Terms & Conditions

OUR BOOKING POLICY

All tables will be held for no more than 15 minutes in busy periods • You can specify in the ‘Special Request’ box if you require a highchair or space for a pram, although please note that in some locations we may need to ask you to leave your pram elsewhere in our restaurant to ensure clear floor access for our team, other guests and in case of emergency • If you no longer require your booking, please cancel using the link sent in your original confirmation email or the reminder email you will receive the day before your booking , so we can give your table to another guest • You can add any information or specific requests in the ‘Special Request’ box when you book – we will always do our best to help.

DEPOSITS

If your booking requires a deposit, this must be paid within 14 days of making your booking, or immediately if you are dining within 14 days of making a booking, otherwise in busy periods we reserve the right to cancel your table • You will receive a link within your email confirmation to pay your deposit via our secure online portal. If you prefer to pay in restaurant, then card payment is preferred

All deposits paid are redeemed against your bill on the date you dine with us • The deposit is fully refundable in the following circumstances: You change your mind, if more than 14 days before you dine.
Your chosen restaurant being closed due to any local lockdown restrictions on the date you intended to visit us, right up to and including the dine date.
If within the 14 days, one of your group tests positive for Coronavirus, and you are no longer able to attend, up to 24 hours before your dine date • If you cancel within 14 days of your dine date, we are unable to offer a refund unless one of the criteria in 2. or 3. above are met – however we would be happy to move your booking to any future date within 3 months of your original dine date, and your deposit will remain valid and redeemable against that new booking • If you decide to cancel your booking, please either contact the restaurant direct, or our Group Sales team if you booked through them. Cancelling the booking yourself via our online booking portal will not refund your deposit. Refunds may take up to 5 working days to be processed back to your card • Any refund due can only be processed to the card originally used to pay the deposit • If your party number reduces, we are unable to part refund deposits – however the full amount of the deposit taken will still be redeemed against your booking on the day • If your party number increases, you will receive an email to pay the extra amount per person due.

PRE-ORDERS

If your booking requires a pre-order, this must be made no later than 72 hours before your booking.

Pre-orders may also be required for all bookings of 13 or more people • If a pre-order is required, you will receive a link to make your pre-order via our secure online portal, either at the time of booking, or for Christmas bookings, in early November • If you do not pre-order, we cannot guarantee availability of your preferred menu dishes on the date you dine.

DRINKING

Drinking to excess won’t be permitted & we reserve the right to cease serving at any time. Participants are required to drink responsibly at all times drinkaware.co.uk. Our policy is that only guests who can prove they are 18 & above can be served alcohol for their own consumption & we observe Challenge 21 or 25 (as our licence specifies) in our restaurants.

ADDITIONAL INFORMATION

We reserve the right to change these Terms & Conditions and Privacy Notice at any time. Any changes to these Terms & Conditions and Privacy Notice will be effective immediately upon posting the revised version on the F&B App or the F&B Website, and your continued use of Pay My Bill and/or Order and Pay will be deemed to be acceptance of the revised Terms & Conditions and Privacy Notice.

You may be subject to charges imposed by your mobile network operator or internet service provider. Payment of such charges is solely your responsibility. The ability to download or access the App & Website may be restricted or impaired when roaming on a network abroad.

These terms and conditions are governed by English Law and you and we submit to the nonexclusive jurisdiction of the English Courts.

Our full Privacy Notice can be obtained from our website at www.frankieandbennys.com.

PARTNER OFFER TERMS

We are no longer accepting Meerkat Meals discounts, Vouchercloud and Vouchercode

Tastecard 2-4-1 on Starters, Mains, Desserts - Available Sunday – Thursday
The 2 for 1 tastecard offer is available from Sunday – Thursday, across starters, mains and desserts. The cheapest or equivalent dish of each course from each menu section will be discounted from your bill. Valid every day except Friday and Saturday. Please let the server know when being seated that you intend to use your tastecard. The offer is not valid on Bank Holidays, Valentine’s Day, Mother’s Day, Father’s Day, or on New Years Eve after 5pm. Each tastecard discount is valid for up to 6 people per card, with only 1 card able to be used per table. The card cannot be accepted in conjunction with any other offer, voucher, set menu or kid’s menu. The offer is also not valid on delivery. Extra toppings, upgrades, sides, service, merchandise and tips are also not included. Gift cards can be used to pay for the cash balance. The offer is also unavailable on all breakfast items. This offer may not be valid in event restaurants on event days. Please call ahead or book online if you are looking to dine in at any of our event restaurants: Wembley Designer Outlet, Cardiff St David’s, Greenwich O2, Sheffield Meadowhall, Oxford, Manchester Printworks, and Sheffield. This offer is not valid in our Burleigh House location.

Enjoy 25% off the total bill with a Gourmet Society membership.
Offer valid Sunday-Thursday. Please let the server know when being seated that you intend to use your Gourmet Society membership. You may not use this offer in conjunction with any other offer including the lunch, evening and kid’s set menus.
The offer is not valid on Bank Holidays, Valentine’s Day, Mother’s Day, Father’s Day, Christmas Eve, Boxing Day and New Year’s Eve. Each Gourmet Society discount is valid for up to 6 people per card, with only 1 card able to be used per table. This offer will not work in conjunction with any other offer, promotion or discount. This offer is not valid at our Burleigh house or airport locations. This offer is only valid whilst dining in the restaurant. This offer may not be valid in event restaurants on event days and will be processed at the manager’s discretion. Please call ahead if you are looking to redeem at any of our event restaurants: Wembley Designer Outlet, Cardiff St David’s, Greenwich O2, Sheffield Meadowhall, Oxford, Manchester Printworks and Sheffield. We have the right to amend or withdraw this offer at any time.

Odeon Limitless

  • Enjoy 30% off food for all active Limitless members when presenting your Limitless card
  • Offer valid when a main course is purchased from the Main or Gluten Free menus
  • Offer valid for up to 6 people per Limitless card.
  • If 1 card is used for a table larger than 6 people then the cheapest or equivalent dish of each course will be discounted from your bill.
  • Offer valid on items from the Main, Vegan, Gluten Free and Desserts menus
  • Excludes Breakfast, Event, Evening, Lunch, Kids, Kids Gluten Free and Drinks menus
  • Offer not valid at Frankie & Benny’s restaurants in Airport locations
  • Offer cannot be used in conjunction with any other promotion
  • The offer is not valid on Bank Holidays, Valentine’s Day, Mother’s Day, Father’s Day, Christmas Eve, Boxing Day and New Year’s Eve.
  • This offer is only valid for orders made while dining in the restaurant
  • This offer may not be valid in event restaurants on event days and will be processed at the manager’s discretion. Please call ahead if you are looking to redeem at any of our event restaurants: Wembley Designer Outlet, Cardiff St David’s, Greenwich O2, Burleigh House, Sheffield Meadowhall, Oxford, Manchester Printworks and Sheffield.
  • Offer can be amended or withdrawn at any time

Cinema Offer

  • Enjoy 30% off mains with a valid cinema ticket
  • Offer valid on items from the Main, Vegan and Gluten-free menus
  • Excludes Breakfast, Lunch, Kids, Kids Gluten-free, Dessert and Drinks menus
  • Offer not valid at Frankie & Benny’s restaurants in Airport locations
  • Offer cannot be used in conjunction with any other promotion nor on Celebration days, including but not limited to, Valentine’s Day, Mother’s Day, Father’s Day, Bank holidays
  • This offer is only valid for orders made while dining in the restaurant
  • Offer not valid at the following restaurants on event days: Wembley Designer Outlet, Greenwich O2, Argyll Street, Sheffield Meadowhall, Oxford, and Sheffield.
  • This offer is available everyday.
  • Offer can be amended or withdrawn at any time

Showcase Insider

  • Enjoy 25% off their food bill when ordering one main meal from our Main or Gluten Free Menu.
  • This offer is valid 7 days a week.
  • This offer is only valid when you show a valid Insider Showcase card.
  • This offer is excluded on our Frankie’s, Lunch, Event, Kids, Kids GF and Drinks menus
  • This offer is limited to 6 people per card.
  • If 1 card is used for a table larger than 6 people, then the cheapest of equivalent dish of each course will be discounted from your bill.
  • Offer cannot be used in conjunction with any other promotion nor on Celebration days, including but not limited to, Valentine’s Day, Mother’s Day, Father’s Day, Bank holidays etc
  • Offer not valid at Frankie & Benny’s restaurants in Airport locations
  • This offer is only valid for orders made while dining in the restaurant
  • This offer may not be valid in event restaurants on event days and will be processed at the manager’s discretion. Please call ahead if you are looking to redeem at any of our event restaurants: Wembley Designer Outlet, Cardiff St David’s, Greenwich O2, Burleigh House, Sheffield Meadowhall, Oxford, Manchester Printworks and Sheffield.
  • Offer can be amended or withdrawn at any time.

20% off Merlin Pass Members

  • Enjoy 20% off food for all active Merlin pass members when presenting your valid Merlin pass.
  • Offer valid for up to 6 people per Merlin pass.
  • Offer valid on items from the Main, Vegan, Gluten Free and Desserts menus
  • This offer is not valid on items on our Breakfast or Drinks menu
  • This offer is not valid at our Frankie & Benny’s Praed Street restaurant nor Airport locations
  • The offer is not valid on Bank Holidays, Valentine’s Day, Mother’s Day, Father’s Day, Christmas Eve, Boxing Day and New Year’s Eve.
  • This offer will not work in conjunction with any other offer, promotion or discount.
  • This offer is only valid for orders made while dining in the restaurant and can be amended or withdrawn at any time.
  • This offer may not be valid in event restaurants on event days and will be processed at the manager’s discretion. We recommend calling ahead if you are looking to redeem at any of our event restaurants: Wembley Designer Outlet, Cardiff St David’s, Greenwich O2, Burleigh House, Sheffield Meadowhall, Oxford, Manchester Printworks and Sheffield. Please note this may also apply at other restaurants for local events.

15% off Nuffield Health

  • 15% discount for Nuffield Health members and employees
  • Validation needed, guests will need to provide ID/membership proof
  • Valid until 1st January 2024.

F&B Greenwich Retail Park - Pure Gym partnership

  • 15% discount for Pure Gym Charlton members at F&B Greenwich Retail Park only
  • Validation needed, guests will need to provide ID/membership proof
  • This offer can be amended or withdrawn at any time
  • This offer may not be valid in event restaurants on event days and will be processed at the manager’s discretion. Please call ahead if you are looking to redeem at any of our event restaurants: Wembley Designer Outlet, Cardiff St David’s, Greenwich O2, Burleigh , Sheffield Meadowhall, Oxford, Manchester Printworks and Sheffield.

OFFER TERMS

Frankie & Benny’s Mother’s Day Pre-book Promotion
• Pre-book for Mother’s Day between 12th February– March 6th, 2024, and dine between March 9th – March 10th, 2024, to redeem one free glass of prosecco* per guest in your booking party.
• One adult main from the main and gluten- free menus must be purchased per 1 free prosecco/ 1 Reg post-mix soft drink.
• Offer can only be redeemed whilst dining in our restaurant and is not available for Click & Collect or delivery.
• This offer will be confirmed via email after booking is made with a valid promotion code. This promotion code will provide one free glass of prosecco or regular post-mix soft drink (Coca Cola, Diet Coke, Coca-Cola Zero, Dr Pepper Zero, Fanta Zero, Lemonade) to each member of the guests booking party.
• To redeem this offer, please let your server know at the point of ordering and present the confirmation email when you are ready to pay. You can only use the promotion once.
• You may not use this offer in conjunction with any other offer, promotion, or discount.
• This offer is not valid at Frankie & Benny’s airport locations or our Praed Street restaurant.
• This offer is only valid on bookings made before between 12th February– March 6th, 2024, and dine between March 9th – March 10th, 2024
• This offer may not be valid in event restaurants on event days and will be processed at the manager’s discretion. Please call ahead if you are looking to redeem at any of our event restaurants: Wembley Designer Outlet, Cardiff St David’s, Greenwich O2, Burleigh House, Sheffield Meadowhall, Oxford, Manchester Printworks, and Sheffield.
• We have the right to amend or withdraw this offer at any time.
[Over 18s only and subject to our usual rules on serving alcohol.]

Kids Eat Free at Frankie & Benny’s – Terms & Conditions
Get the whole family together to celebrate half term at Frankie & Benny’s, with a free kid's meal on us!!
• One adult main from the main and gluten- free menus must be purchased per 1 child to receive the offer.
• This offer is available Monday 12th February – Friday 23rd February 2024, Monday – Friday (NOT available Saturday’s or Sunday’s).
• The offer is not valid on Bank Holidays, Valentine’s Day, Mother’s Day, Father’s Day, Christmas Eve, Boxing Day and New Year’s Eve.
• This offer is not valid on the Breakfast, Lunch & Dinner Set menus or Event menus.
• This is not valid at Frankie & Benny’s airport locations or our Praed Street restaurant.
• To redeem this offer, please let your server know at the point of ordering and present the confirmation email when you are ready to pay. You can only use the offer once.
• This offer cannot be used in conjunction with any other promotion.
• This offer may not be valid in event restaurants on event days and will be processed at the manager’s discretion. Please call ahead if you are looking to redeem at any of our event restaurants: Wembley Designer Outlet, Cardiff St David’s, Greenwich O2, Burleigh House, Sheffield Meadowhall, Oxford, Manchester Printworks and Sheffield.
• This offer is only valid for orders made whilst dining in the restaurant.
• Dishes included in this offer may vary across different restaurants.
• We have the right to amend or withdraw this offer at any time.

Snap, share, and savour the rewards – Terms & Conditions
Eligibility:
• To participate in the promotion, guests must be dining in at a Frankie & Benny's restaurant.
• Participants who share their content must be 18 years or older.
Publicity Release:
• By participating, participants agree to allow Frankie & Benny's to use their name, photo, and likeness for promotional purposes on its website, Media and official social media channels (Organic & Paid) in accordance with our privacy policy (https://www.frankieandbennys.com/privacy-notice) without additional compensation.

Photo Submission:
• Participants must take a photo of themselves enjoying their meal at Frankie & Benny's.
• Photos are to be shared via direct message to either Frankie & Benny's Instagram (https://www.instagram.com/frankienbennys/?hl=en-gb) or Facebook (https://www.facebook.com/FrankieBennys/).
• By submitting a photo, participants grant Frankie & Benny's the right to use and repost the image on official social media channels. Do not include any person in your photo without their clear consent. Parents or guardians can provide consent on behalf of minors.

Winner Notification:
• Winners will be notified through a direct message on the social media platform where the photo was originally shared.
• The participant must respond to the notification within 7 days to claim the prize or their entitlement will cease and another winner will be selected.

Rights Reserved:
• Frankie & Benny's reserves the right to disqualify any entry that does not comply with these terms and conditions.
• The promotion may be modified, suspended, or terminated at any time without prior notice.
• By participating in this promotion, participants acknowledge that they have read, understood, and agree to abide by these terms and conditions and our privacy policy.

Spin to Win
See here for terms & conditions of spin to win prize offerings.

Frankie & Benny’s Birthday Bundle’s Terms & Conditions
Big kids deserve a BIG birthday bash too… make it extra special with a Big Kid’s Bundle, including giant Project D doughnut for some real good birthday vibes!
• The Big Kid’s Birthday add on experiences are strictly for over 18’s, proof of age may be asked by your server.
• Available in restaurants from 4th August 2023.
• Offer can be amended or withdrawn at any time.

Birthday Products on Offer:
• Birthday Hard Milkshake with the option of Rum or Whiskey £6
• Birthday Ice Cream Shake £4.70
• Add a Project D doughnut for £20 (serves 6-8) and get a FREE Big Kids Bundle!
Frankie & Benny’s Big Kid’s Birthday Packs Include:
• Birthday crown (for the queen / king celebrating)
• Birthday playing cards (for ultimate party vibes)
• Pack of birthday stickers (stick em anywhere!)
• Exclusive Frankie & Benny’s trolley coin (because…it’s useful)
• Our recommendation is one Project D doughnut (Serves up to 6-8) & Big Kids Birthday Bundle per booking.
• Project D doughnut and Big Kid’s Birthday Bundles are not confirmed until the payment hold has been placed on bookers card.
• Project D doughnut and Big Kid’s Birthday Bundles must be booked on the Frankie & Benny’s website through our booking system.
• Project D doughnut and Big Kid’s Birthday bundles must be added to your booking with a minimum of 4-days prior to the booking date.
• Please see allergen information on our website for the Project D doughnut.
• Frankie & Benny’s Big Kid Birthday experiences are not available in our airport locations or Praed Street and Northern Ireland restaurants.

Cancellation Policy:
If you book a Project D doughnut, Big Kids Birthday Bundles, or a birthday milkshake (hard or soft): you will be asked to provide card details as a payment hold to guarantee your booking. To secure your added experience you will need make a table reservation through our table booking provider, SevenRooms Inc., and you will be required to enter your credit card details for us to hold the relevant cost for purchase in line with our table booking cancellation policy, which will be presented to you upon making the relevant booking. Payment processing of any Birthday upgrades will be processed on your final bill on the day of booking. By inputting your email (where required) and payment card details, you are consenting to the use of such details by Adyen N.V., the SevenRooms Inc., and us for the purpose of securing your booking. If you have a query on deposits taken for a restaurant experience, please contact Guest Services in writing under: [email protected]. Guests can cancel the Birthday upgrades 24-hours prior to their bookings to receive a full refund. For further information on how we handle your personal data, please consult our privacy notice under: https://www.frankieandbennys.com/privacy-notice

20% Mains Click & Collect
• This offer entitles customers to 20% off main dishes on Click & Collect orders.
• This offer is only valid on Click & Collect orders and will not be accepted on Takeaway orders.
• The 20% discount will automatically be applied to all eligible Click & Collect items at the checkout.
• This offer excludes all meal deals.

% off Click & Collect
• These offers entitle customers to the stated % off Click & Collect orders.
• The offer is automatically applied to all Click & Collect purchases at checkout.
• If redeeming an offer through a code, it is valid on one transaction only.
• The offers are not valid on existing bundles.

Lunch Menu
• Dine on our Lunch menu from Monday – Friday.
• This offer is valid from 12pm - 3pm
• This offer includes 1 course £9.90/ 2 courses for £12.90 / 3 courses for £15.90.
• This offer is only valid on dishes included in the lunch set menu, no alternatives.
• This offer is only valid for orders made while dining in the restaurant.
• This offer excludes Frankie’s Super Deal, Breakfast, Event, Evening, Kids, Kids Gluten Free and Drinks menus
• This offer is not valid at Frankie & Benny’s restaurants in Airport locations
• This offer cannot be used in conjunction with any other promotion nor on Celebration days, including but not limited to, Valentine’s Day, Mother’s Day, Father’s Day, Bank holidays
• Dishes within this offer may vary across different restaurants.
• This offer can be used multiple times.
• This offer may not be valid in event restaurants on event days and will be processed at the manager’s discretion. Please call ahead if you are looking to redeem at any of our event restaurants: Wembley Designer Outlet, Cardiff St David’s, Greenwich O2, Burleigh House, Sheffield Meadowhall, Oxford, Manchester Printworks and Sheffield.
• We have the right to amend or withdraw this offer at any time.

Evening Set Menu
• Dine on our Evening Set Menu menu from Monday – Friday from 5pm.
• This offer includes 2 courses for £15.40 or 3 courses for £18.40 from a selected menu.
• 2 courses can include a starter or dessert with a main. 3 courses will include a starter, a main and a dessert.
• This offer is only valid on dishes included in the set menu, no alternatives.
• This offer is only valid for orders made while dining in the restaurant.
• This offer excludes Frankie’s Super Deal, Breakfast, Event, Evening, Kids, Kids Gluten Free and Drinks menus
• This offer is not valid at Frankie & Benny’s restaurants in Airport locations
• This offer cannot be used in conjunction with any other promotion nor on Celebration days, including but not limited to, Valentine’s Day, Mother’s Day, Father’s Day, Bank Holidays
• Dishes within this offer may vary across different restaurants.
• This offer can be used multiple times.
• This offer may not be valid in event restaurants on event days and will be processed at the manager’s discretion. Please call ahead if you are looking to redeem at any of our event restaurants: Wembley Designer Outlet, Cardiff St David’s, Greenwich O2, Burleigh House, Sheffield Meadowhall, Oxford, Manchester Printworks and Sheffield.
• We have the right to amend or withdraw this offer at any time.

Student Discount
• This offer entitles students to enjoy 20% off their total food bill.
• Offer valid when 2 main courses are purchased from the Main or Gluten Free menus
• Either a valid student ID or a verified student discount code must be presented to your server.
• This offer is valid for 4 people per student ID.
• This offer is valid on our Main, Breakfast, Dessert, Gluten Free and Vegan menus.
• This offer is excluded on our Frankie’s Evening, Lunch, Event, Kids, Kids GF and Drinks menus
• You may not use this offer in conjunction with any other offer
• The offer is not valid on Bank Holidays, Valentine’s Day, Mother’s Day, Father’s Day, Christmas Eve, Boxing Day and New Year’s Eve.
• This offer is not valid at Frankie & Benny’s airport locations.
• This offer may not be valid in event restaurants on event days and will be processed at the manager’s discretion. Please call ahead if you are looking to redeem at any of our event restaurants: Wembley Designer Outlet, Cardiff St David’s, Greenwich O2, Burleigh House, Sheffield Meadowhall, Oxford, Manchester Printworks and Sheffield.
• This offer is only valid for orders made whilst dining in the restaurant.
• We have the right to amend or withdraw this offer at any time.

Birthday Offer
• Celebrate your birthday at Frankie & Benny’s and enjoy a free main on us when two or more mains are ordered, the cheapest main dish will be free.
• Dishes will be included from the Main, Vegan, Gluten Free, and Christmas Menu.
• This offer is valid for one guest per table.
• This offer cannot be used in conjunction with other promotions, including the Lunch, Evening and Kid’s set menus.
• You may not use this offer in conjunction with any other offer
• The offer is not valid on Bank Holidays, Valentine’s Day, Mother’s Day, Father’s Day, Christmas Eve, Boxing Day and New Year’s Eve.
• This is not valid at Frankie & Benny’s airport locations or our Praed Street restaurant.
• This offer may not be valid in event restaurants on event days and will be processed at the manager’s discretion. Please call ahead if you are looking to redeem at any of our event restaurants: Wembley Designer Outlet, Cardiff St David’s, Greenwich O2, Burleigh House, Sheffield Meadowhall, Oxford, Manchester Printworks and Sheffield.
• This offer is only valid for orders made whilst dining in the restaurant.
• This offer is only valid for one transaction only and is valid for 30 days from receipt of email.
• We have the right to amend or withdraw this offer at any time.

New Email Sign-ups – Free Garlic Bread
• This offer entitles guests who are new email sign-ups to redeem a portion of free garlic bread
• To qualify for this offer, diners must present a valid QR code
• This offer can only be redeemed alongside the purchase of a main meal
• This offer is valid for up to 4 people per table
• This offer cannot be used in conjunction with other promotions, including the Lunch, Evening and Kid’s set menus.
• This is not valid at Frankie & Benny’s airport locations or our Praed Street restaurant.
• The offer is not valid on Bank Holidays, Valentine’s Day, Mother’s Day, Father’s Day, Christmas Eve, Boxing Day and New Year’s Eve.
• This offer will not work in conjunction with any other offer, promotion or discount.
• This offer may not be valid in event restaurants on event days and will be processed at the manager’s discretion. Please call ahead if you are looking to redeem at any of our event restaurants: Wembley Designer Outlet, Cardiff St David’s, Greenwich O2, Burleigh House, Sheffield Meadowhall, Oxford, Manchester Printworks and Sheffield.
• This offer is only valid for orders made whilst dining in the restaurant.
• This offer is only valid for one transaction only and is valid for 30 days from receipt of email.
• We have the right to amend or withdraw this offer at any time.

Emergency Services Discount
• Enjoy 20% off the total food bill upon presentation of a valid a valid NHS, Armed Forces, Firefighter or Police ID (including SPRA or PCF card)
• Valid 7 days a week when a main course is ordered, per adult, from the Main, Breakfast, Vegan or Gluten Free menus while dining in the restaurant
• Limited to 4 people per ID presented. If 1 card is used for a table larger than 4 people then the cheapest dishes of each course will be discounted
• Cannot be used in conjunction with any other promotion or set menu including the Lunch, Evening, Kid’s and seasonal set menus
• The offer is not valid on Bank Holidays, Valentine’s Day, Mother’s Day, Father’s Day, Christmas Eve, Boxing Day and New Year’s Eve.
• Not valid at airport locations.
• This offer may not be valid in event restaurants on event days and will be processed at the manager’s discretion. Please call ahead if you are looking to redeem at any of our event restaurants: Wembley Designer Outlet, Cardiff St David’s, Greenwich O2, Burleigh House, Sheffield Meadowhall, Oxford, Manchester Printworks and Sheffield.
• Offer can be amended or withdrawn at any time

Frankie Says Relax: 2 for 1 Cocktails
• This offer entitles you to enjoy 2 for 1 on our cocktails/ mocktails
• This offer is only valid on 2 of the same cocktails or mocktails. The cheapest one will be discounted if various cocktails/ mocktails are ordered on the same bill.
• This offer is only valid Monday - Friday 5-7pm
• This offer is not valid in Praed Street, Burleigh House or Scotland.
• This offer may be refused at restaurants on event days. It will be processed at the managers discretion.
• This offer is only valid for orders made whilst dining in the restaurant.
• You may not use this offer in conjunction with any other offer
• The offer is not valid on Bank Holidays, Valentine’s Day, Mother’s Day, Father’s Day, Christmas Eve, Boxing Day and New Year’s Eve.
• This offer is not valid in airports, Click & Collect or delivery orders
• We have the right to amend or withdraw this offer at any time

Frankie Says Relax: Cocktails for £6 (Scotland)
• This offer entitles you to enjoy £6 cocktails with the purchase of a main meal.
• This offer is only valid Tuesday - Friday
• This offer is only valid for orders made whilst dining in the restaurant.
• This offer is valid in Scotland only
• This offer may be refused at restaurants on event days. It will be processed at the manager’s discretion
• The offer is not valid on Bank Holidays, Valentine’s Day, Mother’s Day, Father’s Day, Christmas Eve, Boxing Day and New Year’s Eve.
• This offer is not valid in airports, Click & Collect or delivery orders
• We have the right to amend or withdraw this offer at any time

Local 10% off total bill
Enjoy 10% off the total bill with this voucher
Offer valid 7 days a week when a main course is purchased from the main menu
If stated on the voucher, you may need to hand this voucher in to redeem as it can only be used once
You may not use this offer in conjunction with any other offer including the lunch, evening and kid’s set menus
The offer is not valid on Bank Holidays, Valentine’s Day, Mother’s Day, Father’s Day, Christmas Eve, Boxing Day and New Year’s Eve.
This offer will not work in conjunction with any other offer, promotion or discount.
This offer is not valid at Frankie & Benny’s airport locations
This offer is valid until the date stated on the voucher
This offer is only valid whilst dining in the restaurant
This offer may not be valid in event restaurants on event days and will be processed at the manager’s discretion. Please call ahead if you are looking to redeem at any of our event restaurants: Wembley Designer Outlet, Cardiff St David’s, Greenwich O2, Burleigh House, Sheffield Meadowhall, Oxford, Manchester Printworks and Sheffield.
We have the right to amend or withdraw this offer at any time

Local 15% off food
Enjoy 15% off the food bill with this voucher
Offer valid 7 days a week when a main course is purchased from the main menu
If stated on the voucher, you may need to hand this voucher in to redeem as it can only be used once
You may not use this offer in conjunction with any other offer including the lunch, evening and kid’s set menus
This offer is not valid at Frankie & Benny’s airport locations
This offer is valid until the date stated on the voucher
This offer is only valid whilst dining in the restaurant
This offer may not be valid in event restaurants on event days and will be processed at the manager’s discretion. Please call ahead if you are looking to redeem at any of our event restaurants: Wembley Designer Outlet, Cardiff St David’s, Greenwich O2, Burleigh House, Sheffield Meadowhall, Oxford, Manchester Printworks and Sheffield.
The offer is not valid on Bank Holidays, Valentine’s Day, Mother’s Day, Father’s Day, Christmas Eve, Boxing Day and New Year’s Eve.
This offer will not work in conjunction with any other offer, promotion or discount.
We have the right to amend or withdraw this offer at any time

Local 30% off mains
• Enjoy 30% off mains with this voucher
• Offer valid 7 days a week when a main course is purchased from the main menu
• If stated on the voucher, you may need to hand this voucher in to redeem as it may only be valid to use once
• You may not use this offer in conjunction with any other offer including the lunch, evening and kid’s set menus
• This offer is not valid at Frankie & Benny’s airport locations
• This offer is valid until the date stated on the voucher
• This offer is only valid whilst dining in the restaurant
• This offer may not be valid in event restaurants on event days and will be processed at the manager’s discretion. Please call ahead if you are looking to redeem at any of our event restaurants: Wembley Designer Outlet, Cardiff St David’s, Greenwich O2, Burleigh House, Sheffield Meadowhall, Oxford, Manchester Printworks and Sheffield.
• The offer is not valid on Bank Holidays, Valentine’s Day, Mother’s Day, Father’s Day, Christmas Eve, Boxing Day and New Year’s Eve.
• This offer will not work in conjunction with any other offer, promotion or discount.
• We have the right to amend or withdraw this offer at any time

Competition Terms

Frankie & Benny’s X Migration – Win a trip to the Cotswold for a family of 4!
SPREAD YOUR WINGS ON A FAMILY TRIP TO THE COSTWOLDS, INSPIRED BY MIGRATION!

To celebrate the highly anticipated release, we’re giving one family a chance to win a trip of a lifetime. Prize package inclusion for 2 adults and 2 children under the age of 16.

  1. Prize Package:
    · Travel Allowance: Provided to the value of £250 GBP (Can be spent on petrol/parking, car transfers, or travel by public transport).
    · Accommodation: 3 nights’ hotel accommodation in Bourton-on-the-Water, based on sharing one quadruple occupancy room.
    · Bird Sanctuary: Includes admission and Penguin feeding experience.
    · Inflatable Watersports Ride: (30 minutes) Includes guides and all equipment.
    · High-Ropes Adventure Course: Includes guides and equipment.
    · Lunch at Lakeside Restaurant: Provided to the value of £35 per person, including gratuity.

  2. Eligibility:
    · Participants must be 18 years or older.
    · Open to residents of the United Kingdom only.
    · At least one traveller must be aged 18 or over; Where any travellers are aged under 18, they must have prior parental or guardian permission.

  3. Entry Period:
    · All participants may enter this competition from Wednesday 21st Feb - Wednesday 6th March 2024.

  4. How to Enter:
    To enter this prize draw you must complete the following steps on at least one platform (Facebook or Instagram) during the entry period:
    · Instagram: Follow @frankienbennys on Instagram, & like Frankie & Benny’s competition posts.
    For a bonus entry share Frankie & Benny’s competition post to your story, and tag @frankienbennys
    · Facebook: Follow Frankie & Benny’s on Facebook & like Frankie & Benny’s competition posts.

  5. Winner Selection:
    · Winner will be drawn and contacted on the 13th March 2024.
    · The winner will be selected at random from eligible entries.
    · The winner will be contacted via direct message on the relevant social media platform.

  6. Claiming the Prize:
    · The winner must respond to the direct message within 48 hours to claim the prize.
    · Failure to respond within the specified time will result in the selection of a new winner.

  7. Verification:
    · Proof of age and residence may be required to claim the prize.
    · Participants found to have provided false information will be disqualified.

  8. General Conditions:
    · Frankie & Benny's reserves the right to disqualify any entry that does not comply with the terms and conditions.
    · Frankie & Benny's is not responsible for technical issues that may affect the entry process.
    · No cash value in exchange for this prize.
    · Frankie & Benny’s is the promoter of this competition.

  9. Privacy:
    · Personal information collected will be used only for the purpose of administering the competition. Winner’s personal information will be shared with Elements: The Prize Provider is Element London Ltd. Any personal data submitted by the winner to the Prize Provider will be treated in accordance with Prize Provider’s privacy policy, which is accessible at: https://element-london.com/element-london-privacy-policy-travel-english/

  10. Modification or Termination:
    · Frankie & Benny's reserves the right to modify or terminate the competition at any time without notice.

  11. Agreement to Terms:
    · By participating in the competition, entrants agree to abide by these terms and conditions.

  12. The Prize Provider is Element London Ltd.
    · See Elements London Ltd. full terms & conditions here.

Mother's Day Competition with Experience Days
Spoil Mum this Mother’s Day with an £150 voucher from Experience Days!

• Competition entry period: 1st of March - 7th March 2024

• Prize winner shall receive: One £150 voucher from Experience Days. When claiming the prize only the original voucher must be presented and shall be invalid if altered, copied, damaged or defaced. Duplicates are not accepted or valid.

• To enter this prize draw you must complete the following steps on at least one platform during the entry period:
Instagram: Follow @frankienbennys and @experience_days on Instagram, & like Frankie & Benny’s competition posts.
For a bonus entry share Frankie & Benny’s competition post to your story, and tag @frankienbennys
Facebook: Follow Frankie & Benny’s and Experience Days on Facebook & like Frankie & Benny’s competition posts.

• Restrictions: Participants must be 16 years or older.
General terms: By entering any competition(s) run by Frankie & Benny’s you are accepting that you will be legally bound by these terms. Only one entry per household is permitted, multiple entries will be disqualified unless stated. Winners will be the first eligible entries, drawn at random, after the closing date. By entering the competition, you confirm that all information submitted by you is true, current and complete. We reserve the right to verify the eligibility of all entrants. The winners will be contacted within 28 days after the competition closing date. We reserve the right to re-draw an alternative winner and re-allocate the prize, if after a period of 48 hours, the original winner has not responded. We reserve the right to withdraw or vary the specific terms of the competition (acting reasonably, when required to do so) including replacing the stated prizes with prizes that we consider to be of broadly equivalent value. No alternative prize or cash in lieu will be offered and the prize is non-transferable. We reserve the right to disqualify any entrant if it has reasonable grounds to believe the entrant has breached any of the rules. In the event of any dispute regarding the rules, conduct, results and all other matters relating to a competition, the decision of the judge(s) shall be final, and no correspondence or discussion shall be entered into. We will not be liable if a prize does not reach a prize-winner for any reason outside of their control or if a prize is damaged during delivery. Please see our Privacy Policy for full details of our commitment to your data security. Any personal data relating to entrants will not be disclosed to a third party except as is strictly necessary for the purpose of administering the competition. Winners may be requested to take part in promotional activity, and we reserve the right to use the names and addresses of winners in any publicity both in paper and online, with consent. We will only process your data in accordance with the https://www.frankieandbennys.com/privacy-policy. We may change these terms at any time so you should check the competition page regularly for any changes. Changes will apply from the date that they are published on this page. This offer is only valid in GB.

Pay my bill & order and pay

These Terms & Conditions govern your use of the Pay My Bill service (“Pay My Bill”) and Order and Pay service (“Order and Pay”) made available to you by Frankie & Benny’s, a brand of BTG Leisure Holdings Limited, a company registered in England under company number 894426, with its registered office at Elsley House, 24/30 Great Titchfield Street; London; W1W 8BF. VAT number 3356692657

Pay my bill

Order and pay

How we use your personal details

Availability of pay my bill, order and pay liability

Making a table reservation booking for groups larger than 6 people or booking of a restaurant experience

Additional information

Partner offers

We are no longer accepting Meerkat Meals discounts, Tastecard, Gourmet Society, Vouchercloud and Vouchercode

Odeon Limitless

Cinema Offer

Showcase Insider

20% off Merlin Pass Members

15% off Nuffield Health

F&B Greenwich Retail Park - Pure Gym partnership

Offers

At Frankie’s we wear pink – Free Loaded Fries

Frankie says you go Glen Coco: all day 2 for 1 cocktails

Frankie says you go Glen Coco: all day £6 cocktails (Scotland)

Frankie’s Fiver’s – The Big January Sale

Snap, share, and savour the rewards

Frankie & Benny’s X Coca Cola Christmas Instant Wins 2023

Spin to Win

Frankie & Benny’s Birthday Bundle’s

20% Mains Click & Collect

% off Click & Collect

Lunch Menu

Evening Set Menu

Student Discount

Birthday Offer

Emergency Services Discount

Frankie Says Relax: 2 for 1 Cocktails

Frankie Says Relax: Cocktails for £6 (Scotland)

Frankie’s 30% Email Offer

Email Sign-up Incentives

Email Incentives – Free Garlic Bread

Email Free Starter

Local 10% off total bill

Local 15% off food

Local 30% off mains

Competition

Win your dream engagement with Frankie & Benny's Competition