Terms & Conditions

Pay My Bill is designed to allow you to pay your Frankie & Benny’s bill electronically, using your smartphone or other compatible mobile device, at participating restaurants. To access Pay My Bill, you will need to either:

• download the Frankie & Benny’s App (the “F&B App”) from the Apple App Store (for iOS devices) or Google Play (for Android devices). Note that the F&B App provides services based on your location; if you wish to switch off location services, please change your settings on your device

or

• connect to the Pay My Bill functionality via the Frankie & Benny’s website at: https://www.frankieandbennys.com (the “F&B Website”).

Order and Pay is designed to allow you to order your food and beverages and/or pay your bill electronically, using a web-based service accessible using your smartphone or other compatible mobile device, at participating restaurants. To access Order and Pay, you will need to scan the QR code located on your table in the participating restaurant, which will connect you to the relevant Frankie & Benny’s webpage. Once you have confirmed your Frankie & Benny’s location and table number, and set a pin to protect your tab, you can proceed to order items and/or pay your bill through the Order and Pay service.

We may offer a choice of ways of paying via Pay My Bill and Order and Pay, including using third party online payment services (e.g. PayPal, Apple Pay, Google Pay …). Use of third party online payment services will be subject to their terms and conditions and privacy policy. When you pay using Pay My Bill, you will be emailed a receipt. When you pay using Order and Pay, a receipt can be emailed to you at your request. You can also ask for a hard copy receipt from your F&B team member in the restaurant.

Pay My Bill and/or Order and Pay may not support discounts and promotions. If you have any discounts or promotions you would like to use, please inform your F&B team member before you pay via Pay My Bill or Order and Pay, so that they can be applied to your bill.

1. Pay My Bill service: In order to pay your Frankie & Benny’s bill using Pay My Bill, where this service is available, you will need to input a valid email address and your credit or debit card details.

2. Order and Pay service: Where this service is available, prior to ordering any items or otherwise accessing your bill, we will ask you to set a pin (to help keep your tab private) and provide an email address solely for the purpose of enabling you to reset your pin (in case you forget it). Where you use this service to pay your bill, we will ask you to provide your email address, your debit card and other details (such as your postcode) for payment.

3. For both the Pay My Bill and Order and Pay services, payment processing services are provided by Braintree, a division of PayPal (Europe) S.a.r.l. et Cie, SCA (“Braintree”), which will involve Braintree transferring your data to Braintree’s servers located within the United States in accordance with applicable data protection laws. The application will transfer payment details directly from Braintree to the operator’s point of sale system. By inputting your email (where required) and payment card details, you are consenting to the use of such details by Braintree, the operator and us for the purpose of paying your bill and processing your payment.

4. We will not store your card details on our system. Your personal and card details will be securely stored by Braintree and used only for the purpose of administering payment, verification of transactions, refunds and ease of use in future transactions using the service. However, your CSC/CVV number will not be stored and must be entered each time you use a card for authentication. Where appropriate, we will also share your email address with Zonal Retail Data Systems Limited and will generate and send you an electronic receipt on our behalf, following bill payment.

5. Email Updates and Promotional offers: If you have signed up to receiving our email communications and promotional offers, we will use the data we collect to send you updates and information on our promotional offers for our restaurants, from time to time. These may include joint offers with our business partners. The way we collect and use your data is set out fully in our Privacy Notice which can be obtained from our website at www.frankieandbennys.com . If you no longer want to receive promotional offers from us, you can simply unsubscribe using the link on our email or notify us by writing to: [email protected]

While we will try to make Pay My Bill and/or Order and Pay available to you via the F&B App and/or the F&B Website (the “App & Website”), Pay My Bill and/or Order and Pay may not be available at all restaurants. Pay My Bill and Order and Pay are for your own personal use only, at your own risk, and must not be used for commercial purposes. We will not be liable for any unavailability or malfunction of Pay My Bill or Order and Pay, any connection problems or any other failure or inability to access or use the App & Website, or a third party online payment service via Pay My Bill or Order and Pay. We also reserve the right to refuse the use of Pay My Bill and/or Order and Pay to pay a bill, if we have reason to suspect fraud, misconduct or unauthorised or inappropriate use.

Where Pay My Bill, Order and Pay, the App & Website or the third party online payment service are not available, or their use is refused, you will still be liable to pay for your bill using another acceptable means of payment.

In any case, we will not be liable for any indirect, incidental or consequential damages or any financial loss, loss of income, data or other information or loss of reputation as a result of the use of, or inability to use, Pay My Bill, Order and Pay or the App & Website. Nothing in these terms shall limit or exclude our liability for death or personal injury caused by our negligence, for fraud or any other liability that cannot be excluded or limited by English law.

For some of our restaurants we can only reserve a table for groups larger than 6 people, when the booking has been secured with your credit card details. We will only ever charge your credit card in line with our table cancellation policy, which will be presented to you upon making the relevant booking. Payment processing services are provided by Adyen N.V… By inputting your email (where required) and payment card details, you are consenting to the use of such details by Adyen N.V., the operator, and us for the purpose of securing your booking and charging your card in case of late cancellations or no-shows in the amount of GBP 20.00 per booking.

We will not store your card details on our system. Your personal and card details will be securely stored by Adyen N.V. and used only for the purpose of administering your booking and taking a cancellation charge, if applicable. However, your CSC/CVV number will not be stored and must be entered each time you use a card for authentication. We will also share your email address and reservation details with SevenRooms, Inc., our table reservation sub-processor and will provide you with your booking confirmation.

If you book a special occasion or offer at one of our restaurants, you will be asked to make a pre-payment upon booking which will be redeemed against your final bill on the day. To secure your booking you will need to enter your credit card details for us to charge the relevant deposit in line with our table booking cancellation policy, which will be presented to you upon making the relevant booking. Payment processing services are provided by Adyen N.V… The payment details will be directly transferred from Adyen N.V. to the operator’s point of sale system. By inputting your email (where required) and payment card details, you are consenting to the use of such details by Adyen N.V., the operator, and us for the purpose of securing your booking and charging your card for the deposit. Deposits are non-refundable. If you have a query on deposits taken for a restaurant experience, please contact Guest Services in writing under: [email protected]

We reserve the right to change these Terms & Conditions and Privacy Notice at any time. Any changes to these Terms & Conditions and Privacy Notice will be effective immediately upon posting the revised version on the F&B App or the F&B Website, and your continued use of Pay My Bill and/or Order and Pay will be deemed to be acceptance of the revised Terms & Conditions and Privacy Notice.

You may be subject to charges imposed by your mobile network operator or internet service provider. Payment of such charges is solely your responsibility. The ability to download or access the App & Website may be restricted or impaired when roaming on a network abroad.

These terms and conditions are governed by English Law and you and we submit to the nonexclusive jurisdiction of the English Courts.

Our full Privacy Notice can be obtained from our website at www.frankieandbennys.com.

Tastecard 2-4-1 on Starters, Mains, Desserts: Available Sunday – Thursday
Offer validity: Offer available Sunday – Thursday. NOT available on Fridays and Saturdays.
Offer entitles you to: 2-for-1 across starters, mains, and desserts.
Offer restrictions: The cheapest or equivalent dish of each course from each menu section will be discounted from your bill. Each Tastecard discount is valid for up to 6 people per card, with only 1 card able to be used per table.
Site exclusions: Available in all locations, except Airports, Burleigh House - The Strand, or Praed Street.
General terms: Please let your server know at the point of ordering and show your valid Tastecard when you are ready to pay. You can only use this promotion once per visit. This offer is not available in conjunction with any other offer, set menu, voucher, or discount. No cash value. The offer is not valid on Bank Holidays, Valentine’s Day, Mother’s Day, Father’s Day, Christmas Eve, Boxing Day and New Year’s Eve. This offer may not be valid on event days, please call ahead if you are looking to dine in at any of our event restaurants: Wembley Designer Outlet, Cardiff St David’s, Greenwich O2, Sheffield Meadowhall, Oxford, Manchester Printworks, and Sheffield. Not valid on delivery, takeaway, click & collect or airports. We may need to verify ID and will do so in accordance with our Privacy Policy. Any additional upgrades will be charged separately. All offers are subject to availability. We reserve the right to vary or end this offer at our discretion. This offer is only valid in GB

Enjoy 25% off the total bill with a Gourmet Society membership.
Offer validity: Offer available Sunday – Thursday. NOT available on Fridays and Saturdays.
Offer entitles you to: 25% off the total bill.
Offer restrictions: You may not use this offer in conjunction with any other offer including the lunch, evening and kid’s set menus. This offer is also unavailable on all breakfast items. Each Gourmet Society discount is valid for up to 6 people per card, with only 1 card able to be used per table.
Site exclusions: Available in all locations, except Airports, Burleigh House - The Strand, or Praed Street.
General terms: Please let your server know at the point of ordering and show your valid Gourmet Society membership card when you are ready to pay. You can only use this promotion once per visit. This offer is not available in conjunction with any other offer, set menu, voucher, or discount. No cash value. The offer is not valid on Bank Holidays, Valentine’s Day, Mother’s Day, Father’s Day, Christmas Eve, Boxing Day and New Year’s Eve. Please call ahead or book online if you are looking to dine in at any of our event restaurants: Wembley Designer Outlet, Cardiff St David’s, Greenwich O2, Sheffield Meadowhall, Oxford, Manchester Printworks, and Sheffield. Not valid on delivery, takeaway, click & collect or airports. We may need to verify ID and will do so in accordance with our Privacy Policy. Any additional upgrades will be charged separately. All offers are subject to availability. We reserve the right to vary or end this offer at our discretion. This offer is only valid in GB.

Offer validity: Available 7-day a week, excluding calendar dates listed below.
Offer entitles you to: Enjoy 30% off food for all active Limitless members when presenting your Limitless card.
Offer restrictions: Offer valid when a main course is purchased from the Main or Gluten Free menus. Offer valid for up to 6 people per Limitless card. If 1 card is used for a table larger than 6 people, then the cheapest or equivalent dish of each course will be discounted from your bill.
Site exclusions: Available in all locations, except Airports or Praed Street.
General terms: Please let your server know at the point of ordering and show your valid Limitless card when you are ready to pay. You can only use this promotion once per visit. This offer is not available in conjunction with any other offer, set menu, voucher, or discount. No cash value. The offer is not valid on Bank Holidays, Valentine’s Day, Mother’s Day, Father’s Day, Christmas Eve, Boxing Day and New Year’s Eve. This offer may not be valid on event days, please call ahead if you are looking to dine in at any of our event restaurants: Wembley Designer Outlet, Cardiff St David’s, Greenwich O2, Sheffield Meadowhall, Oxford, Manchester Printworks, Burleigh House – The Strand and Sheffield. Not valid on delivery, takeaway, click & collect or airports. We may need to verify ID and will do so in accordance with our Privacy Policy. Any additional upgrades will be charged separately. All offers are subject to availability. We reserve the right to vary or end this offer at our discretion. This offer is only valid in GB.

Offer validity: Available 7-day a week, excluding calendar dates listed below.
Offer entitles you to: Enjoy 25% off your food bill with a valid Insider Showcase card.
Offer restrictions: Offer valid when a main course is purchased from the Main or Gluten Free menus. Offer valid for up to 6 people per Insider Showcase card. If 1 card is used for a table larger than 6 people, then the cheapest or equivalent dish of each course will be discounted from your bill.
Site exclusions: Available in all locations, except Airports or Praed Street.
General terms: Please let your server know at the point of ordering and show your valid Insider Showcase card when you are ready to pay. You can only use this promotion once per visit. This offer is not available in conjunction with any other offer, set menu, voucher, or discount. No cash value. The offer is not valid on Bank Holidays, Valentine’s Day, Mother’s Day, Father’s Day, Christmas Eve, Boxing Day and New Year’s Eve. This offer may not be valid on event days, please call ahead if you are looking to dine in at any of our event restaurants: Wembley Designer Outlet, Cardiff St David’s, Greenwich O2, Sheffield Meadowhall, Oxford, Manchester Printworks, Burleigh House – The Strand and Sheffield. Not valid on delivery, takeaway, click & collect or airports. We may need to verify ID and will do so in accordance with our Privacy Policy. Any additional upgrades will be charged separately. All offers are subject to availability. We reserve the right to vary or end this offer at our discretion. This offer is only valid in GB.

Offer validity: Available 7-day a week, excluding calendar dates listed below.
Offer entitles you to: Enjoy 20% off your food bill for all active Merlin Pass members, when presenting your valid Merlin Pass.
Offer restrictions: Offer valid when a main course is purchased from the Main or Gluten Free menus. Offer valid for up to 6 people per Merlin Pass. If 1 card is used for a table larger than 6 people, then the cheapest or equivalent dish of each course will be discounted from your bill.
Site exclusions: Available in all locations, except Airports or Praed Street.
General terms: Please let your server know at the point of ordering and show your valid Merlin Pass when you are ready to pay. You can only use this promotion once per visit. This offer is not available in conjunction with any other offer, set menu, voucher, or discount. No cash value. The offer is not valid on Bank Holidays, Valentine’s Day, Mother’s Day, Father’s Day, Christmas Eve, Boxing Day and New Year’s Eve. This offer may not be valid on event days, please call ahead if you are looking to dine in at any of our event restaurants: Wembley Designer Outlet, Cardiff St David’s, Greenwich O2, Sheffield Meadowhall, Oxford, Manchester Printworks, Burleigh House – The Strand and Sheffield. Not valid on delivery, takeaway, click & collect or airports. We may need to verify ID and will do so in accordance with our Privacy Policy. Any additional upgrades will be charged separately. All offers are subject to availability. We reserve the right to vary or end this offer at our discretion. This offer is only valid in GB.

• 15% discount for Nuffield Health members and employees
• Validation needed, guests will need to provide ID/membership proof
• Valid until 1st January 2024.

• 15% discount for Pure Gym Charlton members at F&B Greenwich Retail Park only
• Validation needed, guests will need to provide ID/membership proof
• This offer can be amended or withdrawn at any time
• This offer may not be valid in event restaurants on event days and will be processed at the manager’s discretion. Please call ahead if you are looking to redeem at any of our event restaurants: Wembley Designer Outlet, Cardiff St David’s, Greenwich O2, Burleigh , Sheffield Meadowhall, Oxford, Manchester Printworks and Sheffield.

25% off total bill First Direct Banking App customers

Offer validity: Available Sunday to Friday. Voucher valid until 30/08/24.

Offer entitles you to: 25% off total bill with a valid voucher code.

Offer restrictions: Offer valid for up to 6 per table - voucher can only be redeemed once.

Site exclusions: This offer is valid in all Frankie & Benny's locations except Praed Street.

General terms: Please let your server know at the point of ordering and present the valid voucher code when you are ready to pay. You can only use this promotion once. This offer is not available in conjunction with any other offer, set menu, voucher, or discount. No cash value. The offer is not valid on Bank Holidays, Valentine’s Day, Mother’s Day, Father’s Day, Christmas Eve, Boxing Day and New Year’s Eve. Not valid on delivery, takeaway, click & collect or airports. Any additional upgrades will be charged separately. All offers are subject to availability. We reserve the right to vary or end this offer at our discretion. This offer is only valid in GB.

Free main course email signup – Terms & Conditions
Offer validity:
Available Monday-Sunday. Valid for one month from receipt of your unique voucher code. Single use.
Offer entitles you to: A free main course. Cheapest one free.
Offer restrictions: One valid voucher code per table of up to 6 guests. Requires guests to order at least two main courses in order to redeem it.
Site exclusions: Wembley Designer Outlet, Cardiff St David’s, Greenwich O2, Burleigh House, Sheffield Meadowhall, Oxford, Manchester Printworks and Sheffield.
General terms: Guests must present their unique voucher code to their server in order to redeem their free main course. This unique code is sent to each guest within 24 hours of signing up to the marketing newsletter. You can only use this promotion once per code. This offer requires guests to order at least two main courses for it to be redeemed. This offer is not available in conjunction with any other offer, set menu, voucher, or discount. No cash value. Not valid on delivery, takeaway, click & collect or airports. ID may be required for verification purposes and will be processed in accordance with our privacy policy. Any additional upgrades will be charged separately. Only original voucher codes must be presented and are invalid if altered, copied, damaged or defaced. Duplicates are not accepted or valid. All offers are subject to availability. We reserve the right to vary or end this offer at our discretion. This offer is only valid in GB.

Eligibility:
• To participate in the promotion, guests must be dining in at a Frankie & Benny's restaurant.
• Participants who share their content must be 18 years or older.
Publicity Release:
• By participating, participants agree to allow Frankie & Benny's to use their name, photo, and likeness for promotional purposes on its website, Media and official social media channels (Organic & Paid) in accordance with our privacy policy (https://www.frankieandbennys.com/privacy-notice) without additional compensation.

Photo Submission:
• Participants must take a photo of themselves enjoying their meal at Frankie & Benny's.
• Photos are to be shared via direct message to either Frankie & Benny's Instagram (https://www.instagram.com/frankienbennys/?hl=en-gb) or Facebook (https://www.facebook.com/FrankieBennys/).
• By submitting a photo, participants grant Frankie & Benny's the right to use and repost the image on official social media channels. Do not include any person in your photo without their clear consent. Parents or guardians can provide consent on behalf of minors.

Winner Notification:
• Winners will be notified through a direct message on the social media platform where the photo was originally shared.
• The participant must respond to the notification within 7 days to claim the prize or their entitlement will cease and another winner will be selected.

Rights Reserved:
• Frankie & Benny's reserves the right to disqualify any entry that does not comply with these terms and conditions.
• The promotion may be modified, suspended, or terminated at any time without prior notice.
• By participating in this promotion, participants acknowledge that they have read, understood, and agree to abide by these terms and conditions and our privacy policy.

• Enjoy 30% off mains with a valid cinema ticket
• Offer valid on items from the Main, Vegan and Gluten-free menus
• Excludes Breakfast, Lunch, Kids, Kids Gluten-free, Dessert and Drinks menus
• Offer not valid at Frankie & Benny’s restaurants in Airport locations
• Offer cannot be used in conjunction with any other promotion nor on Celebration days, including but not limited to, Valentine’s Day, Mother’s Day, Father’s Day, Bank holidays
• This offer is only valid for orders made while dining in the restaurant
• Offer not valid at the following restaurants on event days: Wembley Designer Outlet, Greenwich O2, Argyll Street, Sheffield Meadowhall, Oxford, and Sheffield.
• This offer is available everyday.
• Offer can be amended or withdrawn at any time

• Dine on our Lunch menu from Monday – Friday.
• This offer is valid from 12pm - 3pm
• This offer includes 1 course £9.90/ 2 courses for £12.90 / 3 courses for £15.90.
• This offer is only valid on dishes included in the lunch set menu, no alternatives.
• This offer is only valid for orders made while dining in the restaurant.
• This offer excludes Frankie’s Super Deal, Breakfast, Event, Evening, Kids, Kids Gluten Free and Drinks menus
• This offer is not valid at Frankie & Benny’s restaurants in Airport locations
• This offer cannot be used in conjunction with any other promotion nor on Celebration days, including but not limited to, Valentine’s Day, Mother’s Day, Father’s Day, Bank holidays
• Dishes within this offer may vary across different restaurants.
• This offer can be used multiple times.
• This offer may not be valid in event restaurants on event days and will be processed at the manager’s discretion. Please call ahead if you are looking to redeem at any of our event restaurants: Wembley Designer Outlet, Cardiff St David’s, Greenwich O2, Burleigh House, Sheffield Meadowhall, Oxford, Manchester Printworks and Sheffield.
• We have the right to amend or withdraw this offer at any time.

• Dine on our Evening Set Menu menu from Monday – Friday from 5pm.
• This offer includes 2 courses for £15.40 or 3 courses for £18.40 from a selected menu.
• 2 courses can include a starter or dessert with a main. 3 courses will include a starter, a main and a dessert.
• This offer is only valid on dishes included in the set menu, no alternatives.
• This offer is only valid for orders made while dining in the restaurant.
• This offer excludes Frankie’s Super Deal, Breakfast, Event, Evening, Kids, Kids Gluten Free and Drinks menus
• This offer is not valid at Frankie & Benny’s restaurants in Airport locations
• This offer cannot be used in conjunction with any other promotion nor on Celebration days, including but not limited to, Valentine’s Day, Mother’s Day, Father’s Day, Bank Holidays
• Dishes within this offer may vary across different restaurants.
• This offer can be used multiple times.
• This offer may not be valid in event restaurants on event days and will be processed at the manager’s discretion. Please call ahead if you are looking to redeem at any of our event restaurants: Wembley Designer Outlet, Cardiff St David’s, Greenwich O2, Burleigh House, Sheffield Meadowhall, Oxford, Manchester Printworks and Sheffield.
• We have the right to amend or withdraw this offer at any time.

• This offer entitles students to enjoy 20% off their total food bill.
• Offer valid when 2 main courses are purchased from the Main or Gluten Free menus
• Either a valid student ID or a verified student discount code must be presented to your server.
• This offer is valid for 4 people per student ID.
• This offer is valid on our Main, Breakfast, Dessert, Gluten Free and Vegan menus.
• This offer is excluded on our Frankie’s Evening, Lunch, Event, Kids, Kids GF and Drinks menus
• You may not use this offer in conjunction with any other offer
• The offer is not valid on Bank Holidays, Valentine’s Day, Mother’s Day, Father’s Day, Christmas Eve, Boxing Day and New Year’s Eve.
• This offer is not valid at Frankie & Benny’s airport locations.
• This offer may not be valid in event restaurants on event days and will be processed at the manager’s discretion. Please call ahead if you are looking to redeem at any of our event restaurants: Wembley Designer Outlet, Cardiff St David’s, Greenwich O2, Burleigh House, Sheffield Meadowhall, Oxford, Manchester Printworks and Sheffield.
• This offer is only valid for orders made whilst dining in the restaurant.
• We have the right to amend or withdraw this offer at any time.

• Celebrate your birthday at Frankie & Benny’s and enjoy a free main on us when two or more mains are ordered, the cheapest main dish will be free.
• Dishes will be included from the Main, Vegan, Gluten Free, and Christmas Menu.
• This offer is valid for one guest per table.
• This offer cannot be used in conjunction with other promotions, including the Lunch, Evening and Kid’s set menus.
• You may not use this offer in conjunction with any other offer
• The offer is not valid on Bank Holidays, Valentine’s Day, Mother’s Day, Father’s Day, Christmas Eve, Boxing Day and New Year’s Eve.
• This is not valid at Frankie & Benny’s airport locations or our Praed Street restaurant.
• This offer may not be valid in event restaurants on event days and will be processed at the manager’s discretion. Please call ahead if you are looking to redeem at any of our event restaurants: Wembley Designer Outlet, Cardiff St David’s, Greenwich O2, Burleigh House, Sheffield Meadowhall, Oxford, Manchester Printworks and Sheffield.
• This offer is only valid for orders made whilst dining in the restaurant.
• This offer is only valid for one transaction only and is valid for 30 days from receipt of email.
• We have the right to amend or withdraw this offer at any time.

• Enjoy 20% off the total food bill upon presentation of a valid a valid NHS, Armed Forces, Firefighter or Police ID (including SPRA or PCF card)
• Valid 7 days a week when a main course is ordered, per adult, from the Main, Breakfast, Vegan or Gluten Free menus while dining in the restaurant
• Limited to 4 people per ID presented. If 1 card is used for a table larger than 4 people then the cheapest dishes of each course will be discounted
• Cannot be used in conjunction with any other promotion or set menu including the Lunch, Evening, Kid’s and seasonal set menus
• The offer is not valid on Bank Holidays, Valentine’s Day, Mother’s Day, Father’s Day, Christmas Eve, Boxing Day and New Year’s Eve.
• Not valid at airport locations.
• This offer may not be valid in event restaurants on event days and will be processed at the manager’s discretion. Please call ahead if you are looking to redeem at any of our event restaurants: Wembley Designer Outlet, Cardiff St David’s, Greenwich O2, Burleigh House, Sheffield Meadowhall, Oxford, Manchester Printworks and Sheffield.
• Offer can be amended or withdrawn at any time

• This offer entitles you to enjoy 2 for 1 on our cocktails/ mocktails
• This offer is only valid on 2 of the same cocktails or mocktails. The cheapest one will be discounted if various cocktails/ mocktails are ordered on the same bill.
• This offer is only valid Monday - Friday 5-7pm
• This offer is not valid in Praed Street, Burleigh House or Scotland.
• This offer may be refused at restaurants on event days. It will be processed at the managers discretion.
• This offer is only valid for orders made whilst dining in the restaurant.
• You may not use this offer in conjunction with any other offer
• The offer is not valid on Bank Holidays, Valentine’s Day, Mother’s Day, Father’s Day, Christmas Eve, Boxing Day and New Year’s Eve.
• This offer is not valid in airports, Click & Collect or delivery orders
• We have the right to amend or withdraw this offer at any time

• This offer entitles you to enjoy £6 cocktails with the purchase of a main meal.
• This offer is only valid Tuesday - Friday
• This offer is only valid for orders made whilst dining in the restaurant.
• This offer is valid in Scotland only
• This offer may be refused at restaurants on event days. It will be processed at the manager’s discretion
• The offer is not valid on Bank Holidays, Valentine’s Day, Mother’s Day, Father’s Day, Christmas Eve, Boxing Day and New Year’s Eve.
• This offer is not valid in airports, Click & Collect or delivery orders
• We have the right to amend or withdraw this offer at any time

• This offer entitles guests who are new email sign-ups to redeem a portion of free garlic bread
• To qualify for this offer, diners must present a valid QR code
• This offer can only be redeemed alongside the purchase of a main meal
• This offer is valid for up to 4 people per table
• This offer cannot be used in conjunction with other promotions, including the Lunch, Evening and Kid’s set menus.
• This is not valid at Frankie & Benny’s airport locations or our Praed Street restaurant.
• The offer is not valid on Bank Holidays, Valentine’s Day, Mother’s Day, Father’s Day, Christmas Eve, Boxing Day and New Year’s Eve.
• This offer will not work in conjunction with any other offer, promotion or discount.
• This offer may not be valid in event restaurants on event days and will be processed at the manager’s discretion. Please call ahead if you are looking to redeem at any of our event restaurants: Wembley Designer Outlet, Cardiff St David’s, Greenwich O2, Burleigh House, Sheffield Meadowhall, Oxford, Manchester Printworks and Sheffield.
• This offer is only valid for orders made whilst dining in the restaurant.
• This offer is only valid for one transaction only and is valid for 30 days from receipt of email.
• We have the right to amend or withdraw this offer at any time.

Kids Pizza Workshop – Frankie & Benny’s

General Terms & Conditions
• For entry guests must pre-book in advance by phone with their desire restaurant; Confirming date, time, and number of children participating in the pizza workshop.
• All bookings are subject to availability.
• Frankie & Benny’s accept no responsibility for any personal property.
• The booker voluntarily assumes all risks and danger incidental to the event for which the booking is issued, whether occurring prior, during or after the event. The ticket holder voluntarily agrees that Frankie & Benny’s are expressly released by the booking holder from any claims arising from such causes.

1. General Information
   • The Frankie & Benny's Pizza Workshop is priced at £8.90 per child.
   • This includes a dedicated master pizza maker, your pizza and ingredients, unlimited drink refills (squash, water, milk), a chef’s hat (while stocks last), an apron (while stocks last), and an activity sheet.
   • There is a minimum age of 4 years for workshop guests.

2. Parental Supervision
   • An appropriate level of adult supervision must be always present during Frankie & Benny’s Pizza Workshop. One adult and one child must cook together to complete the meal.
   • Adult refers to 18 years or above.
   • We cannot accommodate spectators or provide a waiting area for friends or family members.

3. Cancellation/ Payment Policy
   • Cancellation of attendance for Frankie & Benny’s Pizza Workshop must be done by emailing the restaurant manager on the same address from which you booked the event or calling the restaurant manager on the number of the Frankie & Benny’s you are booked at.

4. Allergens Policy
   Attention customers with food allergies. Please be aware that our food may contain or come into contact with common allergens, such as dairy, eggs, wheat, soybeans, tree nuts, peanuts, fish, shellfish, or wheat. While we take steps to minimize risk and safely handle the foods that contain potential allergens, please be advised that cross contamination may occur, as factors beyond our reasonable control.

It is the guardian’s responsibility to alert the restaurant teams upon arrival if any of your party have food intolerance or allergies.

25% off food for BBC employees – Frankie & Benny’s Cardiff St David

Offer validity: Available 7 days a week, when a main course is purchased from the main menu.

Offer entitles you to: 25% off food.

Offer restrictions: Offer valid for up to 4 people.

Site exclusions: This offer is only valid in Frankie & Benny’s Cardiff St David location.

General terms: Please let your server know at the point of ordering and present the valid BBC employee card when you are ready to pay. You can only use this promotion once per visit. This offer is not available in conjunction with any other offer, set menu, voucher, or discount. No cash value. The offer is not valid on Bank Holidays, Valentine’s Day, Mother’s Day, Father’s Day, Christmas Eve, Boxing Day and New Year’s Eve. Not valid on delivery, takeaway, click & collect or airports. ID may be required. Any additional upgrades will be charged separately. All offers are subject to availability. We reserve the right to vary or end this offer at our discretion. This offer is only valid in GB.

Enjoy 30% off mains with a valid parking ticket for Cabot Circus car park, dated for the day of use.

Offer validity: Available all day, everyday.
Offer entitles you to: 30% off Mains.
Offer restrictions: One valid voucher per table of up to 6 guests.
Site exclusions: Only available in Frankie & Benny's Bristol Cabot Circus.
General terms: Please let your server know at the point of ordering and present the valid parking ticket when you are ready to pay. You can only use this promotion once per valid parking ticket. This offer is not available in conjunction with any other offer, set menu, voucher, or discount. No cash value. Not valid on delivery, takeaway, click & collect or airports. ID may be required. Any additional upgrades will be charged separately. Only original vouchers must be presented and are invalid if altered, copied, damaged or defaced. Duplicates are not accepted or valid. All offers are subject to availability. We reserve the right to vary or end this offer at our discretion. This offer is only valid in GB.

Enjoy 20% off mains with a valid employee card for any business in White Rose Shopping Centre.

Offer validity: Available all day, everyday.

Offer entitles you to: 20% off Mains.

Offer restrictions: One employee card per table of up to 6 guests.

Site exclusions: Only available in Frankie & Benny's Leeds - White Rose.

General terms: Please let your server know at the point of ordering and present the valid employee card when you are ready to pay. You can only use this promotion once per visit. This offer is not available in conjunction with any other offer, set menu, voucher, or discount. No cash value. Not valid on delivery, takeaway, click & collect or airports. Any additional upgrades will be charged separately. All offers are subject to availability. We reserve the right to vary or end this offer at our discretion. This offer is only valid in GB.

See here for terms & conditions of spin to win prize offerings.

Enjoy 10% off the total bill with this voucher
Offer valid 7 days a week when a main course is purchased from the main menu
If stated on the voucher, you may need to hand this voucher in to redeem as it can only be used once
You may not use this offer in conjunction with any other offer including the lunch, evening and kid’s set menus
The offer is not valid on Bank Holidays, Valentine’s Day, Mother’s Day, Father’s Day, Christmas Eve, Boxing Day and New Year’s Eve.
This offer will not work in conjunction with any other offer, promotion or discount.
This offer is not valid at Frankie & Benny’s airport locations
This offer is valid until the date stated on the voucher
This offer is only valid whilst dining in the restaurant
This offer may not be valid in event restaurants on event days and will be processed at the manager’s discretion. Please call ahead if you are looking to redeem at any of our event restaurants: Wembley Designer Outlet, Cardiff St David’s, Greenwich O2, Burleigh House, Sheffield Meadowhall, Oxford, Manchester Printworks and Sheffield.
We have the right to amend or withdraw this offer at any time

Enjoy 15% off the food bill with this voucher
Offer valid 7 days a week when a main course is purchased from the main menu
If stated on the voucher, you may need to hand this voucher in to redeem as it can only be used once
You may not use this offer in conjunction with any other offer including the lunch, evening and kid’s set menus
This offer is not valid at Frankie & Benny’s airport locations
This offer is valid until the date stated on the voucher
This offer is only valid whilst dining in the restaurant
This offer may not be valid in event restaurants on event days and will be processed at the manager’s discretion. Please call ahead if you are looking to redeem at any of our event restaurants: Wembley Designer Outlet, Cardiff St David’s, Greenwich O2, Burleigh House, Sheffield Meadowhall, Oxford, Manchester Printworks and Sheffield.
The offer is not valid on Bank Holidays, Valentine’s Day, Mother’s Day, Father’s Day, Christmas Eve, Boxing Day and New Year’s Eve.
This offer will not work in conjunction with any other offer, promotion or discount.
We have the right to amend or withdraw this offer at any time

• Enjoy 30% off mains with this voucher
• Offer valid 7 days a week when a main course is purchased from the main menu
• If stated on the voucher, you may need to hand this voucher in to redeem as it may only be valid to use once
• You may not use this offer in conjunction with any other offer including the lunch, evening and kid’s set menus
• This offer is not valid at Frankie & Benny’s airport locations
• This offer is valid until the date stated on the voucher
• This offer is only valid whilst dining in the restaurant
• This offer may not be valid in event restaurants on event days and will be processed at the manager’s discretion. Please call ahead if you are looking to redeem at any of our event restaurants: Wembley Designer Outlet, Cardiff St David’s, Greenwich O2, Burleigh House, Sheffield Meadowhall, Oxford, Manchester Printworks and Sheffield.
• The offer is not valid on Bank Holidays, Valentine’s Day, Mother’s Day, Father’s Day, Christmas Eve, Boxing Day and New Year’s Eve.
• This offer will not work in conjunction with any other offer, promotion or discount.
• We have the right to amend or withdraw this offer at any time

Meatball Madness - Win FREE meatballs for a year!
• Competition entry period: Saturday 9th - Friday 15th 2024.
• Prize offering: This offer entitles you to enjoy one free portion Frankie's Classic Meatballs per calendar month for a whole year. Valid from April 2024 - April 2025.
• To enter this prize draw you must complete the following steps on at least one platform during the entry period:
Instagram: Follow @frankienbennys, like Frankie & Benny’s competition posts, & comment with a meatball emoji.
Facebook: Follow Frankie & Benny’s on Facebook like Frankie & Benny’s competition posts, & comment with a meatball emoji.
• Restrictions: Participants must be 16 years or older.

General terms: By entering any competition(s) run by Frankie & Benny’s you are accepting that you will be legally bound by these terms. Only one entry per household is permitted, multiple entries will be disqualified unless stated. Winners will be the first eligible entries, drawn at random, after the closing date. By entering the competition, you confirm that all information submitted by you is true, current and complete. We reserve the right to verify the eligibility of all entrants. The winners will be contacted within 28 days after the competition closing date. We reserve the right to re-draw an alternative winner and re-allocate the prize, if after a period of 48 hours, the original winner has not responded. We reserve the right to withdraw or vary the specific terms of the competition (acting reasonably, when required to do so) including replacing the stated prizes with prizes that we consider to be of broadly equivalent value. No alternative prize or cash in lieu will be offered and the prize is non-transferable. We reserve the right to disqualify any entrant if it has reasonable grounds to believe the entrant has breached any of the rules. In the event of any dispute regarding the rules, conduct, results and all other matters relating to a competition, the decision of the judge(s) shall be final, and no correspondence or discussion shall be entered into. We will not be liable if a prize does not reach a prize-winner for any reason outside of their control or if a prize is damaged during delivery. Please see our Privacy Policy for full details of our commitment to your data security. Any personal data relating to entrants will not be disclosed to a third party except as is strictly necessary for the purpose of administering the competition. Winners may be requested to take part in promotional activity, and we reserve the right to use the names and addresses of winners in any publicity both in paper and online, with consent. We will only process your data in accordance with the our Privacy Policy. We may change these terms at any time so you should check the competition page regularly for any changes. Changes will apply from the date that they are published on this page. This offer is only valid in GB.

Frankie & Benny’s X Migration – Win a trip to the Cotswold for a family of 4!
SPREAD YOUR WINGS ON A FAMILY TRIP TO THE COSTWOLDS, INSPIRED BY MIGRATION!

To celebrate the highly anticipated release, we’re giving one family a chance to win a trip of a lifetime. Prize package inclusion for 2 adults and 2 children under the age of 16.

1. Prize Package:
   · Travel Allowance: Provided to the value of £250 GBP (Can be spent on petrol/parking, car transfers, or travel by public transport).
   · Accommodation: 3 nights’ hotel accommodation in Bourton-on-the-Water, based on sharing one quadruple occupancy room.
   · Bird Sanctuary: Includes admission and Penguin feeding experience.
   · Inflatable Watersports Ride: (30 minutes) Includes guides and all equipment.
   · High-Ropes Adventure Course: Includes guides and equipment.
   · Lunch at Lakeside Restaurant: Provided to the value of £35 per person, including gratuity.

2. Eligibility:
   · Participants must be 18 years or older.
   · Open to residents of the United Kingdom only.
   · At least one traveller must be aged 18 or over; Where any travellers are aged under 18, they must have prior parental or guardian permission.

3. Entry Period:
   · All participants may enter this competition from Wednesday 21st Feb - Wednesday 6th March 2024.

4. How to Enter:
   To enter this prize draw you must complete the following steps on at least one platform (Facebook or Instagram) during the entry period:
   · Instagram: Follow @frankienbennys on Instagram, & like Frankie & Benny’s competition posts.
   For a bonus entry share Frankie & Benny’s competition post to your story, and tag @frankienbennys
   · Facebook: Follow Frankie & Benny’s on Facebook & like Frankie & Benny’s competition posts.

5. Winner Selection:
   · Winner will be drawn and contacted on the 13th March 2024.
   · The winner will be selected at random from eligible entries.
   · The winner will be contacted via direct message on the relevant social media platform.

6. Claiming the Prize:
   · The winner must respond to the direct message within 48 hours to claim the prize.
   · Failure to respond within the specified time will result in the selection of a new winner.

7. Verification:
   · Proof of age and residence may be required to claim the prize.
   · Participants found to have provided false information will be disqualified.

8. General Conditions:
   · Frankie & Benny's reserves the right to disqualify any entry that does not comply with the terms and conditions.
   · Frankie & Benny's is not responsible for technical issues that may affect the entry process.
   · No cash value in exchange for this prize.
   · Frankie & Benny’s is the promoter of this competition.

9. Privacy:
   · Personal information collected will be used only for the purpose of administering the competition. Winner’s personal information will be shared with Elements: The Prize Provider is Element London Ltd. Any personal data submitted by the winner to the Prize Provider will be treated in accordance with Prize Provider’s privacy policy, which is accessible at: https://element-london.com/element-london-privacy-policy-travel-english/

10. Modification or Termination:
    · Frankie & Benny's reserves the right to modify or terminate the competition at any time without notice.

11. Agreement to Terms:
    · By participating in the competition, entrants agree to abide by these terms and conditions.

12. The Prize Provider is Element London Ltd.
    · See Elements London Ltd. full terms & conditions here.

Frankie & Benny’s X Garfield – Win a family trip to New York City!

Everyone’s favourite lasagne-loving feline is back for an all-new animated adventure as Garfield pounces onto the big screen. To celebrate the high anticipated release, we’re giving one lucky family a trip of a lifetime to NEW YORK CITY!

Prize Package is for 2 adults and 2 children under 16 years old.
• Airfare: Return flights from London, UK to New York, USA.
• New York Airport Taxi Allowance: Provided to the value of £200 GBP.
• Accommodation: 3 nights’ luxury (4*) hotel accommodation in New York, based on sharing a quadruple occupancy room.
• Guided Pizza Tour: (2 Hours) Includes local guide and 3 pizza slices each.
• Parkour Session: Includes admission into drop-in session.
• Cat Café: Includes admission into café and one drink per person.
• Travel Insurance.

Eligibility:
· Participants must be 21 years or older.
· Open to residents of the United Kingdom only.
· At least one traveller must be aged 21 or over; Where any travellers are aged 18 or younger must have prior parental or guardian permission.

Entry Period:
· All participants may enter this competition from Tues 9th April – Tuesday 2nd July 2024.

How to Enter:
To enter this prize draw you must sign-up via the form link here: https://www.frankieandbennys.com/garfield-competition

Winner Selection:
· Winner will be drawn and contacted on the Wednesday 3rd July 2024.
· The winner will be selected at random from eligible entries.
· The winner will be contacted via email by a member of Frankie & Benny’s Marketing team.

Claiming the Prize:
· The winner must respond to the email within 72 hours to claim the prize.
· Failure to respond within the specified time will result in the selection of a new winner.

Verification:
· Proof of age and residence may be required to claim the prize.
· Participants found to have provided false information will be disqualified.

General Conditions:
· Frankie & Benny's reserves the right to disqualify any entry that does not comply with the terms and conditions.
· Frankie & Benny's is not responsible for technical issues that may affect the entry process.
· No cash value in exchange for this prize.
· Frankie & Benny’s is the promoter of this competition.

Privacy:
· Personal information collected will be used only for the purpose of administering the competition. Winner’s personal information will be shared with Elements: The Prize Provider is Element London Ltd. Any personal data submitted by the winner to the Prize Provider will be treated in accordance with Prize Provider’s privacy policy, which is accessible at: https://element-london.com/element-london-privacy-policy-travel-english/

Modification or Termination:
· Frankie & Benny's reserves the right to modify or terminate the competition at any time without notice.

Agreement to Terms:
· By participating in the competition, entrants agree to abide by these terms and conditions.

The Prize Provider is Element London Ltd.
· See Elements London Ltd. full terms & conditions here.