton On Tees
Leicester
Tamworth
Derby - Pride Park
Nottingham
Aspects
Maidstone
Chesterfield
Stoke - Festival Park
Sheffield Arena
Kirkstall
Rochester
Blackpool
Thanet
Cribbs Causeway
Tunbridge Wells
Birmingham - Great Park
Ashford

The below restaurants are located in England and are staying open for takeaway from Thursday 5th November onwards:
In line with current government guidelines, please be aware that you must wear a face covering when coming to collect an order (unless exempt).
Our opening hours may have changed, make sure you check these on your local restaurant’s page before visiting.

Ashford
Ashton Moss
Aspects
Basildon Festival Park
Birmingham Great Park
Blackpool
Bristol Cribbs Causeway
Bury St Edmund
Castleford
Cheshire Oaks
Chesterfield
Colchester
Croydon
Denton
Derby Pride Park
Dudley
Eastleigh
Exeter Marsh Barton
Fareham
Feltham
Gillingham Hempstead Valley
Great Yarmouth
Greenwich Retail Park
Ipswich Nacton Road
Kettering
Kings Lynn
Leicester Highcross
Lincoln
Liverpool Edge Lane
Maidstone
Manchester Trafford Centre
Merryhill
Newcastle Eldon Square
Northampton Riverside
Norwich Riverside
Nottingham
Oldham
Peterborough
Peterborough Pavilions West
Plymouth
Portsmouth Gunwharf Quay
Rochester
Rotherham
Stevenage
Stockton On Tees
Stoke Festival Park
Surrey Quays
Swindon
Tamworth
Taplow
Thanet
Trowbridge
Tunbridge Wells
Warrington Burtonwood
Watford
York Clifton Moor

 

The below restaurants are located in England and are temporarily closing from Thursday 5th November onwards:

Aintree
Birmingham Plaza
Birmingham The Fort
Bournemouth West Central
Bristol Cabot Circus
Bromborough
Bury The Rock
Clarks Village
Doncaster
Gateshead Metrocentre
Giltbrook
Harlow Watergarden
Kirkstall
Leeds White Rose
Leeds
Leicester
Lenton
Manchester Printworks
Orpington
Oxford
Romford
Sheffield Arena
Sheffield Meadowhall
Spalding
Stoke Trentham Gardens
Wembley

The below restaurants are located in Scotland, in a level 4 area, and will be open for takeaway and Click & Collect only:

Glasgow Braehead
Glasgow Springfield Quay
Glasgow Fort
Hamilton
Livingston

The below restaurants are located in Scotland, in a level 3 area:

In line with current government guidelines preventing more than 2 households mixing in hospitality, please be aware that:
_ we may require ID from every member of a group to ensure that the addresses are linked to 2 households only
_ we reserve the right to refuse entry to anyone unable to provide an ID or presenting an ID with an address that doesn’t match the two main addresses from the rest of the group’s
_ our maximum capacity is limited to 6 people per table
_ we are unable to serve alcohol
_ you must wear a face covering when walking around our restaurant unless exempt, even when simply coming to collect an order
Our opening hours may have changed, make sure you check these on your local restaurant’s page before visiting.

Dundee
Falkirk
Fort Kinnaird
Glasgow Braehead
Glasgow Fort
Glasgow Springfield Quays
Hamilton
Livingston
Ocean Terminal
Dunfermline

 

The below restaurants are located in Scotland, in a level 2 area:

In line with current government guidelines preventing more than 2 households mixing in hospitality, please be aware that:
_ we may require ID from every member of a group to ensure that the addresses are linked to 2 households only
_ we reserve the right to refuse entry to anyone unable to provide an ID or presenting an ID with an address that doesn’t match the two main addresses from the rest of the group’s
_ our maximum capacity is limited to 6 people per table
_ alcohol can only be sold with the purchase of a main meal
_ you must wear a face covering when walking around our restaurant unless exempt, even when simply coming to collect an order
Our opening hours may have changed, make sure you check these on your local restaurant’s page before visiting.

Aberdeen
Aberdeen Union Square

 

The below restaurants are located in Scotland, in a level 1 area:

In line with current government guidelines preventing more than 2 households indoors, please be aware that our opening hours may have changed, make sure you check these on your local restaurant’s page before visiting.
And don’t forget you must wear a face covering when visiting us unless exempt.

Inverness

The below restaurants are located in Wales:

In line with current government guidelines, please be aware that groups of more than 4 people (not including children under 11) are not permitted to gather in hospitality.

Please also be aware that our opening hours may have changed, make sure you check these on your local restaurant’s page before visiting.

And don’t forget you must wear a face covering when not seated, unless exempt.

Bridgend
Cardiff St Davids
Carmarthen
Chester Broughton
Merthyr Tydfil
Nantgarw

 

The below restaurants are located in Northern Ireland:

In line with current government guidelines, please be aware that:
_ we are only open for Click & Collect and Delivery
_ you must wear a face covering when coming to collect an order
Our opening hours may have changed, make sure you check these on your local restaurant’s page before visiting.

Belfast
Belfast Boucher Place

Here's what we're doing to look after teams and guests

New menu

As we reopen, we are offering a simplified menu allowing social distancing measures and reducing pressure on our teams. But don’t worry, we’ve made sure to keep our favourites! If yours didn’t make the cut, let us know on social media so we can bear this in mind for the next stage. See menu.

Opening hours

Please note that we are operating reduced hours to allow for thorough cleaning of our restaurants. Please check your local restaurant page for the latest information.

Please bring a face covering

Please note that from 24th September all guests who are not exempt will need to wear a face covering when visiting our restaurants, except when seated at a table to eat or drink. More information can be found here.

Frequently Asked Questions

 
RESTAURANTS

Which locations are closing?
Regrettably, due to impact of Covid-19, we’ve had to permanently close some of our restaurants. The locations which are reopening can be found at the top of this page, we hope to see you there.

What is happening with furniture/fittings etc within the closed locations? Can I have/buy it?
Unfortunately it’s not possible to purchase items from closed locations.

What happens to teams in restaurants that are closing, what are you doing to look after them?
To support employees alongside redeployment opportunities we are offering outplacement support, ranging from additional skills with interviewing techniques, CV writing and support with personal job search advice. We have also upweighted the Employee Assistance Programme covering wellbeing services ranging from family issues, stress & anxiety to financial and legal advice.

 

CUSTOMER EXPERIENCE

Why has my email not been responded to?
During lockdown the majority of our teams were on furlough. We apologise for the delay in our response as our Guest Services team works through the backlog.

 

SAFETY

Could I catch the virus through your food?
As per the latest government advice, the virus cannot be spread through food or packaging.

How can I trust that your restaurants are following the latest government guidance and adhering to the safety measures?
Please be assured we will continue to update our safety measures according to latest Government’s guidelines. The measures in place have been thoroughly tested by our teams and health & safety departments.

Why are your teams not wearing masks and gloves when preparing food and serving?
Under government guidelines, masks are advised only when social distancing is not possible. We have implemented strict measures which ensure our teams are able to social distance safely. We are, however, providing PPE for necessary tasks. Instead of using gloves, which can lead to poor practices, our teams are washing their hands and sanitizing frequently.

 

MENU

Why is your menu shorter? Why can’t I find my favourite dish?
As we reopen, we are offering a simplified menu allowing social distancing measures and reducing pressure on our teams. But don’t worry, we’ve made sure to keep our favourites! If yours didn’t make the cut, let us know on social media so we can take into account when full menu is back.

 

PAYMENT OPTIONS

Can I call and order a takeaway?
As we get to grips with the new processes, we are not able to take orders on the phone to limit contact points between teams. Please visit our Click & Collect page to place an order online. We apologise for any inconvenience this might cause.

Can I pay for my takeaway at the restaurant?
To ensure a contact-free experience, we are not able to accept payments at the restaurant. Please visit our Click & Collect page to place an order and pay online. We apologise for any inconvenience this might cause.

Can I use a voucher or gift card to pay for my takeaway/Click & Collect order?
Unfortunately we’re not able to accept vouchers through Click & Collect at the moment. However, we’re working hard to offer a solution as soon as possible.

What payment methods do you accept in restaurant?
In order to reduce contact in restaurant, we are encouraging Pay At Table – a payment function that allows you to pay using your own device. We also offer contactless card payments. However, if none of the contactless options work, we are also accepting cash payments.

I have a gift card/ voucher that expired during lockdown. What can I do?
At the moment we’re extending all gift/card voucher validity to 31st December, however if you fear you won’t be able to visit us before that, please contact our Guest Services team and we will look to extend the validity. The other terms and conditions apply.

How has the government’s VAT cut impacted your prices?
Following the government’s VAT cut, there is a reduction in prices on the menu and as a result of the changes, our menu now includes items with a range of VAT rates.