Terms & Conditions

PAY MY BILL & ORDER AND PAY TERMS & CONDITIONS AND PRIVACY

These Terms & Conditions govern your use of the Pay My Bill service (“Pay My Bill”) and Order and Pay service (“Order and Pay”) made available to you by Frankie & Benny’s, a brand of The Restaurant Group (UK) Limited, a company registered in England under company number 894426, with its registered office at 5-7 Marshalsea Road, London SE1 1EP. VAT number 340 3778 62 (“F&B”, “we” or “us”).

PAY MY BILL

Pay My Bill is designed to allow you to pay your Frankie & Benny’s bill electronically, using your smartphone or other compatible mobile device, at participating restaurants. To access Pay My Bill, you will need to either:
• download the Frankie & Benny’s App (the “F&B App”) from the Apple App Store (for iOS devices) or Google Play (for Android devices). Note that the F&B App provides services based on your location; if you wish to switch off location services, please change your settings on your device

or

• connect to the Pay My Bill functionality via the Frankie & Benny’s website at: https://www.frankieandbennys.com (the “F&B Website”).

ORDER AND PAY

Order and Pay is designed to allow you to order your food and beverages and/or pay your bill electronically, using a web-based service accessible using your smartphone or other compatible mobile device, at participating restaurants. To access Order and Pay, you will need to scan the QR code located on your table in the participating restaurant, which will connect you to the relevant Frankie & Benny’s webpage. Once you have confirmed your Frankie & Benny’s location and table number, and set a pin to protect your tab, you can proceed to order items and/or pay your bill through the Order and Pay service.

We may offer a choice of ways of paying via Pay My Bill and Order and Pay, including using third party online payment services (e.g. PayPal, Apple Pay, Google Pay …). Use of third party online payment services will be subject to their terms and conditions and privacy policy. When you pay using Pay My Bill, you will be emailed a receipt. When you pay using Order and Pay, a receipt can be emailed to you at your request. You can also ask for a hard copy receipt from your F&B team member.

Pay My Bill and/or Order and Pay may not support discounts and promotions. If you have any discounts or promotions you would like to use, please inform your F&B team member before you pay via Pay My Bill or Order and Pay, so that they can be applied to your bill.

HOW WE USE YOUR PERSONAL DETAILS

  1. Pay My Bill service: In order to pay your Frankie & Benny’s bill using Pay My Bill, where this service is available, you will need to input a valid email address and your credit or debit card details.

  2. Order and Pay service: Where this service is available, prior to ordering any items or otherwise accessing your bill, we will ask you to set a pin (to help keep your tab private) and provide an email address solely for the purpose of enabling you to reset your pin (in case you forget it). Where you use this service to pay your bill, we will ask you to provide your email address, your debit card and other details (such as your postcode) for payment.

  3. For both the Pay My Bill and Order and Pay services, payment processing services are provided by Braintree, a division of PayPal (Europe) S.a.r.l. et Cie, SCA (“Braintree”), which will involve Braintree transferring your data to Braintree’s servers located within the United States in accordance with applicable data protection laws. The application will transfer payment details directly from Braintree to the operator’s point of sale system. By inputting your email (where required) and payment card details, you are consenting to the use of such details by Braintree, the operator and us for the purpose of paying your bill and processing your payment.

  4. We will not store your card details on our system. Your personal and card details will be securely stored by Braintree and used only for the purpose of administering payment, verification of transactions, refunds and ease of use in future transactions using the service. However, your CSC/CVV number will not be stored and must be entered each time you use a card for authentication. Where appropriate, we will also share your email address with Omnifi Limited who will generate and send you an electronic receipt on our behalf, following bill payment.

  5. Email Updates and Promotional offers: unless you tell us otherwise, we will use the data we collect to send you updates and information on our promotional offers for our restaurants, from time to time. These may include joint offers with our business partners. The way we collect and use your data is set out fully in our Privacy Notice which can be obtained from our website at www.frankieandbennys.com . If you no longer want to receive promotional offers from us, you can simply unsubscribe using the link on our email or notify us by writing to:

Marketing Department
Frankie & Benny’s
5 – 7 Marshalsea Road
London SE1 1EP

AVAILABILITY OF PAY MY BILL, ORDER AND PAY AND LIABILITY

While we will try to make Pay My Bill and/or Order and Pay available to you via the F&B App and/or the F&B Website (the “App & Website”), Pay My Bill and/or Order and Pay may not be available at all restaurants. Pay My Bill and Order and Pay are for your own personal use only, at your own risk, and must not be used for commercial purposes. We will not be liable for any unavailability or malfunction of Pay My Bill or Order and Pay, any connection problems or any other failure or inability to access or use the App & Website, or a third party online payment service via Pay My Bill or Order and Pay. We also reserve the right to refuse the use of Pay My Bill and/or Order and Pay to pay a bill, if we have reason to suspect fraud, misconduct or unauthorised or inappropriate use.

Where Pay My Bill, Order and Pay, the App & Website or the third party online payment service are not available, or their use is refused, you will still be liable to pay for your bill using another acceptable means of payment.

In any case, we will not be liable for any indirect, incidental or consequential damages or any financial loss, loss of income, data or other information or loss of reputation as a result of the use of, or inability to use, Pay My Bill, Order and Pay or the App & Website. Nothing in these terms shall limit or exclude our liability for death or personal injury caused by our negligence, for fraud or any other liability that cannot be excluded or limited by English law.

ADDITIONAL INFORMATION

We reserve the right to change these Terms & Conditions and Privacy Notice at any time. Any changes to these Terms & Conditions and Privacy Notice will be effective immediately upon posting the revised version on the F&B App or the F&B Website, and your continued use of Pay My Bill and/or Order and Pay will be deemed to be acceptance of the revised Terms & Conditions and Privacy Notice.

You may be subject to charges imposed by your mobile network operator or internet service provider. Payment of such charges is solely your responsibility. The ability to download or access the App & Website may be restricted or impaired when roaming on a network abroad.

These terms and conditions are governed by English Law and you and we submit to the nonexclusive jurisdiction of the English Courts.

Our full Privacy Notice can be obtained from our website at www.frankieandbennys.com.

PARTNER OFFER TERMS

We are no longer accepting Meerkat Meals discounts, Tastecard, Gourmet Society, Vouchercloud and Vouchercode

Odeon Limitless
• Enjoy 30% off food for all active Limitless members when presenting your Limitless card
• Offer valid when a main course is purchased from the Main or Gluten Free menus
• Offer valid until 1st June 2022.
• Offer valid for up to 6 people per Limitless card.
• If 1 card is used for a table larger than 6 people then the cheapest or equivalent dish of each course will be discounted from your bill.
• Offer valid on items from the Main, Vegan, Gluten Free and Desserts menus
• Excludes Frankie’s Super Deal, Breakfast, Event, Evening, Lunch, Kids, Kids Gluten Free and Drinks menus
• Offer not valid at Frankie & Benny’s restaurants in Airport locations
• Offer cannot be used in conjunction with any other promotion nor on Celebration days, including but not limited to, Valentine’s Day, Mother’s Day, Father’s Day, Bank holidays
• This offer is only valid for orders made while dining in the restaurant
• Offer not valid at the following restaurants on event days: Wembley Designer Outlet, Greenwich O2, Argyll Street, Sheffield Meadowhall, Oxford, and Sheffield.
• Offer can be amended or withdrawn at any time

Armed Forces
• Enjoy 20% off the total food bill upon presentation of a Forces Identification Card (MOD90)
• Offer valid when 2 main courses are purchased from the Main or Gluten Free menus
• Offer valid 7 days a week
• Offer limited to 6 people per Force Identification card presented
• If 1 card is used for a table larger than 6 people then the cheapest or equivalent dish of each course will be discounted from your bill.
• Offer cannot be used in conjunction with any other promotion nor on Celebration days, including but not limited to, Valentine’s Day, Mother’s Day, Father’s Day, Bank holidays etc.
• Excludes Frankie’s Super Deal, Breakfast, Evening, Lunch, Kids, Kids Gluten Free and Drinks menus
• Offer not valid at Frankie & Benny’s restaurants in Airport locations
• This offer is only valid for orders made while dining in the restaurant
• Offer not valid at the following restaurants on event days: Wembley Designer Outlet, Greenwich O2, Argyll Street, Sheffield Meadowhall, Oxford, and Sheffield.
• Offer can be amended or withdrawn at any time

NHS
• Enjoy 20% off the total food bill upon presentation of a valid NHS discount card
• Offer valid when 2 main courses are purchased of the Main or Gluten Free menus
• Offer valid 7 days a week
• Offer limited to 6 people per NHS card presented
• If 1 card is used for a table larger than 6 people then the cheapest or equivalent dish of each course will be discounted from your bill.
• Offer cannot be used in conjunction with any other promotion nor on Celebration days, including but not limited to, Valentine’s Day, Mother’s Day, Father’s Day, Bank holidays etc.
• Excludes Frankie’s Super Deal, Breakfast, Evening, Lunch, Kids, Kids Gluten Free and Drinks menus
• Offer not valid at Frankie & Benny’s restaurants in Airport locations
• This offer is only valid for orders made while dining in the restaurant
• Offer not valid at the following restaurants on event days: Wembley Designer Outlet, Greenwich O2, Argyll Street, Sheffield Meadowhall, Oxford, and Sheffield.
• Offer can be amended or withdrawn at any time

Showcase Insider
• Enjoy 25% off their food bill when ordering one main meal from our Main or Gluten Free Menu.
• This offer is valid 7 days a week.
• This offer is only valid when you show a valid Insider Showcase card.
• This offer is excluded on our Frankie’s, Lunch, Event, Kids, Kids GF and Drinks menus
• This offer is limited to 6 people per card.
• If 1 card is used for a table larger than 6 people, then the cheapest of equivalent dish of each course will be discounted from your bill.
• Offer cannot be used in conjunction with any other promotion nor on Celebration days, including but not limited to, Valentine’s Day, Mother’s Day, Father’s Day, Bank holidays etc
• Offer not valid at Frankie & Benny’s restaurants in Airport locations
• This offer is only valid for orders made while dining in the restaurant
• Offer not valid at the following restaurants on event days: Wembley Designer Outlet, Greenwich O2, Sheffield Meadowhall, Oxford, and Sheffield.
• Offer can be amended or withdrawn at any time.

15% off Nuffield Health
• 15% discount for Nuffield Health members and employees
• Validation needed, guests will need to provide ID/membership proof
• Valid until 31st of March 2022.

20% off Merlin Pass Members
• Enjoy 20% off food for all active Merlin pass members when presenting your valid Merlin pass.
• Offer valid for up to 6 people per Merlin pass.
• Offer valid on items from the Main, Vegan, Gluten Free and Desserts menus
• This offer is not valid on items on our Breakfast or Drinks menu
• This offer is not valid at our Frankie & Benny’s Praed Street restaurant nor Airport locations
• This offer cannot be used in conjunction with any other promotion, discount, offer or set menu.
• This offer is only valid for orders made while dining in the restaurant and can be amended or withdrawn at any time.



OFFER TERMS

30% off Cinema
• Enjoy 30% off main dishes with a valid cinema ticket.
• Offer valid until 31st January 2022
• Offer valid for up to 6 people per Limitless card.
• If 1 card is used for a table larger than 6 people then the cheapest or equivalent dish of each course will be discounted from your bill.
• Offer valid on items from the Main, Vegan, Gluten Free and Desserts menus
• Excludes Frankie’s Super Deal, Breakfast, Event, Evening, Lunch, Kids, Kids Gluten Free and Drinks menus
• Offer not valid at Frankie & Benny’s restaurants in Airport locations
• Offer cannot be used in conjunction with any other promotion nor on Celebration days, including but not limited to, Valentine’s Day, Mother’s Day, Father’s Day, Bank holidays
• This offer is only valid for orders made while dining in the restaurant
• Offer not valid at the following restaurants on event days: Wembley Designer Outlet, Greenwich O2, Argyll Street, Sheffield Meadowhall, Oxford, and Sheffield.
• Offer can be amended or withdrawn at any time

10% Click & Collect
• This offer entitles customers to 10% off Click & Collect orders.
• This offer is only valid on Click & Collect orders and will not be accepted on Takeaway orders.
• The 10% discount will automatically be applied to all Click & Collect purchases at the checkout.

20% Click & Collect
• This offer entitles customers to 20% off Click & Collect orders.
• This offer is only valid on Click & Collect orders and will not be accepted on Takeaway orders.
• The 20% discount will automatically be applied to all Click & Collect purchases at the checkout.

25% Click & Collect
• 25% off all Click & Collect Orders.
• 25% offer is automatically applied to all Click & Collect purchases at checkout.
• If redeeming this offer through a code, it is only valid on one transaction only.
• 25% off is not valid on existing bundles.

Lunch Menu
• Dine on our Lunch menu from Monday – Friday.
• This offer is valid from 12pm – 3pm.
• This offer includes 1 course £7.00/ 2 courses for £10.00 / 3 courses for £13.00.
• This offer is only valid on dishes included in the lunch set menu, no alternatives.
• This offer is only valid for orders made while dining in the restaurant.
• This offer excludes Frankie’s Super Deal, Breakfast, Event, Evening, Kids, Kids Gluten Free and Drinks menus
• This offer is not valid at Frankie & Benny’s restaurants in Airport locations
• This offer cannot be used in conjunction with any other promotion nor on Celebration days, including but not limited to, Valentine’s Day, Mother’s Day, Father’s Day, Bank holidays
• This offer is not valid on the following menus: Frankie’s Super Deal, Breakfast, Evening, Kids, Kids Gluten Free and Drinks menu
• Dishes within this offer may vary across different restaurants.
• This offer can be used multiple times.
• This offer may be refused at event restaurants on event days. It will be processed at the manager’s discretion.
• We have the right to amend or withdraw this offer at any time.

Student Discount
• This offer entitles students to enjoy 20% off their total food bill.
• Offer valid when 2 main courses are purchased from the Main or Gluten Free menus
• A valid student ID must be presented upon entry.
• This offer is valid for 6 people per student ID.
• This offer is valid on our Main, Breakfast, Dessert, Gluten Free and Vegan menus.
• This offer is excluded on our Frankie’s Super Deal Evening, Lunch, Event, Kids, Kids GF and Drinks menus
• You may not use this offer in conjunction with any other offer nor on Celebration days, including but not limited to, Valentine’s Day, Mother’s Day, Father’s Day, Bank holidays
• This offer is not valid at Frankie & Benny’s airport locations.
• This offer may be refused at event restaurants on event days. It will be processed at the manager’s discretion.
• This offer is only valid for orders made whilst dining in the restaurant.
• We have the right to amend or withdraw this offer at any time.

Birthday Offer
• Celebrate your birthday at Frankie & Benny’s and enjoy a free main on us! Dishes will be included from the Main, Vegan and Gluten Free Menu. This offer is valid for one guest per table.
• The
• Excludes Ultimate Mixed Grill. Not valid when ordering from the Lunch, Event, Kids, Kids GF and any other set menu.
• You may not use this offer in conjunction with any other offer nor on Celebration days, including but not limited to, Valentine’s Day, Mother’s Day, Father’s Day, Bank holidays.
• This is not valid at Frankie & Benny’s airport locations or our Praed Street restaurant and may be refused at event restaurants on event days. It will be processed at the manager’s discretion.
• This offer is only valid for orders made whilst dining in the restaurant.
• This offer is only valid for one transaction only and is valid for 30 days from receipt of email.
• We have the right to amend or withdraw this offer at any time.

2 for 1 Cocktails
• This offer entitles you and your table to enjoy 2 for 1 cocktail.
• This offer is valid on our Classic Cocktails.
• This offer is only valid on 2 of the same cocktails. The cheapest one will be discounted if various cocktails are ordered on the same bill.
• This offer is not valid in Scotland.
• This offer may be refused at event restaurants on event days. It will be processed at the manager’s discretion.
• This offer is excluded on our Frankie’s Super Deal Evening, Lunch, Event, Kids, Kids GF and Drinks menus
• This offer is only valid for orders made whilst dining in the restaurant.
• We have the right to amend or withdraw this offer at any time.
• You may not use this offer in conjunction with any other offer nor on Celebration days, including but not limited to, Valentine’s Day, Mother’s Day, Father’s Day, Bank holidays
• This offer is only valid for one transaction only.

Gift Voucher
• Frankie & Benny’s gift voucher is issued and operated by The Restaurant Group.
• Our gift voucher allows you to purchase cash value (£) onto your gift voucher and use it to pay for Frankie & Benny’s meals.
• Gift vouchers are valid from the moment they are purchased until a year after the first transaction.
• You will receive one email for every voucher you have purchased.
• The full gift voucher value does not have to be used in one visit. The bearer is entitled to redeem their voucher in £5 increments.
• Our gift voucher is not valid at any Frankie & Benny’s airport locations.
• Our gift voucher is only valid for transactions made when dining in our restaurant.
• We reserve the right to amend the terms and conditions of a Frankie & Benny’s gift voucher.
• Frankie & Benny gift vouchers are non-refundable.

F&B 241 T&Cs
• Enjoy 2 for 1 on our main dishes from the Main and Gluten Free menu. The cheapest main will be discounted from your bill. This offer is valid for 2 adult mains per table.
• This is excluded on our Lunch, Event, Kids, Kids GF and Drinks menus.
• Offer valid Sunday – Thursday, until 31st of October 2021.
• You may not use this offer in conjunction with any other offer nor on Celebration days, including but not limited to, Valentine’s Day, Mother’s Day, Father’s Day, Bank holidays.
• This is not valid at Frankie & Benny’s airport locations or our Praed Street restaurant and may be refused at event restaurants on event days. It will be processed at the manager’s discretion.
• This offer is only valid for orders made whilst dining in the restaurant.
• This offer is only valid for one transaction only.
• We have the right to amend or withdraw this offer at any time.

50% off Veggie items
• It’s veggie month! Enjoy 50% off our veggie main courses & starters when you show a valid QR code.
• You will be able to redeem this offer on the 4th, 11th, 18th and 25th October 2021.
• This is not valid at Frankie & Benny’s airport locations or our Praed Street restaurant and may be refused at event restaurants on event days. It will be processed at the manager’s discretion.
• This offer is only valid for orders made whilst dining in the restaurant.
• This offer is only valid for one transaction only.
• We have the right to amend or withdraw this offer at any time.

Basildon Reopening Offer

• Celebrate the opening of our new Basildon refurb with one glass of Prosecco or Scavi Ray per person on us!
• Available until 31st October 2021
• This offer is only valid at our Basildon restaurant and will not be accepted anywhere else
• You may not use this offer in conjunction with any other offer nor on Celebration days, including but not limited to, Valentine’s Day, Mother’s Day, Father’s Day, Bank holidays.
• This is not valid at Frankie & Benny’s airport locations or our Praed Street restaurant and may be refused at event restaurants on event days. It will be processed at the manager’s discretion.
• This offer is only valid for orders made whilst dining in the restaurant.
• We have the right to amend or withdraw this offer at any time.

COMPETITION TERMS

Free Cookie Dough for a year
• This offer entitles you to enjoy one free cookie dough dessert per calendar month for a whole year
• This voucher is valid for a year after we open for dine in
• This voucher is valid to use for dining in only, once per calendar month throughout the year
• Voucher is non-refundable and cannot be exchanged for cash
• We reserve the right to amend the terms and conditions of this voucher
• This voucher is valid until 30th June 2022.

Free Mac ‘n’ Cheese for a year
• This offer entitles you to enjoy one free mac and cheese dish per calendar month for a whole year
• Dishes in this offer include our Buffalo Mac ‘n’ Cheese Bites, Cheesey Mac ‘n’ Cheese Burger and Ultimate Mac ‘N’ Cheese.
• Please note that our Northern Island sites only have Ultimate Mac and Cheese available.
• This voucher is valid to use for dining in only, once per calendar month throughout the year
• Voucher is non-refundable and cannot be exchanged for cash
• We reserve the right to amend the terms and conditions of this voucher
• This voucher is valid until 31st July 2022.

Spirit Untamed Prize:
Prize:
• Travel Allowance: Provided to the total value of £400 GBP
• Accommodation: 3 nights’ family cabin accommodation in the New Forest, Hampshire
• High Ropes Course Admission
• Horse Riding Adventure (1 hour) Includes professional guide and all equipment
• BBQ Cookout Hamper: Fire up the BBQ for tasty family cookout feast (Delivered to accommodation)
• SPIRIT Movie Night Hamper: Cuddle up for a Spirit marathon in your cosy cabin. Includes:
SPIRIT franchise features via streaming platform or DVD/Blu Ray (Dependent on accommodation amenities)
Popcorn, hot chocolate and candy hamper.
• Cosy Family Dinner: (Provided to the value of £150 GBP incl. gratuity)
• Winner Management

Terms:
• Travel allowance is provided to the value of £400 GBP.
• At least 1 person travelling must be over the age of 18.
• Accommodation is based on 2 adults and 2 children under 12 years old sharing cabin accommodation.
• A valid credit or debit card will be required to guarantee your accommodation on check in.
• The prize excludes ground transfers, meals and drinks, excursions, attractions, treatments, car rental, visas, personal expenses and anything not expressly stated in the prize package.
• All elements of the prize are subject to availability; if unavailable, experiences and items of a similar nature and value may be offered at prize provider’s discretion.
• Winners must contact prize provider with three preferred travel dates in three separate months no later than six weeks prior to departure.
• Once booked, the prize cannot be amended or cancelled.
• Prize is non-refundable and non-transferable
• No cash alternative is available.
• Any necessary travel documentation, visas or insurance are the responsibility of the winner and guests.
• Prize cannot be taken over Christmas and New Year or Public Holidays.
• The prize is valid for 18 months from the date of notification of winning, and all travel must be completed within that time.
• Restaurant dinner is provided to the value of £150 GBP, including service charge
• The high-ropes course is not recommended for pregnant women or people with back or neck injuries, minimum height and weight restrictions vary depending on chosen course and will be advised at time of booking.
• The minimum age for horse riding is 4 years old and maximum weight is 90kg
• Prize must be taken in accordance with government guidelines and COVID-19 rules and restrictions.
• The Prize Provider is Element London Ltd. Any personal data submitted by the winner to the Prize Provider will be treated in accordance with Prize Provider’s privacy policy, which is accessible at https://element-london.com/element-london-privacy-policy-travel-english/
• Exclusions: Anything not specified in these terms and conditions as being included in the Prize package is excluded.
• Universal reserves the right to substitute any prize with a prize of equivalent value and other than for death or personal injury resulting from the negligence of Element London Limited and so far as permitted by law, Universal hereby excludes all liability for any loss, damage, cost and expense, whether direct or indirect, howsoever caused in connection with the Competition or any aspect of the Prize.

Student competition to win a year’s tuition, apprenticeship at TRG and a year’s worth of Frankie & Benny’s:
To see full terms and conditions, please click here