FREQUENTLY ASKED QUESTIONS
Restaurant details & bookings
Is service charge required?
• Service charge is at your discretion, however an optional 10% will be added to the bill for parties of 8 or more people which will be passed directly onto the restaurant team. Service charge will be 12.5% for the following sites: F&B Paddington and F&B Covent Garden.
The menu
Do you serve Halal-Certified meat/poultry?
We use poultry sourced through our approved supply chain, which is Halal-certified. You can learn more about our standards in our Food Policy
Offers, promotions and discounts
Where can I find details of Frankie & Benny's offers and promotions?
The first thing you should do is sign up for our mailing list here for exclusive offers, promotions and sneak peeks. You’ll also be able to find all the latest offers on our offers page, here. Make sure you follow us on Instagram and like our page on Facebook to see the latest news from us too!
Takeaways at Frankie & Benny’s
Why can't I order my favourite Frankie & Benny's items online?
Sadly, some of our food doesn’t travel so well. Having said that, there are only a few dish combinations that aren’t currently available - we’ve got the fan favourites covered.
Celebrations & Birthdays
Do you cater for children's parties?
We LOVE celebrating birthdays with you and cater for whatever size party you have in mind. To book, simply call the restaurant and talk to the manager to discuss options. They’ll be happy to assist you however they can. Contact details can be found here.
Gift vouchers
Can I purchase a Frankie & Benny’s voucher?
You certainly can! We have a whole range of gift vouchers to select from. To find out more, click here
Working with us
I am interested in a career with Frankie & Benny's, how can I find what opportunities are available?
We’re happy to hear you’re interested! Visit the careers section on our website which will tell you more about the opportunities available.
Do Frankie & Benny's pay minimum wage in full?
All of our staff receive minimum wage in full. Tips and gratuities go directly to the server as an added extra.
Our Responsible Drinking Policy
Why can't a 16 or 17 year old be served alcohol with their meal when this is perfectly legal?
Whilst this is legal, our company policy is not to serve alcohol to anyone under the age of 18. We hope you can understand our position on this.
Using Pay My Bill
What is Order and Pay?
Order and Pay allows you to order and/or pay using your phone or a combination of Order and Pay and the server. You can control if you want an additional side or another drink, without the need to call a Server - and you can pay your bill at the end.
Not answered your question?