Privacy Notice

PRIVACY NOTICE

Introduction

We at Frankie & Benny’s respect your right to privacy. This Privacy Notice describes the types of personal information that you may provide to us or which we may otherwise collect when you communicate with us, and how we may use your information, who we may share it with and how we protect it. We also tell you how you can update your information, unsubscribe from receiving marketing communications from us or change your preferences.

Frankie & Benny’s is a brand of The Restaurant Group (UK) Limited, a company registered in England under company number 894426, with its registered office at 5-7 Marshalsea Road, London SE1 1EP. VAT number 340 3778 62 (“F&B”, “we” or “us”), which is the data controller of your personal information.

What this Privacy Notice covers

Whenever you communicate with us, including when you:

• visit our website located at http://www.frankieandbennys.com
• use one of our apps or
• use the Free Wi-Fi service in one of our restaurants

(whether you do this directly or through one of our partners or sub-contractors), we collect, store and use your personal data in various ways. Because at Frankie & Benny’s, we know that your personal data is important to you, we want to be completely transparent with you so you know exactly what we are doing with it. So this Privacy Notice explains:

• what information we collect and how do we obtain it
• how we protect your information
• purpose and legal basis for the information we collect and use
• special offers and promotions
• sharing and disclosure of Personal Information
• collection of information by third party sites
• your rights regarding your Personal Information
• retention of Personal Information
• cookies
• disabling / Enabling Cookies
• revisions to this Privacy Notice
• how to contact us

What information is collected and how do we obtain it?

Personal Information

In the normal course of our business, we will collect personal information relating to you, such as your name, address, phone number and e-mail address (“Personal Information”) whenever you communicate with us or one of our partners or sub-contractors, (including by email, phone, SMS, via the website, our apps or otherwise), for example, in the following situations:

• when you book a table, order online or by telephone, dine in, pay a deposit, pay your bill or purchase a voucher for use in one of our restaurants. When you book or order through one of our partners, they may pass your Personal Information (including your name, email address, telephone number and details of your booking) onto us;

• when, you register for F&B rewards, vouchers or other offers, subscribe for e-mail newsletters and update services (we may also ask you your age, whether you have children (but not their names), your postcode, your marketing preferences and other relevant information and may use this to tailor offers appropriate to you);

• when you use our free Wi-Fi service (we may also ask you your age so we can ensure we meet any minimum legal age limits);

• the F&B App provides services based on your location; if you wish to switch off location services, you will need to change the settings on your device;

• if you choose to participate in market research initiatives or promotional events, complete a questionnaire or competition entry form.

• we operate CCTV in all our restaurants - please consult the signage in the restaurant for more details.

• if your submit a job application form and/or CV, or otherwise seek employment with us, we will collect your Personal Information (including employment history and qualifications, photo id, and reference contact details and, where required, criminal records checks). You may also choose to give us certain details about a medical condition or disability, religious belief or other sensitive data relevant to your application for employment. We also collect ethnicity data (on a voluntary basis) in order to monitor our adherence to equal opportunities and anti-discrimination laws.
Some of the personal information that you provide may include sensitive personal information, such as health-related information when you make a complaint or suffer an incident in one of our restaurants (see above). We need this information to investigate the complaint or incident and (if necessary) report it to health or other authorities, law enforcement agencies, our insurers and any suppliers who may be involved). We may also collect information about the names of others in your party, and any other information needed for the purposes of the investigation.

Information is also collected automatically using cookies and other similar tracking technologies. Whenever you interact with our website (including when you browse the website or download information from it) we collect and store certain types of information about your visit using cookies. We describe how we use cookies and how you can disable them below. The information we collect using cookies includes information which identifies the computer you use to access the website, the date and time of the visit and the pages visited.

Information may be collected automatically when you use the Free Wi-Fi service in one of our restaurants in order to produce aggregated and anonymous reports concerning the use of the Free Wi-Fi service. These reports will not personally identify you. Specifically, the information we collect automatically may include information like your IP address, device type, unique device identification numbers, browser-type, broad geographic location (e.g. country or city-level location) and other technical information.

Please note that Free Wi-Fi is not available for persons under 18 years old. If you are under 18 years old, you will need to ask a parent or other responsible adult to sign in for you.

Payment and card details and paying via the app or website

In order to pay your Frankie & Benny’s bill using Pay My Bill or another app or website feature, where this service is available, you will need to input a valid email address and your credit or debit card details. Payment processing services are provided by Braintree, a division of PayPal (Europe) S.a.r.l. et Cie, SCA (“Braintree”), which will involve transferring your data to Braintree’s servers located within the United States. Braintree is self-certified to the US Department of Commerce under the EU-US Privacy Shield. The application will transfer payment details directly from Braintree to the operator’s point of sale system.

We will not store your card details on our system. Your personal and card details will be securely stored by Braintree and used only for the purpose of administering payment, verification of transactions, refunds and ease of use in future transactions using the service. However, your CSC/CVV number will not be stored and must be entered each time you use a card for authentication. We will also share your email address with Omnifi Limited who will generate and send you an electronic receipt on our behalf, following bill payment.

How do we protect your information?
We apply appropriate technical and organisational security measures to prevent unauthorized access to Personal Information we hold about you. All Personal
Information about our guests is stored within a robust secure environment.
We never sell your data to a third party. Our practice is that no data is ever provided to third parties except in the circumstances described below under Sharing and Disclosure of Personal Information.

Please note that email correspondence with us is in free format text and cannot be encrypted. Accordingly please do not send any sensitive information such as credit card details or passwords via email. Please also note that perfect security does not exist on the Internet. You’ll know that you’re in a secure area of our website when a “padlock” icon appears on your screen and the “http” portion of our URL address changes to “https.” The “s” stands for “secure.”

Purpose and legal basis for the information we collect and use

We know how important your Personal Information is so we will only ever collect and use your Personal Information for a lawful reason relating to our business. Generally this means that we will use your Personal Information:

• to carry out a contract with you or because you have asked us to take specific steps, for example booking a table, ordering food, arranging delivery or collection, processing payment of your bill, allowing you to connect to free wifi at our restaurants, investigating and handling complaints or considering you CV or employment application;

• because we have to comply with the law and applicable regulations, for example reporting any health, safety or security incidents to the relevant authorities,

• for legitimate legal purposes such as providing you with special offers, discounts, news and information about us which may be of interest to you (we think you’ll love receiving these but, if not, you can opt out at any time); updating and maintaining our records, retaining your details so you can log in quicker in the future, preventing or detecting fraud or abuses of our website or our Free Wi-Fi service, issuing vouchers for use in our restaurants, enabling third parties to carry out technical, logistical or other functions on our behalf to make our apps, website more useful to you; for personalised service and communications , targeted and online behavioural advertising: analytics and profiling of guests; monitoring website usage and offer performance / conversion; monitoring guest satisfaction and data analytics to understand how we are doing, whether we are meeting our guests’ needs and seeking ways we can improve our products, services, communications and offers;

• where required by external parties we deal with such as our insurers (e.g. where there has been an accident or incident in one of our restaurants), suppliers (if there has been a food-related incident) or where necessary for the establishment, exercise or defence of any legal claims.

Special offers and promotions

We think you will love hearing about our special offers, discounts, news and information so you don’t miss out on our special deals so unless you have told us that you do not wish to be contacted for this purpose, we will send these to you by email or text. These may include joint promotions with our business partners.

If you no longer want to receive such offers special offers, discounts, news and information, you can either:

• simply click on “unsubscribe” at the foot of the email or text and we will take you off our marketing and promotions list or

• if you have registered for F&B offers, rewards or vouchers, log into your account on our website at www.frankieandbennys.com and change your preferences at any time.
Sharing and disclosure of Personal Information
We want you to be clear on what we do with your Personal Information. We will keep your Personal Information secure and never sell your Personal Information to anyone. We do use sub-contractors to carry out certain functions on our behalf and, occasionally, have to disclose your Personal Information (for example, to provide specific services to you or dealing with insurers or public authorities like the police). This is described more fully below:

Sub-contractors, suppliers and agents: from time to time we employ other companies to perform functions on our behalf including taking orders and fulfilling order deliveries, designing and sending guest communications, providing guest vouchers, analysing data, providing elements of our IT or back-up systems, providing marketing assistance, processing payments, improving our services and providing customer service. They may have access to Personal Information needed to perform their functions, but are not permitted to use it for other purposes and cannot modify, disclose or erase your data without our instructions.

Payment processing: Payment processing services are provided by Braintree, a division of PayPal (Europe) S.a.r.l. et Cie, SCA. We will also share your email address with Omnifi Limited who will generate and send you electronic receipts and other payment confirmations on our behalf.

Legal reasons: we may disclose information about you (i) if we are required to do so by law or regulation (e.g. food safety), (ii) in response to a request from law enforcement authorities or other government officials, or (iii) when we believe disclosure is necessary or appropriate to prevent physical harm or financial loss or in connection with an investigation of suspected or actual illegal activity.

Fraud / Credit Risk: where necessary to prevent fraud or reduce credit risk, we may exchange your Personal Information with other companies and organisations.

Business transfers: in any corporate transactions (e.g. buying or selling of businesses, stores or business units) Personal Information is generally one of the transferred assets. We reserve the right to transfer any information we have about you in the event we sell or transfer all or a portion of our business or assets, however that would always be under conditions of strict confidentiality and limited to the specific purpose.

Sending data outside of Europe: We do not transfer your Personal Information to countries outside the European Union. However, some of our appointed carriers, sub-contractors, suppliers and agents may transfer, use or store data in other countries. Where this is the case, they are obliged to ensure that there is equivalent protection for your Personal Information as would be the case within the European Union.

We have taken appropriate safeguards to require that your personal information will remain protected in accordance with this Privacy Notice. These safeguards may include implementing the European Commission’s Standard Contractual Clauses for transfers of personal information by a data controller established in the European Union to a processor established in a third country which does not offer adequate level of protection.

Analytics and profiling: In order to offer you a more personalized experience in your interactions with us, information collected through one source may be combined with information we obtains through other sources. This may include information that allows us to identify you across multiple devices through which you access our websites. We may also supplement the information we collect with information obtained from other parties, including our business partners and other third parties to create customised profiles about you. Examples of how we may use this information include using your data to help us to improve your experience using our website, to present you with options tailored to your preferences and for targeted advertising purposes.
For more information about use of cookies and other similar tracking technologies, including how to opt out of them, please see “Cookies” below.

Collection of information by third party sites

Our website may contain links to other websites whose privacy practices may be different to ours. You should check the privacy notices of those third party sites as we have no control over information that is submitted to or collected by those third party sites. We are not responsible for the content of these sites, any products or services that may be offered through these sites, or any other use of these sites.

Your rights regarding your Personal Information

You have certain rights regarding your Personal Information. We summarise these below:

Right to access: You have the right to access data about you that we use. If you have registered for F&B offers, rewards or vouchers, you can see and update your Personal Information by logging into your account on our website at www.frankieandbennys.com. If you want to access all your Personal Information or specific Personal Information not available on your F&B Rewards account, then you can make an access request by writing to us (see below). We will process your request without undue delay and, at the latest, within 1 month, unless your request is complex or numerous in which case we may take up to 3 months, but we will inform you within 1 month if this is the case.

Please note that there are certain limited exceptions to your right to access personal data such as if it would involve disclosing the personal information of another person who has not consent to such disclosure, if disclosing Personal Information would prejudice on-going negotiations with you, information relating to the prevention or detection of crime or apprehension or prosecution of offenders, management information and information covered by legal privilege.

Right to rectification: when you log in to your account, you can also rectify or update any information on your account. If you are not able to do so, then you can make a rectification request by writing to us (see below).

Right to erasure: When you log on to your account, you may also erase any data on your account with the exception of data that is required for you to keep your account open (such as your email address, name etc.). You also have the right request us to erase Personal Information which Frankie & Benny’s hold about you by writing to us (see below).

Please note that there are exceptions such as where we need to retain Personal Information for legal reasons (e.g. where necessary for the establishment, exercise or defence of any legal claims) or where we have another legitimate business reason for retaining Personal Information.

Right to restrict or object to processing: if you want to stop receiving special offers, discounts, news and information from us, either:

• simply click on “unsubscribe” at the foot of the email or text and we will take you off our marketing and promotions list or

• if you have registered for F&B offers, just log into your account on our website at www.frankieandbennys.com and change your preferences on your profile tab at any time.

You also have the right to request portability of your Personal Information which you have given us.

Right to complain to a data protection authority: You have the right to complain to a data protection authority about our collection and use of your personal information. For more information, please contact your local data protection authority.

To make a request concerning your Personal Information, as described above, please use the contact form on the website or write to: Guest Services, Frankie & Benny’s, 5-7 Marshalsea Road, London SE1 1E.

Retention of Personal Information

We will keep your data for as long as necessary to carry out the purpose for which we collected it. If we have had no online contact from you (e.g. logging onto free Wi-Fi, using your F&B rewards, ordering vouchers or taking up special offers and promotions) for 3 years, we may delete your Personal Information.

If at any time you wish to opt-out of receiving special offers and promotions, restrict our processing of your Personal Information, or ask us to erase your Personal Information, please see Your rights regarding your Personal Information above.

Cookies
We, our service providers, and/or non-affiliated third parties, may use “cookies” or similar technologies on the Site. When you visit our website we serve cookies to your computer. Cookies may be used in the following ways:

• to enable the personalisation features on our website (which give you the ability to recall recently viewed pages and see information which you have input on line);

• to compile anonymous, aggregated statistics that allow us to understand how users use our website and to help us improve the structure of our website. We cannot identify you personally in this way and

• for security, site and product integrity.

A cookie is a text-only string of information that a website transfers to the cookie file of the browser on your computer’s hard disk so that the website can recognise your computer when a user of your computer returns to a website previously visited by someone using your computer. A cookie will typically contain the name of the domain from which the cookie has come, the “lifetime” of the cookie, and a value, usually a randomly generated unique number that identifies your computer. Cookies are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the website.

There are two broad categories of cookies “first party cookies” and “third party cookies”. First party cookies are cookies that are served directly by the website operator to your computer, and are used only by the website operator to recognise your computer when it revisits that site. Third party cookies are served by a service provider on behalf of the website operator, and can be used by the service provider to recognise your computer when it visits other websites. Third party cookies are most commonly used for website analytics or advertising purposes.

The sorts of cookies we use may include:

User experience
Our website uses several cookies to improve your experience such as remembering preferences in your browser. This includes whether you have already closed our cookie notice (cookie-agreed) and whether your browser supports Javascript (has_js). This data is only used to remember your preferences and not collected or stored by us. Session cookies may also be used to remember where you are on a web site and other necessary functions.

Anonymous site usage statistics
We use Google Analytics cookies to record anonymous usage of the site and produce statistics such as the number of visitors to a page. These cookies include _ga, _gat, _gid.

We also use Hotjar web analytics to keep track of how people use our web site. It has no personal information stored and certainly cannot be used to contact you.

Third-party services

Some parts of our website are supplied by third parties and embedded within this site. When you use third party services they may also place cookies on end user browsers. An example of this is our table reservation system. These third parties may use additional cookies for service, performance, tracking and analytics purposes and the information practices of those third-parties are not covered by this Privacy Notice. We suggest you check these third party websites for more information about the cookies they use.

Restaurant pages
https://www.yext.com/privacy-policy/

Table reservations
https://www.bookatable.co.uk/cookies-policy
http://bookings.liveres.co.uk/tc.html

Marketing statistics
https://www.abtasty.com/terms-of-use/

Gift vouchers / shopping cart
https://www.shopify.com/legal/privacy

Disabling / Enabling Cookies
You can accept or decline cookies by modifying the setting in your browser. The “help” portion of the toolbar on most Internet browsers will tell you how to change your browser cookie settings, including how to have the browser notify you when you receive a new cookie, and how to disable cookies altogether For further details on how to do this please visit the educational sources http://www.allaboutcookies.org and http://www.youronlinechoices.eu.

Please note that if you disable cookies you may not be able to use all the features of our website.

Revisions to this Privacy Notice

We may update or revise all or any part of this Privacy Notice from time to time. A copy of the current Privacy Notice will be posted on our website and we encourage you to check it from time to time so you are aware of any changes or updates to the notice. When we update our Privacy Notice, we will take appropriate measures to inform you, consistent with the significance of the changes we make.

You can see when this Privacy Notice was last updated by checking the “last updated” date displayed at the bottom of this Privacy Notice.

How to contact us

Should you have any questions about this Privacy Notice or how we use your Personal Information, please write to us at:

Company Secretary
Frankie & Benny’s
5 – 7 Marshalsea Road
London SE1 1EP

24th May 2018

PAY MY BILL TERMS & CONDITIONS AND PRIVACY

These Terms & Conditions govern your use of the Pay My Bill service (“Pay My Bill”) made available to you by Frankie & Benny’s, a brand of The Restaurant Group (UK) Limited, a company registered in England under company number 894426, with its registered office at 5-7 Marshalsea Road, London SE1 1EP. VAT number 340 3778 62 (“F&B”, “we” or “us”).

PAY MY BILL
Pay My Bill is designed to allow you to pay your Frankie & Benny’s bill electronically, using your smartphone or other compatible mobile device, at participating restaurants. To access Pay My Bill, you will need to either:
• download the Frankie & Benny’s App (the “F&B App”) from the Apple App Store (for iOS devices) or Google Play (for Android devices). Note that the F&B App provides services based on your location; if you wish to switch off location services, please change your settings on your device
or
• connect to the Pay My Bill functionality via the Frankie & Benny’s website at: https://www.frankieandbennys.com (the “F&B Website”).

We may offer a choice of ways of paying via Pay My Bill, including using third party online payment services (e.g. PayPal, Apple pay …). When you pay using Pay My Bill, you will be emailed a receipt. You can also ask for a hard copy receipt from your server.
Pay My Bill may not support discounts and promotions. If you have any discounts or promotions you would like to use, please inform your server before you pay via Pay My Bill, so that they can be applied to your bill.

How we use your personal details

  1. Pay My Bill service: In order to pay your Frankie & Benny’s bill using Pay My Bill, where this service is available, you will need to input a valid email address and your credit or debit card details.
    Payment processing services are provided by Braintree, a division of PayPal (Europe) S.a.r.l. et Cie, SCA (“Braintree”), which will involve transferring your data to Braintree’s servers located within the United States. Braintree is self-certified to the US Department of Commerce under the EU-US Privacy Shield. The application will transfer payment details directly from Braintree to the operator’s point of sale system. By inputting your email and payment card details, you are consenting to the use of such details by Braintree, the operator and us for the purpose of paying your bill and processing your payment.
    We will not store your card details on our system. Your personal and card details will be securely stored by Braintree and used only for the purpose of administering payment, verification of transactions, refunds and ease of use in future transactions using the service. However, your CSC/CVV number will not be stored and must be entered each time you use a card for authentication. We will also share your email address with Omnifi Limited who will generate and send you an electronic receipt on our behalf, following bill payment.
  2. Email Updates and Promotional offers: we would like to send you updates and information on our promotional offers for our restaurants, from time to time. These may include joint offers with our business partners. If you no longer want to receive such offers, please notify us by writing to:
    Marketing Department
    Frankie & Benny’s
    5 – 7 Marshalsea Road
    London SE1 1EP

Availability of Pay My Bill and Liability
While we will try to make Pay My Bill available to you via the F&B App and/or the F&B Website (the “App & Website”), Pay My Bill may not be available at all restaurants. Pay My Bill is for your own personal use only, at your own risk, and must not be used for commercial purposes. We will not be liable for any unavailability or malfunction of Pay My Bill, any connection problems or any other failure or inability to access or use the App & Website, or a third party online payment service via Pay My Bill. We also reserve the right to refuse the use of Pay My Bill to pay a bill, if we have reason to suspect fraud, misconduct or unauthorised or inappropriate use.

Where Pay My Bill, the App & Website or the third party online payment service are not available, or their use is refused, you will still be liable to pay for your bill using another acceptable means of payment.

In any case, we will not be liable for any indirect, incidental or consequential damages or any financial loss, loss of income, data or other information or loss of reputation as a result of the use of, or inability to use, Pay My Bill or the App & Website. Nothing in these terms shall limit or exclude our liability for death or personal injury caused by our negligence, for fraud or any other liability that cannot be excluded or limited by English law.

Additional information
We reserve the right to change these Terms & Conditions and Privacy Notice at any time. Any changes to these Terms & Conditions and Privacy Notice will be effective immediately upon posting the revised version on the F&B App or the F&B Website, and your continued use of Pay My Bill will be deemed to be acceptance of the revised Terms & Conditions and Privacy Notice.

You may be subject to charges imposed by your mobile network operator or internet service provider. Payment of such charges is solely your responsibility. The ability to download or access the App & Website may be restricted or impaired when roaming on a network abroad.

These terms and conditions are governed by English Law and you and we submit to the nonexclusive jurisdiction of the English Courts.

Our full Privacy Policy can be obtained from our website at www.frankieandbennys.com.

PARTNER OFFER TERMS

Wowcher:
• Voucher valid until 30th Apr 2019.
• Excludes 14th Feb, 31st Mar and 21st Apr 2019.
• Valid for dine-in only; excludes airport locations.
• Vouchers are not valid at the following restaurants on event days. Please contact these restaurants before visiting to confirm validity for your chosen dates. See a full list of event restaurants here: Coventry Arena, Wembley Stadium, Leeds the Light, Greenwich O2, Argyll • Street, Cardiff St David’s, The Printworks, Salford Quay, Edinburgh Omni Centre, Glasgow Quay and Sheffield.
• Valid for one main course and one starter or one dessert each from the Main or Gluten Free menus.
• Excludes sharing starters, sharing desserts and Family Feast.
• £3pp supplement for sirloin steak, ultimate mixed grill, steak and fries, chicken and ribs, whole BBQ ribs, half rack of ribs and BBQ chicken.
• Cannot be used in conjunction with any other voucher, offer or promotion.
• Subject to availability.

Tastecard:
• The tastecard discount is for 2 for 1, 7 days a week, across starters, mains and desserts. The tastecard restaurant deal is valid on breakfast items.
• Extra toppings and add-ons are not included in the offer, but may be purchased at usual menu price.
•Exclusions include Festive Dishes, Sharing starters, sharing mains, sharing desserts and sides.
• This offer cannot be used in conjunction with any other Frankie & Benny’s vouchers, discount codes, deals and offers.
•There is no need to book ahead, but do mention when being seated that you intend to use your tastecard.
•The cheapest or equivalent dish of each course from each menu section will be discounted from your bill.
•Set/fixed price, lunch menus, kids menus, takeaways and delivery are excluded from the deal. •Each tastecard is only valid for 6 people.
•The tastecard discount is not available on Bank Holidays or on Celebration Days including, but not limited to, Valentine’s Day, Mothering Sunday, Father’s Day, etc.

Groupon:
• £18.99/£19.99 for the Two Courses only offer (2 people) and £28.99/£29/99 for the Two Courses and bottle of House Wine. Valid 7 days a week.
• 2 courses (starter + main OR main + dessert) each from the Menu for 2 people + a bottle of house wine if the guest has selected the £28.99 or £29.99 option.
•Exclusions include: Family Feast, Ultimate Mixed Grill, Steak and Fries, Chicken and Ribs, Whole BBQ Ribs, Half Rack of Ribs or BBQ Chicken. There is a £3pp supplement for Sirloin Steak.
• This offer also excludes Sharing Starters, Sharing Desserts, and Freakshakes House white, red or cheapest rose included.

Gourmet Society:
• 25% off total bill. Sun-Fri. Each Gourmet Society card is valid for up to 4 people, although multiple cards can be used per table, therefore 8 people dining would require 2 Gourmet Society cards.
• Offer available on the la carte and breakfast menus only.
• Exclusions include: Festive Dishes, Set/Fixed price, Lunch Menus, Kids Menus, takeaways and delivery.
•This offer cannot be used in conjunction with any other promotions or discounts.
• You do not need to book in advance, although please mention when being seated that you intend to use your Gourmet Society card.
• To speed up payment please show your Gourmet Society card when asking for the bill.
• In Scotland the discount only applies to soft drinks only, alcoholic drinks are not included in the discount.
• This card is not valid on Saturdays, Bank Holidays or on Celebration Days including, but not limited to, Valentines Day, Mothering Sunday, Fathers Day, etc.
• The Gourmet Society restaurant discount is available throughout December, though Bank Holidays will be excluded.
• Not to be used in conjunction with any other offer.
• Offer not valid at the following Frankie & Benny’s restaurants: O2, Wembley, Victoria Place, location in airports and train stations.

Meerkat Meals:
• 2 for 1 on equivalent starters, mains and desserts.
• Cheapest free.
• Sunday to Thursday.
• Participating restaurants.
• Booking required, max 6 people.
• Offer excludes kids meals, drinks and certain days.
• App only.
• Discount is valid on total food bill from the main, gluten free or dessert menus.
• Any other menus are excluded.
• Discount is not valid on the Frankie & Benny’s Family Feast dish.
• Discount is not valid on drinks.

Odeon Limitless:
• 30% off food discount is available for students who are active Limitless members.
• Discount is only valid between 17 September 2018 and 31 December 2018 (inclusive).
• Discount is valid on total food bill from the main, gluten free or dessert menus. Any other menus are excluded.
• Discount is not valid on the Frankie & Benny’s Family Feast dish. Discount is not valid on drinks.
• Discount is valid for up to 6 people per Limitless card.
• You must show a valid Limitless card and student card to a member of the restaurant team to receive the discount.
• Discount is not valid at the following Frankie & Benny’s locations: Birmingham International Airport, Manchester Airport, Liverpool John Lennon Airport, London Luton Airport, East Midlands Airport, and Glasgow Airport. Discount is valid at all other UK participating restaurants.
• Discount not valid with any other promotion.
• Discount can be used as many times as you like.

Showcase Insider:
• The offer is 25% off the food bill (A la carte, Gluten free a la carte and breakfast), 7 days a week for up to 6 people per membership.
• This offer excludes the kids’ menus, fixed price and lunch menus, and does not include drinks.
• The discount is not available on bank holidays or event days including, but not limited to, Mother’s Day or Valentine’s Day.
• This discount cannot be used at airport locations.
• The Partner members can only redeem one code per booking, table or group of people attending Frankie and Benny’s.

KidsPass:
• 25% off total bill valid Sunday to Fri.
• Each KidsPass card is valid for up to 6 people, although multiple cards can be used per table, therefore 12 people dining would require 2 KidsPass cards.
• Offer is available on the la carte and breakfast menus only.
• Exclusions inclue Festive Dishes, Set/Fixed price, Lunch Menus, Kids Menus, takeaways and delivery.
• This offer cannot be used in conjunction with any other promotions or discounts.
• You do not need to book in advance, although please mention when being seated that you intend to use your KidsPass card.
• To speed up payment please show your card when asking for the bill.
• In Scotland the discount only applies to soft drinks only, alcoholic drinks are not included in the discount.
• Not valid on Saturdays, Bank Holidays or on Celebration Days including, but not limited to, Valentines Day, Mothering Sunday, Fathers Day, etc.
• Not to be used in conjunction with any other offer.
• Offer not valid at the following Frankie & Benny’s restaurants: O2, Wembley, Victoria Place, location in airports and train stations.

PopcornPass:
• 25% off total bill valid Sunday to Fri.
• Each Popcorn Pass card is valid for up to 6 people, although multiple cards can be used per table, therefore 12 people dining would require 2 KidsPass cards.
• Offer is available on the la carte and breakfast menus only.
• Exclusions include Festive Dishes, Set/Fixed price, Lunch Menus, Kids Menus, takeaways and delivery.
• This offer cannot be used in conjunction with any other promotions or discounts.
• You do not need to book in advance, although please mention when being seated that you intend to use your Popcorn Pass card.
• To speed up payment please show your card when asking for the bill.
• In Scotland the discount only applies to soft drinks only, alcoholic drinks are not included in the discount.
• Not valid on Saturdays, Bank Holidays or on Celebration Days including, but not limited to, Valentines Day, Mothering Sunday, Fathers Day, etc.
• Not to be used in conjunction with any other offer.
• Offer not valid at the following Frankie & Benny’s restaurants: O2, Wembley, Victoria Place, location in airports and train stations.

Studentbeans:
• The offer is 25% off the food bill which included a la carte, Gluten Free a la carte and breakfast menu.
• This offer is available 7 days a week for up to 6 people per membership.
• This offer is not available for kids menus, fixed price of lunch menus, and does not include beverages.
• The discount is not available on Bank Holidays, or event holidays including but not limited to Mother’s Day or Valentine’s Day.

NHS:
• Offer is valid upon presentation of a NHS discount card.
• 20% off discount applies to food bill only.
• Offer is only valid when 2 main courses are purchased of the Main Menu.
• Cannot be used in conjunction with any other offer or discount promotion including lunch/set menus.
• Excludes Mondays 5pm - 11pm.
• Valid at any Frankie & Benny’s or Little Frankie’s restaurant excluding airport sites.
• No cash value.
•Discount not valid on Event Days such as Mother’s Day, Father’s Day and Christmas Day.

Armed Forces:
• Offer is valid upon presentation of a Forces Identification card (MOD90) 20% off discount applies to food bill only.
• Offer is only valid when 2 main courses are purchased of the Main Menu.
• Cannot be used in conjunction with any other offer or discount promotion including lunch/set menus.
•Excludes Mondays 5pm - 11pm.
•Valid at any Frankie & Benny’s or Little Frankie’s restaurant excluding airport sites.
•Discount not valid on Event Days such as Mother’s Day, Father’s Day and Christmas Day.

NUS:
· TOTUM cardholders are entitled to 20% off their total food bill when 2 main courses are purchased from the Main Menu.
· Discount is applied to food only, does not include any drinks.
· One discount is applied per table of a maximum of 6 Guests.
· Offer not valid in conjunction with any other offer, discount or promotion including the breakfast, lunch, midweek, kids or juniors menus.
· This offer is not valid on Family Feast.
· Discount not valid on Event Days such as Mother’s Day, Father’s Day and Christmas Day.
· Valid TOTUM cards must be presented in order to claim the discount.
· All food is subject to availability.
· Offer valid at any Frankie & Benny’s restaurant in the UK, excluding airport locations.
· Offer valid 7 days a week until further notice.

OFFER TERMS

33% off mains:
• With this voucher, you and all of your table can enjoy 33% off mains from the Main or Gluten Free Menus.
• You can use this voucher from the from Tuesday 23rd April - Tuesday 30th April 2019, excluding Saturday 27th April 2019.
• You cannot use this voucher with the Italian Family Feast dish, with any other promotion or at airport locations.
• This voucher may be refused at event restaurants on event days, and will be processed at the manager’s discretion. (Frankie & Benny’s event restaurants: Coventry Arena, Wembley Stadium, Leeds the Light, Greenwich O2, Argyll Street, Cardiff St David’s, The Printworks, Salford Quay, Edinburgh Omni Centre, Glasgow Quay and Sheffield).
• This voucher can only be used once.
• We can amend or withdraw this voucher at any time.

Click & Collect:
• 50% off all Click and Collect Starters, Mains and Desserts. This does not include bundles or Kid’s menu.
• 50% offer is automatically applied to all Click and Collect purchases at checkout.
• You can use this voucher all day every day until 1st May 2019.

Order Ahead:
• Food will be served at the time your booking was made for. If you are going to be late, please contact the restaurant directly.
• If you cancel or amend the time of your booking, please contact the restaurant directly to change the time your food is ordered for or request a refund.
• 40% off mains is applied at the checkout.

Unlimited Breakfast:
• With this voucher, you and all of your table can enjoy unlimited breakfast reorders when you buy a breakfast dish.
• You can use this voucher daily until noon from Friday to Sunday every week.
• There’s no limit on reorders, however, breakfast cannot be shared and your plate must be finished before reordering. Reorders must be the same dish.
• You cannot use this voucher with any other promotion or at airport locations. We can amend or withdraw this voucher at any time.

Birthday Treat:
• With this voucher, you can enjoy 2 mains for the price of 1 when 2 main courses are purchased from the Main or Gluten Free Menus.
• You will receive this voucher 10 days before your birthday and it will expire a month after you get it.
• You cannot use this voucher with the Italian Family Feast dish, with any other promotion or at airport locations. We can amend or withdraw this voucher at any time.

Chessington & Sealife Competition:
• Competition Entry T&C’s
This competition opens for entries on 8th February 2019 and will close on 5th April 2019. To enter, you must enter your name, email address and phone number in the survey provided. By entering your details in our competition, you agree to the competition terms & conditions and to be contacted by Frankie & Benny’s, Chessington World of Adventures Resort and SEA LIFE should you be selected as a winner. Your details will not be shared with anyone else, or be used outside of this competition. If you are selected as a winner, you will be contacted on 8th April 2019.
• Chessington World of Adventures Resort Short Break - Hotel Competition Prize T&C’s
Prize is valid for stays taken up to and including Sunday 3rd November 2019. (Please note Chessington is closed on certain dates throughout the season, please check before you book your stay). The prize covers one night’s accommodation for up to 5 guests (2 adults and up to 3 children) in a standard room in Safari or Azteca Hotel including breakfast and two days entry onto the Theme Park for 5 guests. Excludes Saturday nights and Sunday nights where the Monday is a Bank Holiday Monday. Excludes Premium Themed Rooms (Penguins of Madagascar, Gruffalo and Room on the Broom). Upgrade to a themed room will be subject to availability. Entrance to Go Ape at Chessington is not included in the prize. Allocation to redeem your competition prize is subject to availability at all times. This offer cannot be used in conjunction with any other offer. For accommodation purposes only one guest must be aged 18+. Identification will be required upon check-in. Check-in can be made from 3pm onwards. Prizes do not include travel to or from Chessington World of Adventures Resort, in-room movies, phone calls and any other extras are not included in the prize. All other expenses are the responsibility of the winner and guests. Prizes are non-transferable, not for resale and there is no cash alternative.
• SEA LIFE Centre Family Tickets x5 T&C’s
SEA LIFE (Attraction) will be providing 1 x Family Ticket valid for 2 adults and 2 children (15 and under) to each winner of the competition, subject to availability. The Prize is non-transferable and no cash alternative is available. The Prize will automatically be void if sold, offered for sale or if any attempt or offer is made to transfer the Prize for value. Photocopies will not be accepted. The Prize cannot be used in conjunction with any other offer or promotion, or on the day of any special event at the Attraction. The Prize must be redeemed by 31/12/19. After this time the Prize will be invalid. The Prize remains the property of Merlin Entertainments (Sea Life) Limited (Merlin) at all times and Merlin reserves the right to take possession of the Prize at any time and for any reason. Proof of winning must be presented at the Attraction entrance & surrendered to the ticket booth operator. Features and/or creatures shown on the Family Ticket are not necessarily available at the aquarium. The Attraction reserves the right, in its absolute discretion, to refuse entry and to close and/or alter all or any part of its facilities including removal of figures for technical, operational, health and safety or other reasons including over capacity. Guests under 16 years of age must be accompanied by one adult over 18 years of age. The Prize is subject to the terms and conditions of the Attraction available at www.visitsealife.com which also contains details of the Attraction opening times and operating calendar. Each SEA LIFE Family Ticket is valid only for the day it is redeemed, provided it is prior to the expiry date as listed on the ticket.

2 Dine for £25:
• With this voucher, you and all of your table can enjoy our ‘2 Dine for £25’ Set menu, where you can choose 1 sharing starter, 2 mains and 1 bottle of house wine from the set menu.
• This offer is valid on Friday 28th April to Sunday 28th April 2019.
• A QR code must be scanned to redeem your discount.
• This offer cannot be used in conjunction with any other promotion or discount.
• We can amend or withdraw this voucher at any time.
• This voucher can only be used once.
• Dishes include: Dough Ball Delight, Sticky Wings Feast, Classic Cheese Burger, The House Special Burger, The Vegan Beet Burger, Frankie’s Classic Meatballs, Chicken & Mushroom Penne, Ultimate Mac N Cheese, Spaghetti Carbonara, Margherita Pizza, Skinny Veggie Pizza, BBQ Chicken Pizza, Pepperoni Pizza, Classic 6” Hot Dog, Mediterranean Salad and Nashville Chicken Skewers Salad.

2 for 1 drinks:
• 2 for 1 drinks from 7pm on Friday 22nd & Saturday 23rd March 2019.
• Offer includes single serve drinks, single spirits and mixers, cocktails (glasses only), milkshakes, freakshakes, hardshakes, soft drinks, wine (glasses only), beers (bottled and draft) and hot drinks.
• Offer not available in Scotland.
• You cannot use this voucher at airport locations or with any other promotion.
• This voucher may be refused at event restaurants on event days, and will be processed at the manager’s discretion. (Frankie & Benny’s event restaurants: Coventry Arena, Wembley Stadium, Leeds the Light, Greenwich O2, Argyll Street, Cardiff St David’s, The Printworks, Salford Quay, Edinburgh Omni Centre, Glasgow Quay and Sheffield).
• We can amend or withdraw this voucher at any time.
• This voucher can only be used once.

50% off classic cocktails (Scotland only):
• 50% off classic cocktails on Thursday 21st - Sunday 24th March 2019.
• Offer excludes jugs.
• Offer available in Scotland only.
• You cannot use this voucher at airport locations or with any other promotion.
• This voucher may be refused at event restaurants on event days, and will be processed at the manager’s discretion. (Frankie & Benny’s event restaurants: Coventry Arena, Wembley Stadium, Leeds the Light, Greenwich O2, Argyll Street, Cardiff St David’s, The Printworks, Salford Quay, Edinburgh Omni Centre, Glasgow Quay and Sheffield).
• We can amend or withdraw this voucher at any time.
• This voucher can only be used once.

£5 Pasta:
• With this voucher, you and all of your table can enjoy all pasta dishes from the main and gluten free menus for just £5 each.
• All risotto dishes are excluded.
• You can use this voucher on Wednesday 24th April 2019.
• You cannot use this voucher with any other promotion or at airport locations.
• This voucher may be refused at event restaurants on event days, and will be processed at the manager’s discretion. (Frankie & Benny’s event restaurants: Coventry Arena, Wembley Stadium, Leeds the Light, Greenwich O2, Argyll Street, Cardiff St David’s, The Printworks, Salford Quay, Edinburgh Omni Centre, Glasgow Quay and Sheffield).
• This voucher can only be used once.
• We can amend or withdraw this voucher at any time.

£5 Pizza:
• With this voucher, you and all of your table can enjoy all 10" pizzas from the main and gluten free menus for just £5 each.
• All extra toppings are excluded.
• You can use this voucher on Tuesday 23rd April 2019.
• You cannot use this voucher with any other promotion or at airport locations.
• This voucher may be refused at event restaurants on event days, and will be processed at the manager’s discretion. (Frankie & Benny’s event restaurants: Coventry Arena, Wembley Stadium, Leeds the Light, Greenwich O2, Argyll Street, Cardiff St David’s, The Printworks, Salford Quay, Edinburgh Omni Centre, Glasgow Quay and Sheffield).
• This voucher can only be used once.
• We can amend or withdraw this voucher at any time.

£5 Hot Dog & Fries:
• With this voucher, you and all of your table can enjoy all regular (6") hot dogs with a side of classic or sweet potato fries for just £5 each.
• All extra toppings and loaded fries are excluded.
• You can use this voucher on Wednesday 27th March 2019.
• You cannot use this voucher with any other promotion or at airport locations.
• This voucher may be refused at event restaurants on event days, and will be processed at the manager’s discretion. (Frankie & Benny’s event restaurants: Coventry Arena, Wembley Stadium, Leeds the Light, Greenwich O2, Argyll Street, Cardiff St David’s, The Printworks, Salford Quay, Edinburgh Omni Centre, Glasgow Quay and Sheffield).
• This voucher can only be used once.
• We can amend or withdraw this voucher at any time.

£5 Burger & Fries:
• With this voucher, you and all of your table can enjoy selected burgers with a side of fries for just £5 each.
• You can use this voucher on Thursday 25th April 2019.
• Voucher is valid on selected burgers only (Classic Beef, Classic Cheese, Bacon & Cheese, The House Special, Classic Chicken, The Vegan Beet & Viva La Vegan) and either classic Fries or Sweet Potato Fries.
• All burger toppings and fries upgrades are excluded.
• You cannot use this voucher with any other promotion or at airport locations.
• This voucher may be refused at event restaurants on event days, and will be processed at the manager’s discretion. (Frankie & Benny’s event restaurants: Coventry Arena, Wembley Stadium, Leeds the Light, Greenwich O2, Argyll Street, Cardiff St David’s, The Printworks, Salford Quay, Edinburgh Omni Centre, Glasgow Quay and Sheffield).
• This voucher can only be used once.
• We can amend or withdraw this voucher at any time.

15% off at Interflora
• Receive a 15% off discount code valid on the Interflora.co.uk website when booking a table with Frankie & Benny’s between 23rd to the 31st of March 2019.
• Your booking must be made before midnight on 28th of March 2019.
• You will receive one voucher per booking.
• Your voucher with your code will be emailed to you before 29th March 2019, along with all details on how to place your order.
• You must be opted in to receive marketing emails at Frankie & Benny’s to receive this voucher.
• If you have not received your voucher, please contact Guest Services on guestfeedback@frankieandbennys.co.uk.
• Your 15% off voucher is available on orders placed before midnight on 31/03/2019.
• A code must be used at the checkout.
• Code cannot be used in conjunction with any other offer.
• All products subject to Interflora standard delivery unless otherwise stated.
• Standard delivery is next day at £6.00.
• Other delivery options available; see website for full terms and conditions.
• Some restrictions may apply to delivery services and delivery locations including Sunday delivery and are subject to availability.
• See Interflora terms and conditions for full details.

Slime Competition
• The prize is 1 voucher to the amount of £1,000
• The prize cannot be exchanged for cash.
• Participants can enter the competition by selecting one of four actions awarding them a specified number of entries.
• Participants can increase their chances of winning by choosing more than one entry method.
• Maximum of 4 ways to enter.
• Competition runs from 30th March 2019 until 28th April 2019 inclusive.
• Winner will be chosen at random and emailed by end of play 29th April 2019. Please check your junk and spam folders in case the winning confirmation email is flagged.
• If the winner doesn’t confirm prize acceptance to Frankie & Benny’s within 48 hours, the prize will be lost to the original winner and a new winner will be selected at random until prize acceptance.
• Voucher provider to be selected amongst recognized holiday providers and by the winner upon confirming prize acceptance.
• Frankie & Benny’s reserves the right to suggest a different provider should an issue or conflict of interest arise when intending to purchase the voucher through the provider chosen by the winner.
• The terms and conditions linked to the voucher once purchased will be those decided and advertised by the provider. Frankie & Benny’s is in no way linked to these.
• Any queries, changes or complaints relating to the use of the voucher one received by the guest and/or redeemed should be send to the holiday provider.