Terms & Conditions

PAY MY BILL & ORDER AND PAY TERMS & CONDITIONS AND PRIVACY

These Terms & Conditions govern your use of the Pay My Bill service (“Pay My Bill”) and Order and Pay service (“Order and Pay”) made available to you by Frankie & Benny’s, a brand of The Restaurant Group (UK) Limited, a company registered in England under company number 894426, with its registered office at 5-7 Marshalsea Road, London SE1 1EP. VAT number 340 3778 62 (“F&B”, “we” or “us”).

PAY MY BILL

Pay My Bill is designed to allow you to pay your Frankie & Benny’s bill electronically, using your smartphone or other compatible mobile device, at participating restaurants. To access Pay My Bill, you will need to either:
• download the Frankie & Benny’s App (the “F&B App”) from the Apple App Store (for iOS devices) or Google Play (for Android devices). Note that the F&B App provides services based on your location; if you wish to switch off location services, please change your settings on your device

or

• connect to the Pay My Bill functionality via the Frankie & Benny’s website at: https://www.frankieandbennys.com (the “F&B Website”).

ORDER AND PAY

Order and Pay is designed to allow you to order your food and beverages and/or pay your bill electronically, using a web-based service accessible using your smartphone or other compatible mobile device, at participating restaurants. To access Order and Pay, you will need to scan the QR code located on your table in the participating restaurant, which will connect you to the relevant Frankie & Benny’s webpage. Once you have confirmed your Frankie & Benny’s location and table number, and set a pin to protect your tab, you can proceed to order items and/or pay your bill through the Order and Pay service.

We may offer a choice of ways of paying via Pay My Bill and Order and Pay, including using third party online payment services (e.g. PayPal, Apple Pay, Google Pay …). Use of third party online payment services will be subject to their terms and conditions and privacy policy. When you pay using Pay My Bill, you will be emailed a receipt. When you pay using Order and Pay, a receipt can be emailed to you at your request. You can also ask for a hard copy receipt from your F&B team member.

Pay My Bill and/or Order and Pay may not support discounts and promotions. If you have any discounts or promotions you would like to use, please inform your F&B team member before you pay via Pay My Bill or Order and Pay, so that they can be applied to your bill.

HOW WE USE YOUR PERSONAL DETAILS

  1. Pay My Bill service: In order to pay your Frankie & Benny’s bill using Pay My Bill, where this service is available, you will need to input a valid email address and your credit or debit card details.

  2. Order and Pay service: Where this service is available, prior to ordering any items or otherwise accessing your bill, we will ask you to set a pin (to help keep your tab private) and provide an email address solely for the purpose of enabling you to reset your pin (in case you forget it). Where you use this service to pay your bill, we will ask you to provide your email address, your debit card and other details (such as your postcode) for payment.

  3. For both the Pay My Bill and Order and Pay services, payment processing services are provided by Braintree, a division of PayPal (Europe) S.a.r.l. et Cie, SCA (“Braintree”), which will involve Braintree transferring your data to Braintree’s servers located within the United States in accordance with applicable data protection laws. The application will transfer payment details directly from Braintree to the operator’s point of sale system. By inputting your email (where required) and payment card details, you are consenting to the use of such details by Braintree, the operator and us for the purpose of paying your bill and processing your payment.

  4. We will not store your card details on our system. Your personal and card details will be securely stored by Braintree and used only for the purpose of administering payment, verification of transactions, refunds and ease of use in future transactions using the service. However, your CSC/CVV number will not be stored and must be entered each time you use a card for authentication. Where appropriate, we will also share your email address with Omnifi Limited who will generate and send you an electronic receipt on our behalf, following bill payment.

  5. Email Updates and Promotional offers: unless you tell us otherwise, we will use the data we collect to send you updates and information on our promotional offers for our restaurants, from time to time. These may include joint offers with our business partners. The way we collect and use your data is set out fully in our Privacy Notice which can be obtained from our website at www.frankieandbennys.com . If you no longer want to receive promotional offers from us, you can simply unsubscribe using the link on our email or notify us by writing to:

Marketing Department
Frankie & Benny’s
5 – 7 Marshalsea Road
London SE1 1EP

AVAILABILITY OF PAY MY BILL, ORDER AND PAY AND LIABILITY

While we will try to make Pay My Bill and/or Order and Pay available to you via the F&B App and/or the F&B Website (the “App & Website”), Pay My Bill and/or Order and Pay may not be available at all restaurants. Pay My Bill and Order and Pay are for your own personal use only, at your own risk, and must not be used for commercial purposes. We will not be liable for any unavailability or malfunction of Pay My Bill or Order and Pay, any connection problems or any other failure or inability to access or use the App & Website, or a third party online payment service via Pay My Bill or Order and Pay. We also reserve the right to refuse the use of Pay My Bill and/or Order and Pay to pay a bill, if we have reason to suspect fraud, misconduct or unauthorised or inappropriate use.

Where Pay My Bill, Order and Pay, the App & Website or the third party online payment service are not available, or their use is refused, you will still be liable to pay for your bill using another acceptable means of payment.

In any case, we will not be liable for any indirect, incidental or consequential damages or any financial loss, loss of income, data or other information or loss of reputation as a result of the use of, or inability to use, Pay My Bill, Order and Pay or the App & Website. Nothing in these terms shall limit or exclude our liability for death or personal injury caused by our negligence, for fraud or any other liability that cannot be excluded or limited by English law.

ADDITIONAL INFORMATION

We reserve the right to change these Terms & Conditions and Privacy Notice at any time. Any changes to these Terms & Conditions and Privacy Notice will be effective immediately upon posting the revised version on the F&B App or the F&B Website, and your continued use of Pay My Bill and/or Order and Pay will be deemed to be acceptance of the revised Terms & Conditions and Privacy Notice.

You may be subject to charges imposed by your mobile network operator or internet service provider. Payment of such charges is solely your responsibility. The ability to download or access the App & Website may be restricted or impaired when roaming on a network abroad.

These terms and conditions are governed by English Law and you and we submit to the nonexclusive jurisdiction of the English Courts.

Our full Privacy Notice can be obtained from our website at www.frankieandbennys.com.

PARTNER OFFER TERMS

We are no longer accepting Meerkat Meals discounts, Tastecard, Gourmet Society, Vouchercloud and Vouchercode

Odeon Limitless
• Enjoy 30% off food for all active Limitless members when presenting your Limitless card
• Offer valid when a main course is purchased from the Main or Gluten Free menus
• Offer valid until 1st June 2022.
• Offer valid for up to 6 people per Limitless card.
• If 1 card is used for a table larger than 6 people then the cheapest or equivalent dish of each course will be discounted from your bill.
• Offer valid on items from the Main, Vegan, Gluten Free and Desserts menus
• Excludes Frankie’s Super Deal, Breakfast, Event, Evening, Lunch, Kids, Kids Gluten Free and Drinks menus
• Offer not valid at Frankie & Benny’s restaurants in Airport locations
• Offer cannot be used in conjunction with any other promotion nor on Celebration days, including but not limited to, Valentine’s Day, Mother’s Day, Father’s Day, Bank holidays
• This offer is only valid for orders made while dining in the restaurant
• Offer not valid at the following restaurants on event days: Wembley Designer Outlet, Greenwich O2, Argyll Street, Sheffield Meadowhall, Oxford, and Sheffield.
• Offer can be amended or withdrawn at any time

Armed Forces
• Enjoy 25% off the total food bill upon presentation of a Forces Identification Card (MOD90)
• Offer valid when 2 main courses are purchased from the Main or Gluten Free menus
• Offer valid 7 days a week
• Offer limited to 6 people per Force Identification card presented
• If 1 card is used for a table larger than 6 people then the cheapest or equivalent dish of each course will be discounted from your bill.
• Offer cannot be used in conjunction with any other promotion nor on Celebration days, including but not limited to, Valentine’s Day, Mother’s Day, Father’s Day, Bank holidays etc.
• Excludes Frankie’s Super Deal, Breakfast, Evening, Lunch, Kids, Kids Gluten Free and Drinks menus
• Offer not valid at Frankie & Benny’s restaurants in Airport locations
• This offer is only valid for orders made while dining in the restaurant
• Offer not valid at the following restaurants on event days: Wembley Designer Outlet, Greenwich O2, Argyll Street, Sheffield Meadowhall, Oxford, and Sheffield.
• Offer can be amended or withdrawn at any time

NHS
• Enjoy 20% off the total food bill upon presentation of a valid NHS discount card
• Offer valid when 2 main courses are purchased of the Main or Gluten Free menus
• Offer valid 7 days a week
• Offer limited to 6 people per NHS card presented
• If 1 card is used for a table larger than 6 people then the cheapest or equivalent dish of each course will be discounted from your bill.
• Offer cannot be used in conjunction with any other promotion nor on Celebration days, including but not limited to, Valentine’s Day, Mother’s Day, Father’s Day, Bank holidays etc.
• Excludes Frankie’s Super Deal, Breakfast, Evening, Lunch, Kids, Kids Gluten Free and Drinks menus
• Offer not valid at Frankie & Benny’s restaurants in Airport locations
• This offer is only valid for orders made while dining in the restaurant
• Offer not valid at the following restaurants on event days: Wembley Designer Outlet, Greenwich O2, Argyll Street, Sheffield Meadowhall, Oxford, and Sheffield.
• Offer can be amended or withdrawn at any time

Showcase Insider
• Enjoy 25% off their food bill when ordering one main meal from our Main or Gluten Free Menu.
• This offer is valid 7 days a week.
• This offer is only valid when you show a valid Insider Showcase card.
• This offer is excluded on our Frankie’s, Lunch, Event, Kids, Kids GF and Drinks menus
• This offer is limited to 6 people per card.
• If 1 card is used for a table larger than 6 people, then the cheapest of equivalent dish of each course will be discounted from your bill.
• Offer cannot be used in conjunction with any other promotion nor on Celebration days, including but not limited to, Valentine’s Day, Mother’s Day, Father’s Day, Bank holidays etc
• Offer not valid at Frankie & Benny’s restaurants in Airport locations
• This offer is only valid for orders made while dining in the restaurant
• Offer not valid at the following restaurants on event days: Wembley Designer Outlet, Greenwich O2, Sheffield Meadowhall, Oxford, and Sheffield.
• Offer can be amended or withdrawn at any time



OFFER TERMS

30% off Cinema
• Enjoy 30% off main dishes with a valid cinema ticket.
• Offer valid until 31st January 2022
• Offer valid for up to 6 people per Limitless card.
• If 1 card is used for a table larger than 6 people then the cheapest or equivalent dish of each course will be discounted from your bill.
• Offer valid on items from the Main, Vegan, Gluten Free and Desserts menus
• Excludes Frankie’s Super Deal, Breakfast, Event, Evening, Lunch, Kids, Kids Gluten Free and Drinks menus
• Offer not valid at Frankie & Benny’s restaurants in Airport locations
• Offer cannot be used in conjunction with any other promotion nor on Celebration days, including but not limited to, Valentine’s Day, Mother’s Day, Father’s Day, Bank holidays
• This offer is only valid for orders made while dining in the restaurant
• Offer not valid at the following restaurants on event days: Wembley Designer Outlet, Greenwich O2, Argyll Street, Sheffield Meadowhall, Oxford, and Sheffield.
• Offer can be amended or withdrawn at any time

10% Click & Collect
• This offer entitles customers to 10% off Click & Collect orders.
• This offer is only valid on Click & Collect orders and will not be accepted on Takeaway orders.
• The 10% discount will automatically be applied to all Click & Collect purchases at the checkout.

20% Click & Collect
• This offer entitles customers to 20% off Click & Collect orders.
• This offer is only valid on Click & Collect orders and will not be accepted on Takeaway orders.
• The 20% discount will automatically be applied to all Click & Collect purchases at the checkout.

25% Click & Collect
• 25% off all Click & Collect Orders.
• 25% offer is automatically applied to all Click & Collect purchases at checkout.
• If redeeming this offer through a code, it is only valid on one transaction only.
• 25% off is not valid on existing bundles.

Lunch Menu
• Dine on our Lunch menu from Monday – Friday.
• This offer is valid from 12pm – 3pm.
• This offer includes 1 course £7.00/ 2 courses for £10.00 / 3 courses for £13.00.
• This offer is only valid on dishes included in the lunch set menu, no alternatives.
• This offer is only valid for orders made while dining in the restaurant.
• This offer excludes Frankie’s Super Deal, Breakfast, Event, Evening, Kids, Kids Gluten Free and Drinks menus
• This offer is not valid at Frankie & Benny’s restaurants in Airport locations
• This offer cannot be used in conjunction with any other promotion nor on Celebration days, including but not limited to, Valentine’s Day, Mother’s Day, Father’s Day, Bank holidays
• This offer is not valid on the following menus: Frankie’s Super Deal, Breakfast, Evening, Kids, Kids Gluten Free and Drinks menu
• Dishes within this offer may vary across different restaurants.
• This offer can be used multiple times.
• This offer may be refused at event restaurants on event days. It will be processed at the manager’s discretion.
• We have the right to amend or withdraw this offer at any time.

Kids Eat Free
• This offer entitles you and all your table to enjoy 1 free kids’ meal from the Kids’ menu with every adult main meal purchased.
• Menus valid within this offer include Main and Gluten Free.
• This offer is not valid on the following menus: Frankie’s Super Deal, Breakfast, Evening, Lunch, Kids, Kids Gluten Free and Drinks menu
• Dishes within this offer may vary across different restaurants.
• This offer can be used multiple times.
• You may not use this offer in conjunction with any other offer nor on Celebration days, including but not limited to, Valentine’s Day, Mother’s Day, Father’s Day, Bank holidays
• This offer is not valid at Frankie & Benny’s Airport locations
• This offer may be refused at event restaurants on event days. It will be processed at the manager’s discretion.
• We have the right to amend or withdraw this offer at any time.

Student Discount
• This offer entitles students to enjoy 20% off their total food bill.
• Offer valid when 2 main courses are purchased from the Main or Gluten Free menus
• A valid student ID must be presented upon entry.
• This offer is valid for 6 people per student ID.
• This offer is valid on our Main, Breakfast, Dessert, Gluten Free and Vegan menus.
• This offer is excluded on our Frankie’s Super Deal Evening, Lunch, Event, Kids, Kids GF and Drinks menus
• You may not use this offer in conjunction with any other offer nor on Celebration days, including but not limited to, Valentine’s Day, Mother’s Day, Father’s Day, Bank holidays
• This offer is not valid at Frankie & Benny’s airport locations.
• This offer may be refused at event restaurants on event days. It will be processed at the manager’s discretion.
• This offer is only valid for orders made whilst dining in the restaurant.
• We have the right to amend or withdraw this offer at any time.

2 for 1 Cocktails
• This offer entitles you and your table to enjoy 2 for 1 cocktail.
• This offer is valid on our Classic Cocktails.
• This offer is only valid on 2 of the same cocktails. The cheapest one will be discounted if various cocktails are ordered on the same bill.
• This offer is not valid in Scotland.
• This offer may be refused at event restaurants on event days. It will be processed at the manager’s discretion.
• This offer is excluded on our Frankie’s Super Deal Evening, Lunch, Event, Kids, Kids GF and Drinks menus
• This offer is only valid for orders made whilst dining in the restaurant.
• We have the right to amend or withdraw this offer at any time.
• You may not use this offer in conjunction with any other offer nor on Celebration days, including but not limited to, Valentine’s Day, Mother’s Day, Father’s Day, Bank holidays
• This offer is only valid for one transaction only.

2 for 1 Mains
• This offer entitles you and all of your table to enjoy 2 for 1 on our main dishes from the main and gluten free menu.
• This offer is excluded on our Frankie’s Super Deal Evening, Lunch, Event, Kids, Kids GF and Drinks menus
• You may not use this offer in conjunction with any other offer nor on Celebration days, including but not limited to, Valentine’s Day, Mother’s Day, Father’s Day, Bank holidays
• This offer is not valid at Frankie & Benny’s airport locations.
• This offer may be refused at event restaurants on event days. It will be processed at the manager’s discretion.
• This offer is only valid for orders made whilst dining in the restaurant.
• We have the right to amend or withdraw this offer at any time.
• This offer is only valid for one transaction only.

Gift Voucher
• Frankie & Benny’s gift voucher is issued and operated by The Restaurant Group.
• Our gift voucher allows you to purchase cash value (£) onto your gift voucher and use it to pay for Frankie & Benny’s meals.
• Gift vouchers are valid from the moment they are purchased until a year after the first transaction.
• You will receive one email for every voucher you have purchased.
• The full gift voucher value does not have to be used in one visit. The bearer is entitled to redeem their voucher in £5 increments.
• Our gift voucher is not valid at any Frankie & Benny’s airport locations.
• Our gift voucher is only valid for transactions made when dining in our restaurant.
• We reserve the right to amend the terms and conditions of a Frankie & Benny’s gift voucher.
• Frankie & Benny gift vouchers are non-refundable.

Free Dessert:
•Enjoy a free dessert when you order a main dish from our Main and Gluten Free menus
•This offer will only be accepted with a valid voucher code.
•This offer is valid until 15th August 2021.
•This offer is excluded on our, Event, Kids, Kids GF and Drinks menus
•You may not use this offer in conjunction with any other offer nor on Celebration days, including but not limited to, Valentine’s Day, Mother’s Day, Father’s Day, Bank holidays
•This offer is not valid at Frankie & Benny’s airport locations.
•This offer may be refused at event restaurants on event days. It will be processed at the manager’s discretion.
•This offer is only valid for orders made whilst dining in the restaurant.
•We have the right to amend or withdraw this offer at any time.
•This offer is only valid for one transaction only.

£5 Off Food:
• This offer entitles you to enjoy £5 off food when you order a dish from the Main, Gluten Free and Vegan menus.
•This offer will only be accepted with a valid voucher code and if you recieved this via email on the 2nd July 2021.
•This offer is valid until 15th August 2021.
• This offer is excluded on our Lunch, Event, Kids, Kids GF and Drinks menus.
• You may not use this offer in conjunction with any other offer nor on Celebration days, including but not limited to, Valentine’s Day, Mother’s Day, Father’s Day, Bank holidays
• This offer is not valid at Frankie & Benny’s airport locations or our Pread Street restaurant.
• This offer may be refused at event restaurants on event days. It will be processed at the manager’s discretion.
• This offer is only valid for orders made whilst dining in the restaurant.
• We have the right to amend or withdraw this offer at any time.
• This offer is only valid for one transaction only.

Free Main:
•Enjoy a free main when you order a dish from our Main and Gluten Free menus
•This offer will only be accepted with a valid voucher code and if you recieved this via email on the 23rd July 2021.
•This offer is valid from 23rd July - 15th August 2021.
•This offer is excluded on our, Event, Kids, Kids GF and Drinks menus
•You may not use this offer in conjunction with any other offer nor on Celebration days, including but not limited to, Valentine’s Day, Mother’s Day, Father’s Day, Bank holidays
•This offer is not valid at Frankie & Benny’s airport locations.
•This offer may be refused at event restaurants on event days. It will be processed at the manager’s discretion.
•This offer is only valid for orders made whilst dining in the restaurant.
•We have the right to amend or withdraw this offer at any time.
•This offer is only valid for one transaction only.

Capri-Sun : Grow Your Own T&Cs
• Upgrade your drink to a Capri-Sun when ordering a meal from the Frankie & Benny’s Kids menu and receive a free ‘Grow Your Own’ kit. You will then have the chance to enter the Capri-Sun Grow Your Own Competition.
• This offer is valid from 22nd June – 25th July 2021.
• This offer is valid while stocks last. This includes both Capri-Sun pouches and the Grow Your Own kits.
• This offer is not valid on the following menus: Frankie’s Breakfast, Lunch, and Drinks.
• This offer is not valid at Frankie & Benny’s Airport locations.
• This offer may be refused at event restaurants on event days. It will be processed at the manager’s discretion.
• We have the right to amend or withdraw this offer at any time.

COMPETITION TERMS

Free Cookie Dough for a year
• This offer entitles you to enjoy one free cookie dough dessert per calendar month for a whole year
• This voucher is valid for a year after we open for dine in
• This voucher is valid to use for dining in only, once per calendar month throughout the year
• Voucher is non-refundable and cannot be exchanged for cash
• We reserve the right to amend the terms and conditions of this voucher
• This voucher is valid until 30th June 2022.

Free Mac ‘n’ Cheese for a year
• This offer entitles you to enjoy one free mac and cheese dish per calendar month for a whole year
• Dishes in this offer include our Buffalo Mac ‘n’ Cheese Bites, Cheesey Mac ‘n’ Cheese Burger and Ultimate Mac ‘N’ Cheese.
• Please note that our Northern Island sites only have Ultimate Mac and Cheese available.
• This voucher is valid to use for dining in only, once per calendar month throughout the year
• Voucher is non-refundable and cannot be exchanged for cash
• We reserve the right to amend the terms and conditions of this voucher
• This voucher is valid until 31st July 2022.

Capri- Sun Grow Your Own Competition
• This competition is open to legal residents of Great Britain who are 18 years or older and upgrade the drinks choice of any Frankie & Benny’s Kids meal purchased to a Capri-Sun and receive a ‘Grow Your Own Kit’. Residents of Northern Ireland, and any employees (and/or their immediate family or household members) of the promoter or any other member of The Restaurant Group plc group, and/or the Capri Sun Group, are excluded.
• Entry into the competition is deemed acceptance of these terms and conditions.
• This competition closes on 6th August 2021 at 23:59BST.
• To enter, use your ‘Grow Your Own’ kit and upload a picture of your home-grown cress in the Capri-Sun pouch to the Frankie & Benny’s Facebook page or Instagram platform with the hashtags #growwithfrankie’s #CapriSun #FrankieandBenny’s and be in with a chance of winning a £30 Frankie & Benny’s gift voucher and a £20 donation to a sustainable charity of your choice.
• One entry per person. One picture uploaded on either Facebook or Instagram equals an entry.
• Five winners will be selected at random by 9th August 2021.
• We reserve the right to terminate any entry which does not comply with the competition terms and conditions.
• Where your participation in the competition is made available via a post on Facebook, Instagram or through any other social media service provider (each a “Social Media Service Provider”), you accept that your use of the Social Media Service Provider service is governed by its respective terms and policies (Note: Facebook’s terms and policies can be viewed at https://www.facebook.com/terms.php and Instagram’s terms and policies can be viewed at: https://help.instagram.com/)). This competition is in no way sponsored, endorsed, or administered by, or associated with, any Social Media Service Provider. By participating, you hereby release and hold harmless any such Social Media Service Provider from any and all liability associated with, this competition. Any information provided by participants during the competition is provided to the promoter, not the Social Media Service Provider.

The Prize
• Each £30 gift voucher will expire 24 months after its issue date.
• Gift vouchers may be redeemed in-store at any Frankie & Benny’s restaurant within Great Britain or using Frankie & Benny’s Click and Collect. Sorry, vouchers cannot be redeemed for online delivery orders.
• Prize must be accepted as granted. No substitutions or cash equivalent payment will be allowed, and no refund, transfer or replacement unless the promoter agrees otherwise in writing. Gift vouchers may be subject to additional terms and conditions as may be specified from time to time.
• The winners will be selected at random from all eligible entries who have successfully grown cress in the Capri-Sun pouch, made in accordance with these terms and conditions, and contacted using the social media account used to submit the winning entry. If a winner does not claim the prize or is not available within seven days of notification , the promoter reserves the right to draw another winner at random. The decisions of the promoter are final and binding.
• Valid proof of identification may be required. The entrant is responsible for providing accurate details; Frankie & Benny’s will not be responsible for incorrect or inaccurate details provided by the entrant.
• The £20 donation will be made to the sustainable charity of each winner’s choice , subject to the promoter’s discretion. Frankie & Benny’s reserves the right to substitute a UK national charity of its choice, at its discretion, in place of the winner’s charity.
• Where permitted by law, by participating in this competition, you grant the promoter the right to print, publish, broadcast, and use any materials submitted by you in connection with the competition (including without limitation your name and/or picture submitted) for promotional purposes without compensation.
• You acknowledge and agree that any personal information you provide to the promoter through your participation in the competition will be handled by the promoter as a data controller and may be transferred and utilised by members of The Restaurant Group plc group in accordance with applicable data protection laws (including, without limitation the UK Data Protection Act 2018 and the retained EU law version of the General Data Protection Regulation ((EU) 2016/679) (UK GDPR)) and the Frankie & Benny’s Privacy Policy (which is available at Privacy Notice - Frankie & Benny’s (frankieandbennys.com)), for the purposes of conducting and administering the competition and as otherwise permitted by applicable law.
• The promoter of this competition is The Restaurant Group (UK) Limited of 5-7 Marshalsea Road, London, SE1 1EP, England.
• We reserve the right to amend the terms and conditions of this competition.

Spirit Untamed Prize:
Prize:
• Travel Allowance: Provided to the total value of £400 GBP
• Accommodation: 3 nights’ family cabin accommodation in the New Forest, Hampshire
• High Ropes Course Admission
• Horse Riding Adventure (1 hour) Includes professional guide and all equipment
• BBQ Cookout Hamper: Fire up the BBQ for tasty family cookout feast (Delivered to accommodation)
• SPIRIT Movie Night Hamper: Cuddle up for a Spirit marathon in your cosy cabin. Includes:
SPIRIT franchise features via streaming platform or DVD/Blu Ray (Dependent on accommodation amenities)
Popcorn, hot chocolate and candy hamper.
• Cosy Family Dinner: (Provided to the value of £150 GBP incl. gratuity)
• Winner Management

Terms:
• Travel allowance is provided to the value of £400 GBP.
• At least 1 person travelling must be over the age of 18.
• Accommodation is based on 2 adults and 2 children under 12 years old sharing cabin accommodation.
• A valid credit or debit card will be required to guarantee your accommodation on check in.
• The prize excludes ground transfers, meals and drinks, excursions, attractions, treatments, car rental, visas, personal expenses and anything not expressly stated in the prize package.
• All elements of the prize are subject to availability; if unavailable, experiences and items of a similar nature and value may be offered at prize provider’s discretion.
• Winners must contact prize provider with three preferred travel dates in three separate months no later than six weeks prior to departure.
• Once booked, the prize cannot be amended or cancelled.
• Prize is non-refundable and non-transferable
• No cash alternative is available.
• Any necessary travel documentation, visas or insurance are the responsibility of the winner and guests.
• Prize cannot be taken over Christmas and New Year or Public Holidays.
• The prize is valid for 18 months from the date of notification of winning, and all travel must be completed within that time.
• Restaurant dinner is provided to the value of £150 GBP, including service charge
• The high-ropes course is not recommended for pregnant women or people with back or neck injuries, minimum height and weight restrictions vary depending on chosen course and will be advised at time of booking.
• The minimum age for horse riding is 4 years old and maximum weight is 90kg
• Prize must be taken in accordance with government guidelines and COVID-19 rules and restrictions.
• The Prize Provider is Element London Ltd. Any personal data submitted by the winner to the Prize Provider will be treated in accordance with Prize Provider’s privacy policy, which is accessible at https://element-london.com/element-london-privacy-policy-travel-english/
• Exclusions: Anything not specified in these terms and conditions as being included in the Prize package is excluded.
• Universal reserves the right to substitute any prize with a prize of equivalent value and other than for death or personal injury resulting from the negligence of Element London Limited and so far as permitted by law, Universal hereby excludes all liability for any loss, damage, cost and expense, whether direct or indirect, howsoever caused in connection with the Competition or any aspect of the Prize.

Adventure Cinema Competition:
How to Enter:
• Entry into the competition is deemed acceptance of these terms and conditions.
This competition closes on 30th July 2021.
• To enter, tag your adventure partner and follow both Frankie & Benny’s and Adventure Cinema accounts.
• One comment on Instagram equals one submission.
• A winner will be selected at random by 30th July 2021.
• We reserve the right to terminate any entry which does not comply with the competition terms and conditions.
• Where your participation in the competition is made available via a post on Instagram or through any other social media service provider (each a “Social Media Service Provider”), you accept that your use of the Social Media Service Provider service is governed by its respective terms and policies (Note: Instagram terms and policies can be viewed at:  https://help.instagram.com/)). This competition is in no way sponsored, endorsed, or administered by, or associated with, any Social Media Service Provider. By participating, you hereby release and hold harmless any such Social Media Service Provider from any and all liability associated with, this competition. Any information provided by participants during the competition is provided to the promoter, not the Social Media Service Provider.

The Prize:
• A dinner for 2 people at Frankie & Benny’s of their choice.  
• This dinner must be redeemed in-store at any Frankie & Benny’s restaurant within Great Britain. Sorry, vouchers cannot be redeemed for online delivery orders.
• Prize must be accepted as granted. No substitutions or cash equivalent payment will be allowed, and no refund, transfer, or replacement unless the promoter agrees otherwise in writing.  Gift vouchers may be subject to additional terms and conditions as may be specified from time to time.
• The winners will be selected at random from all eligible entries made in accordance with these terms and conditions and contacted using the social media account used to submit the winning entry.  If a winner does not claim the prize or is not available within two days of notification, the promoter reserves the right to draw another winner at random.  The decisions of the promoter are final and binding.
• Valid proof of identification may be required. The entrant is responsible for providing accurate details; Frankie & Benny’s will not be responsible for incorrect or inaccurate details provided by the entrant.
Where permitted by law, by participating in this competition, you grant the promoter the right to print, publish, broadcast, and use any materials submitted by you in connection with the competition (including without limitation your name and/or picture submitted) for promotional purposes without compensation.
You acknowledge and agree that any personal information you provide to the promoter through your participation in the competition will be handled by the promoter as a data controller and may be transferred and utilised by members of The Restaurant Group plc group in accordance with applicable data protection laws (including, without limitation the UK Data Protection Act 2018 and the retained EU law version of the General Data Protection Regulation ((EU) 2016/679) (UK GDPR)) and the Frankie & Benny’s Privacy Policy (which is available at Privacy Notice - Frankie & Benny’s (frankieandbennys.com)), for the purposes of conducting and administering the competition and as otherwise permitted by applicable law.
• The promoter of this competition is The Restaurant Group (UK) Limited of 5-7 Marshalsea Road, London, SE1 1EP, England.
We reserve the right to amend the terms and conditions of this competition.