Terms & conditions
WEBSITE USE TERMS & CONDITIONS
Frankie & Benny’s authorise you to view certain specified materials on this website only provided that you retain all copyright and other proprietary notices contained in the original materials on any copies of the materials.
You may not modify the materials on this site in any way or reproduce or publicly display, perform or distribute or otherwise use them for any public or commercial purpose. For purposes of these terms, any use of these materials on any other website or networked computer environment for any purpose is prohibited. The materials on this site are copyrighted and any unauthorised use of any materials on this site may violate copyright, trademark and other laws.
The names, images and logos identifying Frankie & Benny’s, Little Frankie’s or third parties and their products and services are subject to copyright, design rights and trade marks of The Restaurant Group plc and/or third parties. Nothing contained in these terms shall be construed as conferring any licence or right to use any trade mark, design right or copyright of The Restaurant Group or any other third party.
If you breach any of these terms, your authorisation to use this site automatically terminates and you must immediately destroy any downloaded or printed materials.
Frankie & Benny’s try to ensure that all information provided on this Site is correct at the time of inclusion but do not represent or warrant that the material comprised in this Site is completely accurate or up to date. Accordingly, neither The Restaurant Group plc, Frankie & Benny’s or any other subsidiaries of The Restaurant Group plc shall have any liability in respect of such material or for any use of or reliance on such information by any such person.
• What information we collect and how do we obtain it?
• How do we protect your information
• Payment and card details
• How do we use the information we collect?
• Information we share
• Collection of information by third party sites
• Disabling / Enabling Cookies
• How to contact us
What information is collected and how do we obtain it?
We collect personal information relating to you, such as your name, address, phone number and/or e-mail address (“Personal Information”) in the following situations:
Information you provide when you contact us (including by email, phone, SMS, via the website or otherwise), subscribe and use our Free Wi-Fi service when you dine in one of our restaurants, subscribe for e-mail newsletters and update services, order items from us, participate in market research initiatives or promotional events, complete a questionnaire or competition entry form or submit a job application form.
Information collected automatically when you use the Free Wi-Fi service in one of our restaurants: we may collect certain information concerning your use of our Free Wi-Fi service you dine in one of our restaurants in order to produce aggregated and anonymous reports concerning the use of the Free Wi-Fi service. These reports will not personally identify you.
How do we protect your information?
We apply appropriate security measures to prevent unauthorized access to Personal Information we hold about you. All Personal Information about our customers is stored within a robust secure environment.
Our practice is that no data is ever provided to third parties except in the circumstances described in section 4 below.
Please note that email correspondence with us is in free format text and cannot be encrypted. Accordingly please do not send any sensitive information such as credit card details or passwords via email. Please also note that perfect security does not exist on the Internet. You’ll know that you’re in a secure area of our website when a “padlock” icon appears on your screen and the “http” portion of our URL address changes to “https.” The “s” stands for “secure.”
Payment and card details
In order to pay for your Frankie & Benny’s bill using the application where this service is available, you will need to input the credit or debit card details. You must have appropriate authority to use all card details which you provide using the services.
Payment processing services are provided by a 3rd party, Braintree part of PayPal. The application will transfer payment details directly from Braintree to the operator’s point of sale system. By inputting payment card details, you are consenting to use such details by Braintree, the operator and us for the purpose of paying your bill and processing your payment.
Your card details will be securely stored by Braintree for ease of use in future transactions using the application. However, your CSC/CVV number is not stored and must be entered each time you use a card for authentication. Frankie & Benny’s part of The Restaurant Group does not store your card details on its systems nor does The Restaurant Group.
Following bill payment, we shall email you a copy of your receipt.
How do we use the information we collect?
We will only use your Personal Information for the purpose(s) for which you provide it to us including for example to:
respond to your enquiries, provide you with updates on our services and details of promotional events;
process orders and payments and arrange delivery of items;
provide to you the Free Wi-Fi service in our restaurants;
communicate with you regarding orders, promotions and market research initiatives;
improve our services;
update and maintain our records;
prevent or detect fraud or abuses of our website or our Free Wi-Fi service;
enable third parties to carry out technical, logistical or other functions on our behalf to make the website more useful to you; and/or
process job applications.
Updates and Promotional offers: unless you have told us that you do not wish to be contacted for this purpose, we send you updates and information on our promotional offers. These may include joint promotions with our business partners. If you no longer want to receive such offers, please notify us by writing to:
Frankie & Benny’s
5 – 7 Marshalsea Road
London SE1 1EP
Or please email us at: email@example.com
We do not transfer your Personal Information to countries outside the European Union.
Information we share
Agents: from time to time we employ other companies to perform functions on our behalf including fulfilling order deliveries, sending customer communications, analysing data, providing marketing assistance, processing payments, improving our services and providing customer service. They may have access to Personal Information needed to perform their functions, but are not permitted to use it for other purposes.
Fraud / Credit Risk: where necessary to prevent fraud or reduce credit risk we may exchange your Personal Information with other companies and organisations.
Legal reasons: we may disclose information about you (i) if we are required to do so by law, (ii) in response to a request from law enforcement authorities or other government officials, or (iii) when we believe disclosure is necessary or appropriate to prevent physical harm or financial loss or in connection with an investigation of suspected or actual illegal activity.
With your consent: other than as set out above, you will receive notice when information about you might go to third parties and you will have an opportunity to choose not to share your information.
Collection of information by third party sites
Our website may contain links to other websites whose privacy practices may be different to ours. You should check the privacy notices of those third party sites as we have no control over information that is submitted to or collected by those third party sites. We are not responsible for the content of these sites, any products or services that may be offered through these sites, or any other use of these sites.
A cookie is a text-only string of information that a website transfers to the cookie file of the browser on your computer’s hard disk so that the website can recognise your computer when a user of your computer returns to a website previously visited by someone using your computer. A cookie will typically contain the name of the domain from which the cookie has come, the “lifetime” of the cookie, and a value, usually a randomly generated unique number that identifies your computer. Cookies are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the website.
There are two broad categories of cookies “first party cookies” and “third party cookies”. First party cookies are cookies that are served directly by the website operator to your computer, and are used only by the website operator to recognise your computer when it revisits that site. Third party cookies are served by a service provider on behalf of the website operator, and can be used by the service provider to recognise your computer when it visits other websites. Third party cookies are most commonly used for website analytics or advertising purposes.
When you visit our website we serve a cookie to your computer. Cookies may be used in the following ways:
To enable the personalisation features on our website (which give you the ability to recall recently viewed pages and see information which you have input on line); and
To compile anonymous, aggregated statistics that allow us to understand how users use our website and to help us improve the structure of our website. We cannot identify you personally in this way.
Two types of cookies may be used on our website; “session” cookies, which are temporary cookies that remain in the cookie file of your browser until you leave the site and “persistent” cookies, which remain in the cookie file of your browser for much longer (though how long will depend on the lifetime of the specific cookie).
Disabling / Enabling Cookies
You can accept or decline cookies by modifying the setting in your browser. The “help” portion of the toolbar on most Internet browsers will tell you how to change your browser cookie settings, including how to have the browser notify you when you receive a new cookie, and how to disable cookies altogether For further details on how to do this please visit the educational sources http://www.allaboutcookies.org and http://www.youronlinechoices.eu.
Please note that if you disable cookies you may not be able to use all the features of our website.
How to Contact us
no longer wish to receive promotional offers;
decide that you no longer wish us to hold or use any of your Personal Information;
wish to change the use to which your Personal Information can be put;
want to change the Personal Information we hold about you; and/or
please write to us at:
Frankie & Benny’s
5 – 7 Marshalsea Road
London SE1 1EP
Or please email us at: firstname.lastname@example.org
The Personal Information which you provide to us or which we gather from the website or in the course of providing services to you is controlled by Frankie & Benny’s. Frankie & Benny’s trades under the name of City Centre Restaurants (UK) Limited (company number 894426), Registered Office: 5-7 Marshalsea Road, London, SE1 1EP.
PAY MY BILL TERMS & CONDITIONS AND PRIVACY
These Terms & Conditions govern your use of the Pay My Bill service (“Pay My Bill”) made available to you by Frankie & Benny’s, a brand of The Restaurant Group (UK) Limited, a company registered in England under company number 894426, with its registered office at 5-7 Marshalsea Road, London SE1 1EP. VAT number 340 3778 62 (“F&B”, “we” or “us”).
PAY MY BILL
Pay My Bill is designed to allow you to pay your Frankie & Benny’s bill electronically, using your smartphone or other compatible mobile device, at participating restaurants. To access Pay My Bill, you will need to either:
• download the Frankie & Benny’s App (the “F&B App”) from the Apple App Store (for iOS devices) or Google Play (for Android devices). Note that the F&B App provides services based on your location; if you wish to switch off location services, please change your settings on your device
• connect to the Pay My Bill functionality via the Frankie & Benny’s website at: https://www.frankieandbennys.com (the “F&B Website”).
We may offer a choice of ways of paying via Pay My Bill, including using third party online payment services (e.g. PayPal, Apple pay …). When you pay using Pay My Bill, you will be emailed a receipt. You can also ask for a hard copy receipt from your server.
Pay My Bill may not support discounts and promotions. If you have any discounts or promotions you would like to use, please inform your server before you pay via Pay My Bill, so that they can be applied to your bill.
How we use your personal details
- Pay My Bill service: In order to pay your Frankie & Benny’s bill using Pay My Bill, where this service is available, you will need to input a valid email address and your credit or debit card details.
Payment processing services are provided by Braintree, a division of PayPal (Europe) S.a.r.l. et Cie, SCA (“Braintree”), which will involve transferring your data to Braintree’s servers located within the United States. Braintree is self-certified to the US Department of Commerce under the EU-US Privacy Shield. The application will transfer payment details directly from Braintree to the operator’s point of sale system. By inputting your email and payment card details, you are consenting to the use of such details by Braintree, the operator and us for the purpose of paying your bill and processing your payment.
We will not store your card details on our system. Your personal and card details will be securely stored by Braintree and used only for the purpose of administering payment, verification of transactions, refunds and ease of use in future transactions using the service. However, your CSC/CVV number will not be stored and must be entered each time you use a card for authentication. We will also share your email address with Omnifi Limited who will generate and send you an electronic receipt on our behalf, following bill payment.
- Email Updates and Promotional offers: we would like to send you updates and information on our promotional offers for our restaurants, from time to time. These may include joint offers with our business partners. If you no longer want to receive such offers, please notify us by writing to:
Frankie & Benny’s
5 – 7 Marshalsea Road
London SE1 1EP
Availability of Pay My Bill and Liability
While we will try to make Pay My Bill available to you via the F&B App and/or the F&B Website (the “App & Website”), Pay My Bill may not be available at all restaurants. Pay My Bill is for your own personal use only, at your own risk, and must not be used for commercial purposes. We will not be liable for any unavailability or malfunction of Pay My Bill, any connection problems or any other failure or inability to access or use the App & Website, or a third party online payment service via Pay My Bill. We also reserve the right to refuse the use of Pay My Bill to pay a bill, if we have reason to suspect fraud, misconduct or unauthorised or inappropriate use.
Where Pay My Bill, the App & Website or the third party online payment service are not available, or their use is refused, you will still be liable to pay for your bill using another acceptable means of payment.
In any case, we will not be liable for any indirect, incidental or consequential damages or any financial loss, loss of income, data or other information or loss of reputation as a result of the use of, or inability to use, Pay My Bill or the App & Website. Nothing in these terms shall limit or exclude our liability for death or personal injury caused by our negligence, for fraud or any other liability that cannot be excluded or limited by English law.
We reserve the right to change these Terms & Conditions and Privacy Notice at any time. Any changes to these Terms & Conditions and Privacy Notice will be effective immediately upon posting the revised version on the F&B App or the F&B Website, and your continued use of Pay My Bill will be deemed to be acceptance of the revised Terms & Conditions and Privacy Notice.
You may be subject to charges imposed by your mobile network operator or internet service provider. Payment of such charges is solely your responsibility. The ability to download or access the App & Website may be restricted or impaired when roaming on a network abroad.
These terms and conditions are governed by English Law and you and we submit to the nonexclusive jurisdiction of the English Courts.
30% off mains:
• With this voucher, you and all of your table can enjoy 30% off mains from the Main or Gluten Free menus.
• You can use this voucher from the 16th - 22nd May.
• You cannot use this voucher with the Italian Family Feast dish, with any other promotion or at airport locations. We can amend or withdraw this voucher at any time.
Royal Wedding Cocktails:
• With this voucher you can enjoy one Ginger Prince or Meghan Markle Sparkle cocktail for £2 each when a main meal is purchased (non-alcoholic options are available on request).
• You can use this voucher from the 18th – 20th May during licensed hours.
• You cannot use this voucher at airport locations or with any other promotion except 30% off mains.
• We can amend or withdraw this voucher at any time.
• Meghan Markle Sparkle: Gordon’s Pink Gin, Funkin Strawberry puree, Midea Prosecco, Strawberries.
• Ginger Prince: Captain Morgan Spiced Rum, Britvic Ginger Ale, Lime.
• With this voucher, you and all of your table can enjoy unlimited breakfast reorders when you buy a breakfast dish.
• You can use this voucher daily until noon from the 18th - 20th May.
• There’s no limit on reorders, however, breakfast cannot be shared and your plate must be finished before reordering. Reorders must be the same dish.
• You cannot use this voucher with any other promotion or at airport locations. We can amend or withdraw this voucher at any time.
£15 off call & collect:
Voucher entitles bearer to £15 off a minimum spend of £30 on food. Valid until 31st May 2018. Offer only available on take away orders. Cannot be used with any other offer, voucher or promotion. Not valid at Frankie & Benny’s restaurants in airport locations but valid at all other Frankie & Benny’s and Little Frankie’s restaurants. To redeem offer, show your server your voucher.