Terms & Conditions

PAY MY BILL & ORDER AND PAY TERMS & CONDITIONS AND PRIVACY

These Terms & Conditions govern your use of the Pay My Bill service (“Pay My Bill”) and Order and Pay service (“Order and Pay”) made available to you by Frankie & Benny’s, a brand of The Restaurant Group (UK) Limited, a company registered in England under company number 894426, with its registered office at 5-7 Marshalsea Road, London SE1 1EP. VAT number 340 3778 62 (“F&B”, “we” or “us”).

PAY MY BILL

Pay My Bill is designed to allow you to pay your Frankie & Benny’s bill electronically, using your smartphone or other compatible mobile device, at participating restaurants. To access Pay My Bill, you will need to either:
• download the Frankie & Benny’s App (the “F&B App”) from the Apple App Store (for iOS devices) or Google Play (for Android devices). Note that the F&B App provides services based on your location; if you wish to switch off location services, please change your settings on your device

or

• connect to the Pay My Bill functionality via the Frankie & Benny’s website at: https://www.frankieandbennys.com (the “F&B Website”).

ORDER AND PAY

Order and Pay is designed to allow you to order your food and beverages and/or pay your bill electronically, using a web-based service accessible using your smartphone or other compatible mobile device, at participating restaurants. To access Order and Pay, you will need to scan the QR code located on your table in the participating restaurant, which will connect you to the relevant Frankie & Benny’s webpage. Once you have confirmed your Frankie & Benny’s location and table number, and set a pin to protect your tab, you can proceed to order items and/or pay your bill through the Order and Pay service.

We may offer a choice of ways of paying via Pay My Bill and Order and Pay, including using third party online payment services (e.g. PayPal, Apple Pay, Google Pay …). Use of third party online payment services will be subject to their terms and conditions and privacy policy. When you pay using Pay My Bill, you will be emailed a receipt. When you pay using Order and Pay, a receipt can be emailed to you at your request. You can also ask for a hard copy receipt from your F&B team member.

Pay My Bill and/or Order and Pay may not support discounts and promotions. If you have any discounts or promotions you would like to use, please inform your F&B team member before you pay via Pay My Bill or Order and Pay, so that they can be applied to your bill.

HOW WE USE YOUR PERSONAL DETAILS

  1. Pay My Bill service: In order to pay your Frankie & Benny’s bill using Pay My Bill, where this service is available, you will need to input a valid email address and your credit or debit card details.

  2. Order and Pay service: Where this service is available, prior to ordering any items or otherwise accessing your bill, we will ask you to set a pin (to help keep your tab private) and provide an email address solely for the purpose of enabling you to reset your pin (in case you forget it). Where you use this service to pay your bill, we will ask you to provide your email address, your debit card and other details (such as your postcode) for payment.

  3. For both the Pay My Bill and Order and Pay services, payment processing services are provided by Braintree, a division of PayPal (Europe) S.a.r.l. et Cie, SCA (“Braintree”), which will involve Braintree transferring your data to Braintree’s servers located within the United States in accordance with applicable data protection laws. The application will transfer payment details directly from Braintree to the operator’s point of sale system. By inputting your email (where required) and payment card details, you are consenting to the use of such details by Braintree, the operator and us for the purpose of paying your bill and processing your payment.

  4. We will not store your card details on our system. Your personal and card details will be securely stored by Braintree and used only for the purpose of administering payment, verification of transactions, refunds and ease of use in future transactions using the service. However, your CSC/CVV number will not be stored and must be entered each time you use a card for authentication. Where appropriate, we will also share your email address with Omnifi Limited who will generate and send you an electronic receipt on our behalf, following bill payment.

  5. Email Updates and Promotional offers: unless you tell us otherwise, we will use the data we collect to send you updates and information on our promotional offers for our restaurants, from time to time. These may include joint offers with our business partners. The way we collect and use your data is set out fully in our Privacy Notice which can be obtained from our website at www.frankieandbennys.com . If you no longer want to receive promotional offers from us, you can simply unsubscribe using the link on our email or notify us by writing to:

Marketing Department
Frankie & Benny’s
5 – 7 Marshalsea Road
London SE1 1EP

AVAILABILITY OF PAY MY BILL, ORDER AND PAY AND LIABILITY

While we will try to make Pay My Bill and/or Order and Pay available to you via the F&B App and/or the F&B Website (the “App & Website”), Pay My Bill and/or Order and Pay may not be available at all restaurants. Pay My Bill and Order and Pay are for your own personal use only, at your own risk, and must not be used for commercial purposes. We will not be liable for any unavailability or malfunction of Pay My Bill or Order and Pay, any connection problems or any other failure or inability to access or use the App & Website, or a third party online payment service via Pay My Bill or Order and Pay. We also reserve the right to refuse the use of Pay My Bill and/or Order and Pay to pay a bill, if we have reason to suspect fraud, misconduct or unauthorised or inappropriate use.

Where Pay My Bill, Order and Pay, the App & Website or the third party online payment service are not available, or their use is refused, you will still be liable to pay for your bill using another acceptable means of payment.

In any case, we will not be liable for any indirect, incidental or consequential damages or any financial loss, loss of income, data or other information or loss of reputation as a result of the use of, or inability to use, Pay My Bill, Order and Pay or the App & Website. Nothing in these terms shall limit or exclude our liability for death or personal injury caused by our negligence, for fraud or any other liability that cannot be excluded or limited by English law.

ADDITIONAL INFORMATION

We reserve the right to change these Terms & Conditions and Privacy Notice at any time. Any changes to these Terms & Conditions and Privacy Notice will be effective immediately upon posting the revised version on the F&B App or the F&B Website, and your continued use of Pay My Bill and/or Order and Pay will be deemed to be acceptance of the revised Terms & Conditions and Privacy Notice.

You may be subject to charges imposed by your mobile network operator or internet service provider. Payment of such charges is solely your responsibility. The ability to download or access the App & Website may be restricted or impaired when roaming on a network abroad.

These terms and conditions are governed by English Law and you and we submit to the nonexclusive jurisdiction of the English Courts.

Our full Privacy Notice can be obtained from our website at www.frankieandbennys.com.

PARTNER OFFER TERMS

We are no longer accepting Meerkat Meals discounts, Tastecard, Gourmet Society, Vouchercloud and Vouchercode

Odeon Limitless
• Enjoy 30% off food for all active Limitless members when presenting your Limitless card
• Offer valid when a main course is purchased from the Main or Gluten Free menus
• Offer valid until 1st June 2022.
• Offer valid for up to 6 people per Limitless card.
• If 1 card is used for a table larger than 6 people then the cheapest or equivalent dish of each course will be discounted from your bill.
• Offer valid on items from the Main, Vegan, Gluten Free and Desserts menus
• Excludes Frankie’s Super Deal, Breakfast, Event, Evening, Lunch, Kids, Kids Gluten Free and Drinks menus
• Offer not valid at Frankie & Benny’s restaurants in Airport locations
• Offer cannot be used in conjunction with any other promotion nor on Celebration days, including but not limited to, Valentine’s Day, Mother’s Day, Father’s Day, Bank holidays
• This offer is only valid for orders made while dining in the restaurant
• This offer may not be valid in event restaurants on event days and will be processed at the manager’s discretion. Please call ahead if you are looking to redeem at any of our event restaurants: Wembley Designer Outlet, Cardiff St David’s, Greenwich O2, Burleigh House, Sheffield Meadowhall, Oxford, Manchester Printworks and Sheffield.
• Offer can be amended or withdrawn at any time

Showcase Insider
• Enjoy 25% off their food bill when ordering one main meal from our Main or Gluten Free Menu.
• This offer is valid 7 days a week.
• This offer is only valid when you show a valid Insider Showcase card.
• This offer is excluded on our Frankie’s, Lunch, Event, Kids, Kids GF and Drinks menus
• This offer is limited to 6 people per card.
• If 1 card is used for a table larger than 6 people, then the cheapest of equivalent dish of each course will be discounted from your bill.
• Offer cannot be used in conjunction with any other promotion nor on Celebration days, including but not limited to, Valentine’s Day, Mother’s Day, Father’s Day, Bank holidays etc
• Offer not valid at Frankie & Benny’s restaurants in Airport locations
• This offer is only valid for orders made while dining in the restaurant
• This offer may not be valid in event restaurants on event days and will be processed at the manager’s discretion. Please call ahead if you are looking to redeem at any of our event restaurants: Wembley Designer Outlet, Cardiff St David’s, Greenwich O2, Burleigh House, Sheffield Meadowhall, Oxford, Manchester Printworks and Sheffield.
• Offer can be amended or withdrawn at any time.

15% off Nuffield Health
• 15% discount for Nuffield Health members and employees
• Validation needed, guests will need to provide ID/membership proof
• Valid until 31st of March 2022.

20% off Merlin Pass Members
• Enjoy 20% off food for all active Merlin pass members when presenting your valid Merlin pass.
• Offer valid for up to 6 people per Merlin pass.
• Offer valid on items from the Main, Vegan, Gluten Free and Desserts menus
• This offer is not valid on items on our Breakfast or Drinks menu
• This offer is not valid at our Frankie & Benny’s Praed Street restaurant nor Airport locations
• This offer cannot be used in conjunction with any other promotion, discount, offer or set menu.
• This offer is only valid for orders made while dining in the restaurant and can be amended or withdrawn at any time.
• This offer may not be valid in event restaurants on event days and will be processed at the manager’s discretion. We recommend calling ahead if you are looking to redeem at any of our event restaurants: Wembley Designer Outlet, Cardiff St David’s, Greenwich O2, Burleigh House, Sheffield Meadowhall, Oxford, Manchester Printworks and Sheffield. Please note this may also apply at other restaurants for local events.

Three Network 2 for £10
•Bring a friend and enjoy two of your favourite main courses for £10.
•Choose from a large selection of pizzas, pastas, salads and burgers from the Main, Vegan or Gluten-free menus.
•Dishes from Classics and Kids section are excluded from the offer.
•Any and all additional toppings or upgrades will be charged separately.
•Offer available all week from opening until closing time. Times may vary by restaurant.
•One code will apply to two dishes at a time. So, if there’s more than two people in your party, you’ll need more than one code.
•If there’s more than two people but only one code, the 2 cheapest dishes will be discounted.
•In order to redeem the offer, please let the server know at the point of ordering and show the active and valid QR code in your Three app when you’re ready to pay.
•The offer will not work with our Order & Pay service, so please speak to a server when you’re ready to pay.
•Unfortunately, we won’t be running the offer at Frankie & Benny’s airport locations.
• This offer may not be valid in event restaurants on event days and will be processed at the manager’s discretion. Please call ahead if you are looking to redeem at any of our event restaurants: Wembley Designer Outlet, Cardiff St David’s, Greenwich O2, Burleigh House, Sheffield Meadowhall, Oxford, Manchester Printworks and Sheffield.
•The offer is not valid on Bank Holidays, Valentine’s Day, Mother’s Day, Father’s Day, Christmas Eve, Boxing Day and New Year’s Eve.
•This offer will not work in conjunction with any other offer, promo, discount or set menu.
•You can only redeem this offer on orders made whilst dining in the restaurant, so you won’t be able to use it for Click & Collect or delivery.

F&B Greenwich Retail Park - Pure Gym partnership
• 15% discount for Pure Gym Charlton members at F&B Greenwich Retail Park only
• Validation needed, guests will need to provide ID/membership proof
• This offer can be amended or withdrawn at any time
• This offer may not be valid in event restaurants on event days and will be processed at the manager’s discretion. Please call ahead if you are looking to redeem at any of our event restaurants: Wembley Designer Outlet, Cardiff St David’s, Greenwich O2, Burleigh House, Sheffield Meadowhall, Oxford, Manchester Printworks and Sheffield.



OFFER TERMS

Frankie’s - Email Sign-up Incentives
• This offer entitles guests who are new email sign-ups to redeem 20% off food & drink
• To qualify for this offer, diners must present a valid QR code
• This offer can only be redeemed alongside the purchase of a main meal
• This offer is valid for up to 4 people per table 
• This offer cannot be used in conjunction with other promotions, including the Lunch, Evening and Kid’s set menus
• This is not valid at Frankie & Benny’s airport locations or our Praed Street restaurant.
• This offer may not be valid in event restaurants on event days and will be processed at the manager’s discretion. Please call ahead if you are looking to redeem at any of our event restaurants: Wembley Designer Outlet, Cardiff St David’s, Greenwich O2, Burleigh House, Sheffield Meadowhall, Oxford, Manchester Printworks and Sheffield.
• This offer is only valid for orders made whilst dining in the restaurant.
• This offer is only valid for one transaction only and is valid for 30 days from receipt of email.
• We have the right to amend or withdraw this offer at any time.

Frankie & Benny’s X Bloomsbury Competition
• Be in with the chance to win a pack of 4 of Bloomsbury books:
• We’re Going on a Sleigh Ride
• Tinsel: The Girls Who Invented Christmas
• Wishyouwas: The Tiny Guardian of Lost Letter
• The Lost Girl King
• All participants may enter this competition from the 16th - 18th of December 2022.
• The total prize winners are 12, each winner will receive the 4 pack of Bloomsbury books mentioned above.
• The prize is non-refundable and cannot be exchanged for cash.
• We reserve the right to switch the prize to a prize of equal value.
• We reserve the right to amend the terms and conditions of this competition.
• TRG are the promotors of this competition

To Enter
• To enter this prize draw you must complete the following steps on Facebook during the entry period:
• Follow Frankie & Benny’s on Facebook
• Like the Bloomsbury x Frankie & Benny’s competition post on the Frankie and Benny’s Facebook page and tag at least one friend who

Winner Selection
• The winners will be drawn at random from a pool of all valid entries received from Facebook and will be notified by private message from Frankie & Benny’s account.
• Winners will be drawn and contacted by 19th December 2022.
• If the winner does not respond with their contact details within 48 hours, Frankie & Benny’s reserves the right to draw a new winner.

World Cup Freebies England, Wales, Northern Ireland, and Scotland
• To celebrate the world cup, when collecting free prizes won, guests will receive a free 330ml bottle of Budweiser (Not redeemable in Scotland)
• This offer entitles to one of the following free prizes (England); a free large draught of a soft drink of
choice, a free 330ml bottle of a soft drink of choice, a free Budweiser Boonie hat, a free Budweiser
inflatable ice bucket, or a free 330ml Soft Drink Glass; Please note free items will depend on the
number of goals scored and are subject to availability.
• This offer entitles to one of the following free prizes (Scotland, Wales, & Northern Ireland); a free
large draught of a soft drink of choice, a free 330ml bottle of a soft drink of choice, or a free 330ml
Soft Drink Glass; Please note free items will depend on the number of goals scored and are subject to
availability.
• England: 1 goal for England equates to 1 prize from the list provided above, with a maximum of 6 goals/ prizes to be won.
• Wales: 1 goal for Wales equates to 1 prize from the list provided above, with a maximum of 6 goals/ prizes to be won.
• Northern Ireland & Scotland: 1 goal against England equates to 1 prize on the list provided above, with a maximum of 6 goals/ prizes won.
• To acquire free prize(s), the secret phrase must be mentioned; “Merch of The Day”.
• The offer will be valid to redeem throughout the day after the FIFA World Cup games that England & Wales are playing in. Match Times; 21st England vs Iran 1pm, 21st Wales vs USA 7pm, 25th Wales vs Iran 10am, 25th England vs USA 7pm, 29th England vs Wales 7pm. Therefore, the dates the offer will be valid to redeem are 22nd, 26th and 30th November 2022.
• This offer can only be redeemed alongside the purchase of a main meal.
• This offer cannot be used in conjunction with other promotions, including the Lunch, Evening and Kid’s set menus.
• This offer is not valid at Frankie & Benny’s Praed Street and Airport Locations
• This offer may not be valid in event restaurants on event days and will be processed at the managers discretion
• Bottle drinks may be taken away from the premises to be consumed
manager’s discretion. Please call ahead if you are looking to redeem at any of our event restaurants: Wembley Designer Outlet, Cardiff St David’s, Greenwich O2, Burleigh House, Sheffield Meadowhall, Oxford, Manchester Printworks, and Sheffield.
• This offer is only valid for orders made while dining in the restaurant
• This offer can be amended or withdrawn at any time, whilst stocks last • Offer can only be used once per customer

Christmas pre-book free Prosecco
• When you pre-book our Christmas menu before the 8th November, you can redeem a free glass of prosecco for everyone in your group
• You may not use this offer in conjunction with any other offer
• This is not valid at Frankie & Benny’s airport locations or our Praed Street restaurant
• This offer is only valid on bookings made before 8th November 2022
• This offer is only valid whilst dining in the restaurant
• We have the right to amend or withdraw this offer at any time

Norwich Match Day ‘Pie & Pint £10’
• Enjoy a pie and a pint for £10 at Frankie & Benny’s Norwich on match days
• Offer validity is determined by the General Manager, when the offer is running the ‘Match Day’ poster will be displayed at the front of the restaurant
• Pie options are Drunken Cow, Chicken & Leek and the Squashed Bean, subject to availability
• The pint of beer brand will depend on availability, alternatively you can have a large Coca Cola
• Offer cannot be used in conjunction with any other promotion or set menu
• Offer only valid at Frankie & Benny’s Norwich
• This offer is only valid for takeaway
• This offer can be amended or withdrawn at any time

Freshers Debrief
• Frankie & Benny’s £150 gift voucher is issued and operated by The Restaurant Group.
• The voucher allows you to pay for Frankie & Benny’s meals and will be valid until 31st December 2022
• The full gift voucher value does not have to be used in one visit. The bearer is entitled to redeem their voucher in £5 increments.
•The voucher is not valid at any Frankie & Benny’s airport locations.
• The voucher is only valid for transactions made when dining in our restaurant.
• We reserve the right to amend the terms and conditions of a Frankie & Benny’s voucher.
• Frankie & Benny vouchers are non-refundable.
• This offer can be amended or withdrawn at any time

Spin to Win - Free Soft Drink
• Enjoy 1 free soft drink from our ‘soft drinks’ section on our drinks menu (excludes Shakes, Mocktails and Hot Beverages)
• This offer is only valid when you purchase any other item. This includes starters, mains, desserts or any drink.
• To redeem this offer you must hand in your voucher as it can only be used once
• This offer is only valid for the until 30th November 2022
• This offer is only valid for orders made while dining in the restaurant
• Offer is not valid at Frankie & Benny’s restaurants in Airport locations or Praed Street
• This offer may not be valid in event restaurants on event days and will be processed at the manager’s discretion.
Please call ahead if you are looking to redeem at any of our event restaurants: Wembley Designer Outlet, Cardiff St David’s, Greenwich O2, Burleigh House, Sheffield Meadowhall, Oxford, Manchester Printworks and Sheffield.
• This offer can be amended or withdrawn at any time

Spin to Win - Free Wings
• Enjoy 1 free portion of Wings, this offer includes the Vegan BBQ Wings and Sticky Chicken Wings
• This offer is only valid when you purchase any other item. This includes starters, mains, desserts or any drink.
• To redeem this offer you must hand in your voucher as it can only be used once
• This offer is only valid for the until 30th November 2022
• This offer is only valid for orders made while dining in the restaurant
• Offer is not valid at Frankie & Benny’s restaurants in Airport locations or Praed Street
• This offer may not be valid in event restaurants on event days and will be processed at the manager’s discretion.
Please call ahead if you are looking to redeem at any of our event restaurants: Wembley Designer Outlet, Cardiff St David’s, Greenwich O2, Burleigh House, Sheffield Meadowhall, Oxford, Manchester Printworks and Sheffield.
• This offer can be amended or withdrawn at any time

30% off Cinema
• Enjoy 30% off main dishes with a valid cinema ticket.
• Offer valid on same-day cinema tickets.
• Offer valid for up to 6 people.
• If 1 card is used for a table larger than 6 people then the cheapest or equivalent dish of each course will be discounted from your bill.
• Offer valid on items from the Main, Vegan, Gluten Free and Desserts menus
• Excludes Frankie’s Super Deal, Breakfast, Event, Evening, Lunch, Kids, Kids Gluten Free and Drinks menus
• Offer not valid at Frankie & Benny’s restaurants in Airport locations
• Offer cannot be used in conjunction with any other promotion nor on Celebration days, including but not limited to, Valentine’s Day, Mother’s Day, Father’s Day, Bank holidays
• This offer is only valid for orders made while dining in the restaurant
• This offer may not be valid in event restaurants on event days and will be processed at the manager’s discretion. Please call ahead if you are looking to redeem at any of our event restaurants: Wembley Designer Outlet, Cardiff St David’s, Greenwich O2, Burleigh House, Sheffield Meadowhall, Oxford, Manchester Printworks and Sheffield.
• Offer can be amended or withdrawn at any time

10% Click & Collect
• This offer entitles customers to 10% off Click & Collect orders.
• This offer is only valid on Click & Collect orders and will not be accepted on Takeaway orders.
• The 10% discount will automatically be applied to all Click & Collect purchases at the checkout.

% off Click & Collect
• These offers entitle customers to the stated % off Click & Collect orders.
• The offer is automatically applied to all Click & Collect purchases at checkout.
• If redeeming an offer through a code, it is valid on one transaction only.
• The offers are not valid on existing bundles.

Lunch Menu
• Dine on our Lunch menu from Monday – Friday.
• This offer is valid from 12pm - 3pm
• This offer includes 1 course £8.90/ 2 courses for £11.90 / 3 courses for £14.90.
• This offer is only valid on dishes included in the lunch set menu, no alternatives.
• This offer is only valid for orders made while dining in the restaurant.
• This offer excludes Frankie’s Super Deal, Breakfast, Event, Evening, Kids, Kids Gluten Free and Drinks menus
• This offer is not valid at Frankie & Benny’s restaurants in Airport locations
• This offer cannot be used in conjunction with any other promotion nor on Celebration days, including but not limited to, Valentine’s Day, Mother’s Day, Father’s Day, Bank holidays
• Dishes within this offer may vary across different restaurants.
• This offer can be used multiple times.
• This offer may not be valid in event restaurants on event days and will be processed at the manager’s discretion. Please call ahead if you are looking to redeem at any of our event restaurants: Wembley Designer Outlet, Cardiff St David’s, Greenwich O2, Burleigh House, Sheffield Meadowhall, Oxford, Manchester Printworks and Sheffield.
• We have the right to amend or withdraw this offer at any time.

Evening Set Menu
• Dine on our Evening Set Menu menu from Monday – Friday from 5pm.
• This offer includes 2 courses for £12.99 or 3 courses for £14.99 from a selected menu.
• 2 courses can include a starter or dessert with a main. 3 courses will include a starter, a main and a dessert.
• This offer is only valid on dishes included in the set menu, no alternatives.
• This offer is only valid for orders made while dining in the restaurant.
• This offer excludes Frankie’s Super Deal, Breakfast, Event, Evening, Kids, Kids Gluten Free and Drinks menus
• This offer is not valid at Frankie & Benny’s restaurants in Airport locations
• This offer cannot be used in conjunction with any other promotion nor on Celebration days, including but not limited to, Valentine’s Day, Mother’s Day, Father’s Day, Bank Holidays
• Dishes within this offer may vary across different restaurants.
• This offer can be used multiple times.
• This offer may not be valid in event restaurants on event days and will be processed at the manager’s discretion. Please call ahead if you are looking to redeem at any of our event restaurants: Wembley Designer Outlet, Cardiff St David’s, Greenwich O2, Burleigh House, Sheffield Meadowhall, Oxford, Manchester Printworks and Sheffield.
• We have the right to amend or withdraw this offer at any time.

Student Discount
• This offer entitles students to enjoy 20% off their total food bill.
• Offer valid when 2 main courses are purchased from the Main or Gluten Free menus
• Either a valid student ID or a verified student discount code must be presented to your server.
• This offer is valid for 4 people per student ID.
• This offer is valid on our Main, Breakfast, Dessert, Gluten Free and Vegan menus.
• This offer is excluded on our Frankie’s Super Deal Evening, Lunch, Event, Kids, Kids GF and Drinks menus
• You may not use this offer in conjunction with any other offer nor on Celebration days, including but not limited to, Valentine’s Day, Mother’s Day, Father’s Day, Bank holidays
• This offer is not valid at Frankie & Benny’s airport locations.
• This offer may not be valid in event restaurants on event days and will be processed at the manager’s discretion. Please call ahead if you are looking to redeem at any of our event restaurants: Wembley Designer Outlet, Cardiff St David’s, Greenwich O2, Burleigh House, Sheffield Meadowhall, Oxford, Manchester Printworks and Sheffield.
• This offer is only valid for orders made whilst dining in the restaurant.
• We have the right to amend or withdraw this offer at any time.

Birthday Offer
• Celebrate your birthday at Frankie & Benny’s and enjoy a free main on us when two or more mains are ordered, the cheapest main dish will be free.
• Dishes will be included from the Main, Vegan, Gluten Free, and Christmas Menu.
• This offer is valid for one guest per table.
• This offer cannot be used in conjunction with other promotions, including the Lunch, Evening and Kid’s set menus.
• You may not use this offer in conjunction with any other offer nor on Celebration days, including but not limited to, Valentine’s Day, Mother’s Day, Father’s Day, Bank holidays.
• This is not valid at Frankie & Benny’s airport locations or our Praed Street restaurant.
• This offer may not be valid in event restaurants on event days and will be processed at the manager’s discretion. Please call ahead if you are looking to redeem at any of our event restaurants: Wembley Designer Outlet, Cardiff St David’s, Greenwich O2, Burleigh House, Sheffield Meadowhall, Oxford, Manchester Printworks and Sheffield.
• This offer is only valid for orders made whilst dining in the restaurant.
• This offer is only valid for one transaction only and is valid for 30 days from receipt of email.
• We have the right to amend or withdraw this offer at any time.

Emergency Services Discount
• Enjoy 20% off the total food bill upon presentation of a valid a valid NHS, Armed Forces, Firefighter or Police ID (including SPRA or PCF card)
• Valid 7 days a week when a main course is ordered, per adult, from the Main, Vegan or Gluten Free menus while dining in the restaurant
• Limited to 4 people per ID presented. If 1 card is used for a table larger than 4 people then the cheapest dishes of each course will be discounted
• Cannot be used in conjunction with any other promotion or set menu including the Lunch, Evening, Kid’s and seasonal set menus• Not valid on Celebration days, including but not limited to, Valentine’s Day, Mother’s Day, Father’s Day, Bank holidays
• Not valid at airport locations.
• This offer may not be valid in event restaurants on event days and will be processed at the manager’s discretion. Please call ahead if you are looking to redeem at any of our event restaurants: Wembley Designer Outlet, Cardiff St David’s, Greenwich O2, Burleigh House, Sheffield Meadowhall, Oxford, Manchester Printworks and Sheffield.
• Offer can be amended or withdrawn at any time

Frankie Says Relax: 2 for 1 Cocktails
•This offer entitles you to enjoy 2 for 1 on our cocktails/ mocktails
•This offer is only valid on 2 of the same cocktails or mocktails. The cheapest one will be discounted if various cocktails/ mocktails are ordered on the same bill.
•This offer is only valid Monday - Friday 5-7pm
•This offer is not valid in Praed Street, Burleigh House or Scotland.
•This offer may be refused at restaurants on event days. It will be processed at the managers discretion.
•This offer is only valid for orders made whilst dining in the restaurant.
•You may not use this offer in conjunction with any other offer nor on Celebration days, including but not limited to, Valentine’s Day, Mother’s Day, Father’s Day, Bank holidays
•This offer is not valid in airports, Click & Collect or delivery orders
•We have the right to amend or withdraw this offer at any time

Frankie Says Relax: Cocktails for £5 (Scotland)
•This offer entitles you to enjoy £5 cocktails
•This offer is only valid Tuesday - Friday
•This offer is only valid for orders made whilst dining in the restaurant.
•This offer is valid in Scotland only
•This offer may be refused at restaurants on event days. It will be processed at the manager’s discretion
•You may not use this offer in conjunction with any other offer nor on Celebration days, including but not limited to, Valentine’s Day, Mother’s Day, Father’s Day, Bank holidays
•This offer is not valid in airports, Click & Collect or delivery orders
•We have the right to amend or withdraw this offer at any time

Gift Voucher
• Frankie & Benny’s gift voucher is issued and operated by The Restaurant Group.
• Our gift voucher allows you to purchase cash value (£) onto your gift voucher and use it to pay for Frankie & Benny’s meals.
• Gift vouchers are valid from the moment they are purchased until a year after the first transaction.
• You will receive one email for every voucher you have purchased.
• The full gift voucher value does not have to be used in one visit. The bearer is entitled to redeem their voucher in £5 increments.
• Our gift voucher is not valid at any Frankie & Benny’s airport locations.
• Our gift voucher is only valid for transactions made when dining in our restaurant.
• We reserve the right to amend the terms and conditions of a Frankie & Benny’s gift voucher.
• Frankie & Benny gift vouchers are non-refundable.

Local 10% off total bill
• Enjoy 10% off the total bill with this voucher
• Offer valid 7 days a week when a main course is purchased from the main menu
• If stated on the voucher, you may need to hand this voucher in to redeem as it can only be used once
• You may not use this offer in conjunction with any other offer including the lunch, evening and kid’s set menus
• This offer is not valid at Frankie & Benny’s airport locations
• This offer is valid until the date stated on the voucher
• This offer is only valid whilst dining in the restaurant
• This offer may not be valid in event restaurants on event days and will be processed at the manager’s discretion. Please call ahead if you are looking to redeem at any of our event restaurants: Wembley Designer Outlet, Cardiff St David’s, Greenwich O2, Burleigh House, Sheffield Meadowhall, Oxford, Manchester Printworks and Sheffield.
• We have the right to amend or withdraw this offer at any time

Local 15% off food
• Enjoy 15% off the food bill with this voucher
• Offer valid 7 days a week when a main course is purchased from the main menu
• If stated on the voucher, you may need to hand this voucher in to redeem as it can only be used once
• You may not use this offer in conjunction with any other offer including the lunch, evening and kid’s set menus
• This offer is not valid at Frankie & Benny’s airport locations
• This offer is valid until the date stated on the voucher
• This offer is only valid whilst dining in the restaurant
• This offer may not be valid in event restaurants on event days and will be processed at the manager’s discretion. Please call ahead if you are looking to redeem at any of our event restaurants: Wembley Designer Outlet, Cardiff St David’s, Greenwich O2, Burleigh House, Sheffield Meadowhall, Oxford, Manchester Printworks and Sheffield.
• We have the right to amend or withdraw this offer at any time

Local 30% off mains
• Enjoy 30% off mains with this voucher
• Offer valid 7 days a week when a main course is purchased from the main menu
• If stated on the voucher, you may need to hand this voucher in to redeem as it may only be valid to use once
• You may not use this offer in conjunction with any other offer including the lunch, evening and kid’s set menus
• This offer is not valid at Frankie & Benny’s airport locations
• This offer is valid until the date stated on the voucher
• This offer is only valid whilst dining in the restaurant
• This offer may not be valid in event restaurants on event days and will be processed at the manager’s discretion. Please call ahead if you are looking to redeem at any of our event restaurants: Wembley Designer Outlet, Cardiff St David’s, Greenwich O2, Burleigh House, Sheffield Meadowhall, Oxford, Manchester Printworks and Sheffield.
• We have the right to amend or withdraw this offer at any time

COMPETITION TERMS

With love from Frankie’s – Wedding Function Terms & Conditions
Be in with the chance to win a free wedding & reception, courtesy of Frankie & Benny’s!
• This spectacular event will include the following (but is not limited to):
• Tailored ceremony for the beautiful couple (Please Note: This event is not a legally binding ceremony)
• Decorated wedding reception for you & your partner, surrounded by 20 of your nearest and dearest.
• Bites & drinks reception on arrival
• Your Frankie’s favourite dishes*
• And much more*
• All participants may enter this competition from the 18th January 2023 – 29th January 2023
• This event is non-refundable and cannot be exchanged for cash.
• We reserve the right to switch the inclusions for this event to an inclusion of equal value.
• We reserve the right to amend the terms and conditions of this competition & event.
• Those entering must be 18 or over.
• All participants must be engaged to be married/ recently married
• A videography and photography will be present during this event for marketing purposes (Content taken on the day can be provided to the winning couple if requested)
• TRG are the promotors of this competition.
• Wedding attire, hair & makeup are not included within this competition.
• This event will take place between the 10th - 12th February 2023 (Changeable at our own discretion)

To Enter
To enter this prize draw you must complete the following steps on at least one platform (Facebook or Instagram) during the entry period:
Instagram: Follow @frankienbennys on Instagram, & like Frankie & Benny’s competition posts.
• Direct message @frankienbenny’s Instagram account and share your love story with our team, & why you and your partner deserve to win this all-inclusive wedding reception.
• For a bonus entry share Frankie & Benny’s competition post to your story, and tag @frankienbennys
Facebook: Follow Frankie & Benny’s on Facebook & like Frankie & Benny’s competition posts.
• Direct message @frankienbenny’s Facebook account and share your love story with our team, & why you and your partner deserve to win this all-inclusive wedding reception.
Winner Selection

The winner will be drawn from a pool of all valid entries received from both Facebook and Instagram and will be notified by private message from Frankie & Benny’s account on the relevant social media platform on which the winning entry was selected from.
Winners will be drawn and contacted by 30th January 2023.
If the winner does not respond within 48 hours, Frankie & Benny’s reserve the right to draw a new winner.

*At our own discretion.

Terms & Conditions – Veganuary Competition
• Be in with a chance to win the ultimate foodie hamper, in collaboration with Oggs, Biff’s, This, & Little London Vegan!
• Prize Includes
Oggs hamper
Biff’s hamper
This hamper
Big Vegan night out at Frankie’s - £100 to spend during Veganuary

• Frankie & Benny’s £100 gift voucher is issued and operated by The Restaurant Group.
The voucher allows you to pay for Frankie & Benny’s meals and will be valid until 5th February 2023.
The full gift voucher value does not have to be used in one visit. The bearer is entitled to redeem their voucher in £5 increments.
The voucher is not valid at any Frankie & Benny’s airport locations.
The voucher is only valid for transactions made when dining in our restaurant.
All participants may enter this competition from the 8th of January – midnight 12th January 2023.
The prize is non-refundable and cannot be exchanged for cash.
We reserve the right to switch the prize to a prize of equal value.
We reserve the right to amend the terms and conditions of this competition.
To Enter

• To enter this prize draw you must complete the following steps on Little London Vegan x Frankie & Benny’s post on Instagram
Follow @frankienbennys on Instagram
Like and comment on the Little London Vegan x Frankie & Benny’s competition post
** For a bonus entry share the Little London Vegan x Frankie & Benny’s competition post to your story, and tag
• Multiple entries are permitted

Winner Selection
• The winner will be drawn at random from a pool of all valid entries received from Instagram and will be notified by private message from Frankie & Benny’s account.
• Winners will be drawn and contacted by 13th January 2023.
If the winner does not respond with their contact details within 48 hours, Frankie & Benny’s reserves the right to draw a new winner.

Terms & Conditions – Coca Cola Comp 2nd Dec
• Be in with the chance to win a PS5 - the ultimate gaming experience!
• All participants may enter this competition from the 2nd December – 8th December 2022.
• The prize is non-refundable and cannot be exchanged for cash.
• We reserve the right to switch the prize to a prize of equal value.
• We reserve the right to amend the terms and conditions of this competition.
• Those entering must be 16 or over.
• TRG are the promotors of this competition
To Enter
• To enter this prize draw you must complete the following steps on at least one platform (Facebook or Instagram) during the entry period:
• Instagram: Follow @frankienbennys on Instagram
• Like the Coca Cola x Frankie & Benny’s competition post on the Frankie and Benny’s Instagram page and tag at least one person you’d like to enjoy your new PS5 with.
• ** For a bonus entry share Coca Cola x Frankie & Benny’s competition post to your story, and tag @frankienbennys
• Facebook: Follow Frankie & Benny’s on Facebook
• Like the Coca Cola x Frankie & Benny’s competition post on the Frankie and Benny’s Facebook page and tag at least one person you’d like to enjoy your new PS5 with.
Winner Selection
• The winner will be drawn at random from a pool of all valid entries received from both Facebook and Instagram and will be notified by private message from Frankie & Benny’s account on the relevant social media platform on which the winning entry was selected from.
• Winners will be drawn and contacted by 9th December 2022.
• If the winner does not respond with their contact details within 48 hours, Frankie & Benny’s reserve the right to draw a new winner.

Halloween: Free Dessert for a Year
• Enjoy one free dessert dish per calendar month for a whole year
• You can redeem this offer from the 28th October 2021 – 28th October 2022.
• This voucher is valid to use for dine in only, once per calendar month throughout the year
• Offer not valid at Frankie & Benny’s restaurants in Airport locations
• This is not valid at our Praed Street restaurant.
• This offer may not be valid in event restaurants on event days and will be processed at the manager’s discretion. Please call ahead if you are looking to redeem at any of our event restaurants: Wembley Designer Outlet, Cardiff St David’s, Greenwich O2, Burleigh House, Sheffield Meadowhall, Oxford, Manchester Printworks and Sheffield.
• Voucher is non-refundable and cannot be exchanged for cash
• We reserve the right to amend the terms and conditions of this voucher

Student competition to win a year’s tuition, apprenticeship at TRG and a year’s worth of Frankie & Benny’s:
To see full terms and conditions, please click here

Scream Street Competition

Terms and conditions for the main prize:
• The Recipients must travel at the same time with the same itinerary;
• At least one traveller must be aged 18 or over; Children under 18 will require parent or guardian permission prior to travel;
• Travel expenses are included up to the total value of £200, which can be spent on petrol/parking, internal flights, or travel by public transport;
• A valid credit or debit card will be required for security deposit purposes when checking into hotel accommodation;
• Hotel accommodation is based on two adults and two children under 16 years old sharing one quadruple occupancy room near Alton, Staffordshire;
• Hotel accommodation will be selected by the prize provider at their sole discretion;
• Hotel accommodation for the Recipients does not include any meals (other than breakfast), incidentals, gratuities, or telephone calls. Any other personal expenses incurred during the trip will be the responsibility of the Recipients. A credit card for incidentals will be requested by the hotel at check-in and therefore at least one of the Recipients must possess and travel with a valid credit card;
• The prize excludes meals and drinks (except where specified above), excursions, attractions, treatments, visas, personal expenses and anything not expressly stated in the prize package;
• All elements of the prize are subject to availability;
• If unavailable, experiences and items of a similar nature and value may be offered at prize provider’s discretion;
• Winners must contact prize provider with three preferred travel dates in three separate months no later than six weeks prior to departure;
• All elements of the prize must be taken at the same time; Once booked, the prize cannot be amended or cancelled; prize is non-refundable and non-transferable;
• No cash alternative is available;
• The prize cannot be taken from 21st December – 2nd January (Christmas and New Year), over UK public holidays, or over Easter Sunday;
• Prize is valid for 18 months from the date of notification of winning, and all travel must be completed within that time;
• Age, weight, height, accessibility and other restrictions may apply on certain rides and attraction at the theme park, a full list of this can be provided to the winner prior to booking;
• Dinner is provided to the value of £200 incl. gratuity;
• Prize must be taken in accordance with government guidelines and COVID-19 rules and restrictions in place at the time of travel;
• The arrangement and additional costs for any COVID-19 testing or other expenses that may be incurred are the sole responsibility of the winner and guests;
• The Prize Provider is Element London Ltd. Any personal data submitted by the winner to the Prize Provider will be treated in accordance with Prize Provider’s privacy policy, which is accessible at https://element-london.com/element-london-privacy-policy-travel-english/

Terms and conditions for the runners-up prizes:

All books will be sent via Royal Mail to the winners within 28 days of the closing date of the promotion.

Clifford Competition:
• Be in with the chance to win a fur-friendly trip for 2 adults and 2 under 16’s with the help of Clifford this Christmas.
• Find out all the information you need on our kids pack and give it your best shot whilst enjoying your favourite dishes!
• You are able to enter this competition from 16th November – 31st December 2021.
• Offer not valid at Frankie & Benny’s restaurants in Airport locations
• The prize is non-refundable and cannot be exchanged for cash
Prize package inclusions for 2 adults and 2 under 16’s:
£200 Travel Allowance
Accommodation: 2 nights in luxury dog friendly hotel, with a 4-star minimum rating, in Ullswater, Lake District, based on sharing a family room
Dinner at Top Dog-Friendly Restaurant: Provided to the maximum value of £250
Steamboat Ride on Ullswater Lake: All-Piers Full Day Pass for family and one dog, minimum journey is 140 minutes and passengers can hop-on / hop-off all day
Terms:
Travel allowance is provided to the maximum value of £200; A valid credit or debit card will be required for security deposit purposes when checking into accommodations; accommodation is based on two adults and two under 16’s sharing a family room; Accommodation will be selected by prize provider at their sole discretion; Prizes are non-transferable and non-refundable; No cash alternative is available; Prize is subject to availability; Prize cannot be taken from 21st December 2021 – 2nd January 2022 (Christmas and New Year), over UK bank holidays, or over Easter Sunday; Prize is valid for 18 months from the date of notification of winning, and travel must be booked and completed within that time frame; Winners must contact prize provider with three preferred travel dates in three separate months no later than six weeks prior to departure; All elements of the prize must be taken at the same time; Once booked, the prize cannot be altered or amended; At least one traveller must be aged 18 or over; Where any travellers are aged under 18, they must have prior parental or guardian permission; the prize excludes meals and drinks, excursions, attractions, treatments, car hire, visas and personal expenses and anything not expressly included in the prize; dinner at specified restaurant is provided to the value of £250 incl. gratuity; the steam boat ride runs seasonally between April-October, children under the age of 16 must be accompanied by an adult at all times and under 5’s must remain close to their parent or guardian at all times; If any of the stated activities are unavailable over winner’s preferred travel dates then alternative activities of equal value will be offered by prize provider; If winner chooses to forfeit any of the stated activities then no alternative activities will be provided; Prize must be taken in accordance with government guidelines and COVID-19 rules and restrictions, the arrangement and additional costs for any COVID-19 testing that may be required is sole responsibility of the winner and guests; The Prize Provider is Element London Ltd. Any personal data submitted by the winner to the Prize Provider will be treated in accordance with Prize Provider’s privacy policy, which is accessible at https://element-london.com/element-london-privacy-policy-travel-english/
Terms and Conditions

Jet2Holidays Competition
Terms & Conditions – Frankie and Benny’s x Jet2holidays Prize Draw

  1. Entrants to this prize draw must be residents of the UK, the Channel Islands or the Isle of Man and must be aged 18 years or over. Employees and officers of Jet2holidays Limited, Jet2.com Limited, Jet2 plc or any companies within the same group or any organisation professionally involved with the prize draw (or in each case, their close relatives) are not eligible to enter.
  2. How to Enter:
  3. To enter this prize draw you must complete the following steps on at least one platform (Facebook or Instagram) during the Entry Period;

2.1. Instagram:
2.1.1. Follow @jet2pics and @frankienbennys on Instagram
2.1.2. Like the Jet2holidays x Frankie & Benny’s competition post on the Frankie and Benny’s Instagram page and tag at least one person you’d like to take with you.
2.2. Facebook:
2.2.1. Follow Jet2.com and Jet2holidays and Frankie & Benny’s on Facebook
2.2.2. Like the Jet2holidays x Frankie & Benny’s competition post on the Frankie and Benny’s Facebook page

  1. . An entrant may only be entered into the prize draw twice (once on Facebook and once and once on Instagram). If an entrant attempts to enter more than once on each platform, only the first entry will count and subsequent entries on the platform will be discounted.
    The prize draw will be open from 18.2.22 at 14.15 and will close on 25.2.22 at 11.59pm (“Entry Period”)
  2. . Winner Selection
    2.1 The winner will be drawn at random from a pool of all valid entries received from both channels and will be notified by private message from Frankie & Benny’s account on the relevant social media platform on which the winning entry was selected from.
    2.2 Winners will be drawn and contacted by 4.3.22.
    2.3 If the winner does not respond with their contact details within 48 hours, Frankie & Benny’s reserve the right to draw a new winner.
    2.4 The winner will be put in touch to arrange their holiday directly with Jet2holidays.
    The Prizes:
  3. There will be 1 winner who will win the following prizes:
    3.1. a 7 night holiday for 2 adults (aged 18 or above at time of travel) and 2 children (aged up to 11 years on date of return) in a double sea view room on an all inclusive basis at the Alua Golf Trinidad, Costa de Almeria This prize includes return flights for up to 4 people from any UK Jet2.com base that flies to Almeria, in resort transfers AND 1 free item of checked baggage of up to 22kg per person.
    This prize must be booked by 31st March 2022 and travel completed between one of the following date bands: 01/05/2022 - 26/05/2022 or 06/06/2022 - 21/07/2022 or 01/08/2022- 15/08/2022 or
    05/09/2022 - 21/10/2022
    (the “Holiday Prize” which is subject to the “Holiday Prize Terms” and “General Terms”)
    AND
    3.2 A £100 Frankie and Benny’s voucher.
    (the “Frankie and Benny’s Prize” which is subject to the “Frankie and Benny’s Prize Terms” and “General Terms”).
    Holiday Prize Terms:
  4. Transfers to and from the airport in the UK are not included. No optional flight/board/accommodation supplements are included in the prize and these must be paid for by the winner at the time of booking for all the travelling party. Travel insurance is not included. Winners are advised to take out their own insurance.
  5. If a prize is not booked by the applicable date, it will be deemed forfeited.
  6. The prize is subject to these terms and conditions and the Jet2holidays’ and Jet2.com’s terms and conditions (together the “Terms and Conditions”) which can be found at http://www.jet2holidays.com/terms-and-conditions and http://www.jet2.com/terms respectively. The holiday shall not constitute a ‘package’ under the Package Travel and Linked Travel Arrangements Regulations 2018 (the “Regulations”) and the Regulations shall not apply, nor shall the applicable provisions of the Terms and Conditions which relate to the Regulations. In the event of any conflict between the Terms and Conditions, and these prize draw terms and conditions, these prize draw terms and conditions will take precedence.
  7. [lease note, prize flights are limited on the flights operated by Jet2.com and may be unavailable even if there is general availability on a particular flight.
  8. Jet2holidays reserves the right (but shall be under no obligation) to substitute an alternative property/destination/travel dates at any time, to the equivalent prize value, or at its discretion, the cash value of the prize.
  9. Jet2holidays reserves the right to amend or cancel the flights or holiday for administrative reasons without prior notice. Please note that the Jet2.com flight schedules are not guaranteed.
  10. The prize is non-transferable and may not be exchanged for cash. The prize may only be taken by the competition winner along with any accompanying passenger(s) notified to Jet2holidays in the relevant booking, subject to the maximum number of passengers specified within the prize details. Flights must be taken at the same time from the same airport. Once you have made your booking this cannot be amended.
  11. Any optional purchases or supplements are subject to the standard Jet2holidays or Jet2.com terms and conditions. The prize duration may not be extended and the hotel may not be changed by the winner. Any additional passengers booked will be charged at normal rates for flights and accommodation.
  12. All passengers must have a valid passport to travel, and must meet all relevant visa and/or other entry requirements including health or medical screening or similar.
    Frankie & Benny’s Prize Terms
    • Frankie & Benny’s £100 gift voucher is issued and operated by The Restaurant Group.
    • Our gift voucher allows you to pay for Frankie & Benny’s meals.
    • Gift vouchers will be valid until 28th February 2023.
    • You will receive one email for every voucher you have purchased.
    • The full gift voucher value does not have to be used in one visit. The bearer is entitled to redeem their voucher in £5 increments.
    • Our gift voucher is not valid at any Frankie & Benny’s airport locations.
    • Our gift voucher is only valid for transactions made when dining in our restaurant.
    • We reserve the right to amend the terms and conditions of a Frankie & Benny’s gift voucher.
    • Frankie & Benny gift vouchers are non-refundable.
    General Terms:
  13. Entrants’ details will be used to administer the Prize Draw and award the prize. Details will be used in accordance with the Jet2holidays privacy policy (see https://www.jet2holidays.com/privacy-policy).
  14. Where Jet2holidays makes any changes to the holiday or dates of travel, no compensation or cash equivalent will be available. Jet2holidays will not be liable for any cancellations or changes to the prize draw or the prizes, or for any loss or damage entrants or accompanying passengers suffer as a result of entering the prize draw provided that nothing in these terms shall exclude or limit the liability of Jet2holidays in relation to personal injury or death caused by Jet2holidays negligence or for fraud.
  15. This prize draw is administered by THE RESTAURANT GROUP (UK) LIMITED (894426) of 5 – 7 Marshalsea Road, London, SE1 1EP