Terms & Conditions

PAY MY BILL TERMS & CONDITIONS AND PRIVACY

These Terms & Conditions govern your use of the Pay My Bill service (“Pay My Bill”) made available to you by Frankie & Benny’s, a brand of The Restaurant Group (UK) Limited, a company registered in England under company number 894426, with its registered office at 5-7 Marshalsea Road, London SE1 1EP. VAT number 340 3778 62 (“F&B”, “we” or “us”).

PAY MY BILL
Pay My Bill is designed to allow you to pay your Frankie & Benny’s bill electronically, using your smartphone or other compatible mobile device, at participating restaurants. To access Pay My Bill, you will need to either:
• download the Frankie & Benny’s App (the “F&B App”) from the Apple App Store (for iOS devices) or Google Play (for Android devices). Note that the F&B App provides services based on your location; if you wish to switch off location services, please change your settings on your device
or
• connect to the Pay My Bill functionality via the Frankie & Benny’s website at: https://www.frankieandbennys.com (the “F&B Website”).

We may offer a choice of ways of paying via Pay My Bill, including using third party online payment services (e.g. PayPal, Apple pay …). When you pay using Pay My Bill, you will be emailed a receipt. You can also ask for a hard copy receipt from your server.
Pay My Bill may not support discounts and promotions. If you have any discounts or promotions you would like to use, please inform your server before you pay via Pay My Bill, so that they can be applied to your bill.

How we use your personal details

  1. Pay My Bill service: In order to pay your Frankie & Benny’s bill using Pay My Bill, where this service is available, you will need to input a valid email address and your credit or debit card details.
    Payment processing services are provided by Braintree, a division of PayPal (Europe) S.a.r.l. et Cie, SCA (“Braintree”), which will involve transferring your data to Braintree’s servers located within the United States. Braintree is self-certified to the US Department of Commerce under the EU-US Privacy Shield. The application will transfer payment details directly from Braintree to the operator’s point of sale system. By inputting your email and payment card details, you are consenting to the use of such details by Braintree, the operator and us for the purpose of paying your bill and processing your payment.
    We will not store your card details on our system. Your personal and card details will be securely stored by Braintree and used only for the purpose of administering payment, verification of transactions, refunds and ease of use in future transactions using the service. However, your CSC/CVV number will not be stored and must be entered each time you use a card for authentication. We will also share your email address with Omnifi Limited who will generate and send you an electronic receipt on our behalf, following bill payment.
  2. Email Updates and Promotional offers: we would like to send you updates and information on our promotional offers for our restaurants, from time to time. These may include joint offers with our business partners. If you no longer want to receive such offers, please notify us by writing to:
    Marketing Department
    Frankie & Benny’s
    5 – 7 Marshalsea Road
    London SE1 1EP

Availability of Pay My Bill and Liability
While we will try to make Pay My Bill available to you via the F&B App and/or the F&B Website (the “App & Website”), Pay My Bill may not be available at all restaurants. Pay My Bill is for your own personal use only, at your own risk, and must not be used for commercial purposes. We will not be liable for any unavailability or malfunction of Pay My Bill, any connection problems or any other failure or inability to access or use the App & Website, or a third party online payment service via Pay My Bill. We also reserve the right to refuse the use of Pay My Bill to pay a bill, if we have reason to suspect fraud, misconduct or unauthorised or inappropriate use.

Where Pay My Bill, the App & Website or the third party online payment service are not available, or their use is refused, you will still be liable to pay for your bill using another acceptable means of payment.

In any case, we will not be liable for any indirect, incidental or consequential damages or any financial loss, loss of income, data or other information or loss of reputation as a result of the use of, or inability to use, Pay My Bill or the App & Website. Nothing in these terms shall limit or exclude our liability for death or personal injury caused by our negligence, for fraud or any other liability that cannot be excluded or limited by English law.

Additional information
We reserve the right to change these Terms & Conditions and Privacy Notice at any time. Any changes to these Terms & Conditions and Privacy Notice will be effective immediately upon posting the revised version on the F&B App or the F&B Website, and your continued use of Pay My Bill will be deemed to be acceptance of the revised Terms & Conditions and Privacy Notice.

You may be subject to charges imposed by your mobile network operator or internet service provider. Payment of such charges is solely your responsibility. The ability to download or access the App & Website may be restricted or impaired when roaming on a network abroad.

These terms and conditions are governed by English Law and you and we submit to the nonexclusive jurisdiction of the English Courts.

Our full Privacy Policy can be obtained from our website at www.frankieandbennys.com.

PARTNER OFFER TERMS

We are no longer accepting Meerkat Meals discounts, Tastecard, Gourmet Society, Vouchercloud and Vouchercode

Odeon Limitless
• Enjoy 30% off food for all active Limitless members when presenting your Limitless card
• Offer valid until 1st June 2022.
• Offer valid for up to 6 people per Limitless card.
• If 1 card is used for a table larger than 6 people then the cheapest or equivalent dish of each course will be discounted from your bill.
• Offer valid on items from the Main, Vegan, Gluten Free and Desserts menus
• Excludes Frankie’s Super Deal, Breakfast, Event, Evening, Lunch, Kids, Kids Gluten Free and Drinks menus
• Offer not valid at Frankie & Benny’s restaurants in Airport locations
• Offer cannot be used in conjunction with any other promotion nor on Celebration days, including but not limited to, Valentine’s Day, Mother’s Day, Father’s Day, Bank holidays
• This offer is only valid for orders made while dining in the restaurant
• Offer not valid at the following restaurants on event days: Wembley Designer Outlet, Greenwich O2, Argyll Street, Sheffield Meadowhall, Oxford, and Sheffield.
• Offer can be amended or withdrawn at any time

Armed Forces
• Enjoy 20% off the total food bill upon presentation of a Forces Identification Card (MOD90)
• Offer valid when 2 main courses are purchased from the Main, Vegan or Gluten Free menus
• Offer valid 7 days a week
• Offer limited to 6 people per Force Identification card presented
• If 1 card is used for a table larger than 6 people then the cheapest or equivalent dish of each course will be discounted from your bill.
• Offer cannot be used in conjunction with any other promotion nor on Celebration days, including but not limited to, Valentine’s Day, Mother’s Day, Father’s Day, Bank holidays etc.
• Excludes Frankie’s Super Deal, Breakfast, Evening, Lunch, Kids, Kids Gluten Free and Drinks menus
• Offer not valid at Frankie & Benny’s restaurants in Airport locations
• This offer is only valid for orders made while dining in the restaurant
• Offer not valid at the following restaurants on event days: Wembley Designer Outlet, Greenwich O2, Argyll Street, Sheffield Meadowhall, Oxford, and Sheffield.
• Offer can be amended or withdrawn at any time

NHS
• Enjoy 20% off the total food bill upon presentation of a valid NHS discount card
• Offer valid when 2 main courses are purchased of the Main, Vegan or Gluten Free menus
• Offer valid 7 days a week
• Offer limited to 6 people per NHS card presented
• If 1 card is used for a table larger than 6 people then the cheapest or equivalent dish of each course will be discounted from your bill.
• Offer cannot be used in conjunction with any other promotion nor on Celebration days, including but not limited to, Valentine’s Day, Mother’s Day, Father’s Day, Bank holidays etc.
• Excludes Frankie’s Super Deal, Breakfast, Evening, Lunch, Kids, Kids Gluten Free and Drinks menus
• Offer not valid at Frankie & Benny’s restaurants in Airport locations
• This offer is only valid for orders made while dining in the restaurant
• Offer not valid at the following restaurants on event days: Wembley Designer Outlet, Greenwich O2, Argyll Street, Sheffield Meadowhall, Oxford, and Sheffield.
• Offer can be amended or withdrawn at any time



OFFER TERMS

30% off Cinema
• Enjoy 30% off food with a valid cinema ticket.
• Offer valid until 31st January 2022
• Offer valid for up to 6 people per Limitless card.
• If 1 card is used for a table larger than 6 people then the cheapest or equivalent dish of each course will be discounted from your bill.
• Offer valid on items from the Main, Vegan, Gluten Free and Desserts menus
• Excludes Frankie’s Super Deal, Breakfast, Event, Evening, Lunch, Kids, Kids Gluten Free and Drinks menus
• Offer not valid at Frankie & Benny’s restaurants in Airport locations
• Offer cannot be used in conjunction with any other promotion nor on Celebration days, including but not limited to, Valentine’s Day, Mother’s Day, Father’s Day, Bank holidays
• This offer is only valid for orders made while dining in the restaurant
• Offer not valid at the following restaurants on event days: Wembley Designer Outlet, Greenwich O2, Argyll Street, Sheffield Meadowhall, Oxford, and Sheffield.
• Offer can be amended or withdrawn at any time

10% Click & Collect
• This offer entitles customers to 10% off Click & Collect orders.
• This offer is only valid on Click & Collect orders and will not be accepted on Takeaway orders.
• The 10% discount will automatically be applied to all Click & Collect purchases at the checkout.

20% Click & Collect
• This offer entitles customers to 20% off Click & Collect orders.
• This offer is only valid on Click & Collect orders and will not be accepted on Takeaway orders.
• The 20% discount will automatically be applied to all Click & Collect purchases at the checkout.

25% Click & Collect
• 25% off all Click & Collect Orders.
• 25% offer is automatically applied to all Click & Collect purchases at checkout.
• If redeeming this offer through a code, it is only valid on one transaction only.
• 25% off is not valid on existing bundles.

Lunch Menu
• Dine on our Lunch menu from Monday – Friday.
• This offer is valid from 12pm – 3pm.
• This offer includes 1 course £7.00/ 2 courses for £10.00 / 3 courses for £13.00.
• This offer is only valid on dishes included in the lunch set menu, no alternatives.
• This offer is only valid for orders made while dining in the restaurant.
• This offer excludes Frankie’s Super Deal, Breakfast, Event, Evening, Kids, Kids Gluten Free and Drinks menus
• This offer is not valid at Frankie & Benny’s restaurants in Airport locations
• This offer cannot be used in conjunction with any other promotion nor on Celebration days, including but not limited to, Valentine’s Day, Mother’s Day, Father’s Day, Bank holidays
• This offer is not valid on the following menus: Frankie’s Super Deal, Breakfast, Evening, Kids, Kids Gluten Free and Drinks menu
• Dishes within this offer may vary across different restaurants.
• This offer can be used multiple times.
• This offer may be refused at event restaurants on event days. It will be processed at the manager’s discretion.
• We have the right to amend or withdraw this offer at any time.

Kids Eat Free
• This offer entitles you and all your table to enjoy 1 free kids’ meal from the Kids’ menu with every adult main meal purchased.
• Menus valid within this offer include Main and Gluten Free.
• This offer is not valid on the following menus: Frankie’s Super Deal, Breakfast, Evening, Lunch, Kids, Kids Gluten Free and Drinks menu
• Dishes within this offer may vary across different restaurants.
• This offer can be used multiple times.
• You may not use this offer in conjunction with any other offer nor on Celebration days, including but not limited to, Valentine’s Day, Mother’s Day, Father’s Day, Bank holidays
• This offer is not valid at Frankie & Benny’s Airport locations
• This offer may be refused at event restaurants on event days. It will be processed at the manager’s discretion.
• We have the right to amend or withdraw this offer at any time.

Student Discount
• This offer entitles students to enjoy 20% off their total food bill.
• A valid student ID must be presented upon entry.
• This offer is valid for 6 people per student ID.
• This offer is valid on our Main, Breakfast, Dessert, Gluten Free and Vegan menus.
• This offer is excluded on our Frankie’s Super Deal Evening, Lunch, Event, Kids, Kids GF and Drinks menus
• You may not use this offer in conjunction with any other offer nor on Celebration days, including but not limited to, Valentine’s Day, Mother’s Day, Father’s Day, Bank holidays
• This offer is not valid at Frankie & Benny’s airport locations.
• This offer may be refused at event restaurants on event days. It will be processed at the manager’s discretion.
• This offer is only valid for orders made whilst dining in the restaurant.
• We have the right to amend or withdraw this offer at any time.

2 for 1 Cocktails
• This offer entitles you and your table to enjoy 2 for 1 cocktail.
• This offer is valid on our Classic Cocktails.
• This offer is only valid on 2 of the same cocktails. The cheapest one will be discounted if various cocktails are ordered on the same bill.
• This offer is not valid in Scotland.
• This offer may be refused at event restaurants on event days. It will be processed at the manager’s discretion.
• This offer is excluded on our Frankie’s Super Deal Evening, Lunch, Event, Kids, Kids GF and Drinks menus
• This offer is only valid for orders made whilst dining in the restaurant.
• We have the right to amend or withdraw this offer at any time.
• You may not use this offer in conjunction with any other offer nor on Celebration days, including but not limited to, Valentine’s Day, Mother’s Day, Father’s Day, Bank holidays
• This offer is only valid for one transaction only.

2 for 1 Mains
• This offer entitles you and all of your table to enjoy 2 for 1 on our main dishes from the main and gluten free menu.
• This offer is excluded on our Frankie’s Super Deal Evening, Lunch, Event, Kids, Kids GF and Drinks menus
• You may not use this offer in conjunction with any other offer nor on Celebration days, including but not limited to, Valentine’s Day, Mother’s Day, Father’s Day, Bank holidays
• This offer is not valid at Frankie & Benny’s airport locations.
• This offer may be refused at event restaurants on event days. It will be processed at the manager’s discretion.
• This offer is only valid for orders made whilst dining in the restaurant.
• We have the right to amend or withdraw this offer at any time.
• This offer is only valid for one transaction only.

Free Garlic Bread
• This offer entitles you to enjoy a free garlic bread when you show your code to one of our team members.
• This offer is valid on from 12th April – 16th May 2021 in the UK and 26th April – 23rd May 2021 in Scotland.
• This offer cannot be used in conjunction with any other promotion except for the 2 for 1 cocktail offer.
• This offer is not valid at Frankie & Benny’s airport locations.
• This offer may be refused at event restaurants on event days. It will be processed at the manager’s discretion.
• This offer is only valid for orders made whilst dining in the restaurant.
• You may not use this offer in conjunction with any other offer nor on Celebration days, including but not limited to, Valentine’s Day, Mother’s Day, Father’s Day, Bank holidays.
• We have the right to amend or withdraw this offer at any time.
• This offer is only valid for one transaction only.

Gift Voucher
• Frankie & Benny’s gift voucher is issued and operated by The Restaurant Group.
• Our gift voucher allows you to purchase cash value (£) onto your gift voucher and use it to pay for Frankie & Benny’s meals.
• Gift vouchers are valid from the moment they are purchased until a year after the first transaction.
• You will receive one email for every voucher you have purchased.
• The full gift voucher value does not have to be used in one visit. The bearer is entitled to redeem their voucher in £5 increments.
• Our gift voucher is not valid at any Frankie & Benny’s airport locations.
• Our gift voucher is only valid for transactions made when dining in our restaurant.
• We reserve the right to amend the terms and conditions of a Frankie & Benny’s gift voucher.
• Frankie & Benny gift vouchers are non-refundable.

Birthday Treat
• Guests celebrating their birthday are entitled to a birthday treat. Please pick one from the below options:
2 mains for the price of 1 when 2 main courses are purchased (cheapest meal free) OR 1 bottle of prosecco for just £10.
• You can only use 1 offer on your birthday visit. Please inform your server which you would like to redeem and show the codes in your email.
• 2 for 1 On Mains offer is valid on dishes purchased from the Main, Gluten Free and Vegan menus only. This excludes Breakfast, Desserts, Evening, Lunch, Event, Kids, Kids Gluten Free and Drinks menus
• 2 for 1 On Mains offer is limited to 2 mains maximum.
• Each offer can be redeemed any day of the week.
• Birthday vouchers will be emailed 10 days before birthday date and will expire 50 days from the date of the email.
• You must be opted into marketing communications with a valid date of birth registered to receive this promotion.
• Offer cannot be used in conjunction with any other promotion.
• You may not use this offer in conjunction with any other offer nor on Celebration days, including but not limited to, Valentine’s Day, Mother’s Day, Father’s Day, Bank holidays.
• Offer not valid at Frankie & Benny’s restaurants in Airport locations
• This offer is only valid for orders made while dining in the restaurant
• Offers can be amended or withdrawn at any time

COMPETITION TERMS

Free Cookie Dough for a year
• This offer entitles you to enjoy one free cookie dough dessert per calendar month for a whole year
• This voucher is valid for a year after we open for dine in
• This voucher is valid to use for dining in only, once per calendar month throughout the year
• Voucher is non-refundable and cannot be exchanged for cash
• We reserve the right to amend the terms and conditions of this voucher
• This voucher is valid until 30th June 2022.



DISCONTINUED OFFERS

Meerkat Meals
Our partnership with meerkat meals has come to an end

Vouchercloud
Our partnership with Vouchercloud has come to an end

2 for £10 Breakfast
• With this offer, you can enjoy 2 dishes for £10 from the Breakfast menu.
• This offer is only valid until 12pm.
• This offer is valid on all Breakfast dishes excluding Steak ‘N’ Eggs.
• You can use this offer Friday 13th – Sunday 15th March 2020.
• Dishes included in this offer may vary across restaurants
• This offer is only valid for orders made while dining in the restaurant
• Offer cannot be used in conjunction with any other promotion
• Offer not valid at Frankie & Benny’s restaurants in Airport locations
• Offer not valid at the following restaurants on event days: Coventry Arena, Wembley Designer Outlet, Oxford, Newcastle John Dobson, Leeds the Light, Greenwich O2, Argyll Street, Cardiff St David’s, The Printworks, Salford Quay, Edinburgh Omni Centre, Sheffield Meadowhall, Glasgow Quay and Sheffield
• Offer can be amended or withdrawn at any time

Groupon Deal
• Enjoy 2 courses for 2 people for £19.99 and 2 courses for 2 people with a bottle of House Wine for £29.99
• Choose 2 courses (starter + main OR main + dessert) each from our menu + a bottle of house wine when selecting the £29.99 option
• Offer valid for 2 people, 7 days a week excluding 14th - 16th February 2020.
• Offer valid on dishes from our Main, Vegan, Dessert & Gluten-Free menus. Wine options include House Wine only
• Excludes Sharing Starters, Frankie’s Super Deal and Sides
• Offer cannot be used in conjunction with any other promotion nor on Celebration days, including but not limited to, Valentine’s Day, Mother’s Day, Father’s Day, Bank holidays etc.
• There is a £3 surcharge per person for all House Favourites (except ultimate mixed grill and lamb shank), New York Deli Burger, Double Bacon Cheeseburger, Black & Blue Burger and Calabrian Hot Burger
• There is a £5 surcharge for 15" pizzas, Ultimate Mixed Grill and Lamb Shank
• There is a £1-£2.29 surcharge for additional burger toppings
• This offer is only valid for orders made while dining in the restaurant
• This offer excludes Frankie and Benny’s restaurants in Airport locations
• This offer may be refused at event restaurants on event days and will be processed at the manager’s discretion. Please contact these restaurants before visiting to confirm validity for your chosen dates. Frankie & Benny’s Event restaurants: Coventry Arena, Wembley Designer Outlet, Leeds the Light, Greenwich O2, Argyll Street, Cardiff St David’s, The Printworks, Salford Quay, Edinburgh Omni Centre, Sheffield Meadowhall, Glasgow Quay, Oxford, Newcastle John Dobson and Sheffield.
• Offer can only be used once and be amended or withdrawn at any time

Facebook Top Fans - 50% off mains
• With this voucher, you and all of your table can enjoy 50% off mains from the Main, Gluten Free and Breakfast menus only.
• You can use this voucher from Friday 31st January - Thursday 13th February 2020, excluding Saturday’s.
• This offer is only available to those that qualify as a Top Fan on Facebook on 31st January 2020.
• A unique offer code will be sent to guests via Facebook private messaging. The code must be shown to their server to redeem.
• You cannot use this voucher with the Frankie’s Super Deal.
• This voucher is not valid on the Set or Event menus.
• This voucher cannot be used with any other promotion or at airport locations.
• This voucher can only be used once.
• We can amend or withdraw this voucher at any time.
• Dishes included in this offer may vary across different restaurants.
• This voucher may be refused at event restaurants on event days, and will be processed at the manager’s discretion. (Frankie & Benny’s event restaurants: Coventry Arena , Wembley Stadium, Leeds the Light, Greenwich O2, Argyll Street, Cardiff St David’s, The Printworks, Salford Quay, Edinburgh Omni Centre, Glasgow Quay, Oxford, Newcastle John Dobson and Sheffield).

Facebook Top Fans - 50% off mains
• With this voucher, you and all of your table can enjoy 50% off mains from the Main, Gluten Free and Breakfast menus only.
• You can use this voucher from Friday 31st January - Thursday 13th February 2020, excluding Saturday’s.
• This offer is only available to those that qualify as a Top Fan on Facebook on 31st January 2020.
• A unique offer code will be sent to guests via Facebook private messaging. The code must be shown to their server to redeem.
• You cannot use this voucher with the Frankie’s Super Deal.
• This voucher is not valid on the Set or Event menus.
• This voucher cannot be used with any other promotion or at airport locations.
• This voucher can only be used once.
• We can amend or withdraw this voucher at any time.
• Dishes included in this offer may vary across different restaurants.
• This voucher may be refused at event restaurants on event days, and will be processed at the manager’s discretion. (Frankie & Benny’s event restaurants: Coventry Arena , Wembley Stadium, Leeds the Light, Greenwich O2, Argyll Street, Cardiff St David’s, The Printworks, Salford Quay, Edinburgh Omni Centre, Glasgow Quay, Oxford, Newcastle John Dobson and Sheffield).